MICHAEL JOHNSON
Perth,WA
Summary
Friendly and reliable individual skilled at problem resolution and time management. Comfortable working in fast-paced environment while providing quality service. Employs exceptional problem-solving and conflict-resolution.
With a proven track record at ALH Group, I excel in teamwork and problem-solving, enhancing guest experiences through clear communication and efficient time management. Skilled in both customer service and kitchen efficiency, I consistently contribute to positive outcomes and high standards to enhance customer experience.
Overview
7
7
years of professional experience
Work History
Food & Beverage Attendant
ALH Group
01.2025 - Current
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organised dining areas for an enjoyable guest experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimise delays.
- Provided guests with information about menu items, specials and promotions to provide quality service.
Food and Beverage Attendant
Australian Venue Co
12.2024 - 01.2025
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organised dining areas for an enjoyable guest experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
Bar & Gaming Attendant
Arcadia Village Hotel
04.2024 - 08.2024
- Enhanced customer experience by providing attentive service and maintaining a welcoming atmosphere.
- Maintained clean and organised gaming areas, contributing to a safe and enjoyable environment for patrons.
- Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
- Streamlined communication between bar staff and security personnel to maintain a safe environment.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
Bar Manager
Commercial Hotel
10.2023 - 03.2024
- Enhanced guest experiences by training staff in personalised service techniques and active listening.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Streamlined inventory management for optimal stock levels and reduced waste.
Food and Beverage Attendant
ALH Group
07.2023 - 10.2023
- Maintained clean and organised restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimise delays.
- Coordinated with kitchen staff for timely order delivery, providing a seamless dining experience for guests from start to finish.
Personal Care Assistant
Renaissance Care Center
10.2021 - 06.2023
- Provided emotional support and companionship to enhance patient well-being and reduce feelings of isolation.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
Assistant Kitchen Staff Member
Renaissance Care Center
03.2021 - 10.2021
- Maintained high standards of cleanliness and sanitation, contributing to an excellent health inspection record.
- Maintained optimal levels of hygiene within the kitchen area through thorough cleaning routines and adherence to safety protocols.
- Assisted chefs with garnishing plates before being sent out for presentation, ensuring a visually appealing final product.
- Streamlined meal preparation by prepping ingredients ahead of time, enabling chefs to focus on cooking and plating dishes efficiently.
Kitchen Assistant
Ski Peak
12.2019 - 03.2021
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Cleaned and sanitised dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Enhanced kitchen efficiency by maintaining clean and organised workstations.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Housekeeping and Laundry Attendant
Ski Peak
12.2019 - 03.2021
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitised all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Raised cleanliness standards in guest rooms by routinely inspecting completed work for quality assurance purposes.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Retail Supervisor
Vans Shoes
10.2017 - 12.2019
- Handled customer inquiries and resolved issues to maintain positive shopping experience.
- Supported loss prevention efforts by maintaining awareness of potential theft risks.
- Monitored sales floor to ensure compliance with company policies and procedures.
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Maintained high standard of store presentation and cleanliness, attracting more customers and enhancing their shopping experience.
Education
RSA -
Clear To Work
Perth, WA10-2023
Higher National Certificate - Event Management
West Lothian College
Scotland, Livingston 05-2018
Skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Clear communication
- Kitchen support
- Adaptability under pressure
- Food preparation
- Guest services
- Inventory
- Multitasking Abilities
- Safety awareness
- Kitchen communication
Timeline
Food & Beverage Attendant
ALH Group
01.2025 - Current
Food and Beverage Attendant
Australian Venue Co
12.2024 - 01.2025
Bar & Gaming Attendant
Arcadia Village Hotel
04.2024 - 08.2024
Bar Manager
Commercial Hotel
10.2023 - 03.2024
Food and Beverage Attendant
ALH Group
07.2023 - 10.2023
Personal Care Assistant
Renaissance Care Center
10.2021 - 06.2023
Assistant Kitchen Staff Member
Renaissance Care Center
03.2021 - 10.2021
Kitchen Assistant
Ski Peak
12.2019 - 03.2021
Housekeeping and Laundry Attendant
Ski Peak
12.2019 - 03.2021
Retail Supervisor
Vans Shoes
10.2017 - 12.2019
RSA -
Clear To Work
Higher National Certificate - Event Management
West Lothian College
Similar Profiles
Michael CarrMichael Carr
Assistant Manager at ALH GroupAssistant Manager at ALH Group
Ashley McCannAshley McCann
Venue Support Officer at ALH GroupVenue Support Officer at ALH Group
Gabriel ChuaGabriel Chua
Gaming Supervisor at ALH GroupGaming Supervisor at ALH Group
Cassandra DunnCassandra Dunn
Senior Assistant Venue Manager at ALH GroupSenior Assistant Venue Manager at ALH Group
MUSFIKA BINTE ZAMANMUSFIKA BINTE ZAMAN
Project Support Officer at Anjia Property SettlementProject Support Officer at Anjia Property Settlement