Open To Work
Michael J. Rieck
Port Augusta,Australia
Summary
Dynamic Infrastructure Services Manager with a proven track record at Ventia, adept at implementing process improvements and enhancing customer satisfaction. Skilled in Microsoft Excel and team leadership, I excel in analyzing service data to drive operational efficiency and foster strong client relationships, ensuring compliance with safety and quality standards.
Overview
27
27
years of professional experience
Work History
Infrastructure Services and Estate Services Manager
Ventia
04.2023 - Current
- Company Overview: Management of large team of internal and contractor personal involved in the day to day upkeep of one of the largest RAAF bases in Australia.
- Liaise with the relevant Base Manager and EMOS in relation to performance of the EU (Estate Upkeep) services delivered.
- Implemented process improvements to streamline service workflows and reduce delays.
- Conducted regular team meetings to align on goals and performance expectations.
- Provide technical support to and advise with Supervisors responsible for delivery areas.
- Managed service operations ensuring compliance with safety and quality standards.
- Analyzed service data to identify trends and inform decision-making processes.
- Collaborated with cross-functional teams to support project initiatives and service expansion.
- Resolved client concerns in a timely manner.
- Developed and maintained relationships with client, vendors, and suppliers.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Collaborated with client to offer solutions to service needs.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Adhered to client service standards to foster satisfaction and retention.
- Monitored service performance metrics to identify areas of improvement.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Performed root cause analysis on recurring problems encountered by customers.
- Created detailed reports on service activities for senior management review.
- Monitored employee performance through key metrics analysis.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Ensured compliance with applicable laws and regulations related to services provided.
- Guided department employees on changes from management.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Identified opportunities to increase efficiency through automation or process re-engineering.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Established key performance indicators (KPIs) for the service team to measure success and productivity.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Analyzed business performance data and forecasted business results for upper management.
Planner/Scheduler/Coordinator
Ventia
Roxby Downs, SA
03.2020 - 03.2023
- Company Overview: Scheduling and coordination of materials and resources to ensure the optimum completion of all projects to the satisfaction of the client and the company.
- Scheduling and coordination of materials and resources to ensure the optimum completion of all projects to the satisfaction of the client and the company.
- End of contract.
Site Trainer and Assessor
Easternwell
Roxby Downs, SA
04.2019 - 03.2020
- Developed training materials for new health and safety protocols.
- Facilitated hands-on training sessions for field personnel on operational techniques.
- Evaluated trainee performance through assessments and feedback sessions.
- Collaborated with management to design tailored training programs for teams.
- Implemented continuous improvement processes in training delivery methods.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Documented all training activities including attendance records, feedback forms, surveys.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Recommended changes or improvements in existing training processes as needed.
- Created multimedia presentations with PowerPoint and video conferencing tools.
- Assisted with developing online learning modules for remote learners.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Created and offered additional materials to enhance training.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
Supervisor / Relief Superintendent Underground Mobile Fleet
BHP Billiton - Olympic Dam, SA
04.2014 - 09.2015
- Design and deliver project work on underground mobile fleet including identifying and optimisation of stock levels of critical spares and repairable to help reduce down time and maximise availability.
- Skilfully coordinate, direct and motivate teams in performing scheduled and unplanned maintenance in large industry, underground mining, and small business settings.
- Design and deliver maintenance plans and schedules.
- Experience in staff selection, performance monitoring and skill development—provide technical instruction to less experienced team members and apprentices.
Maintenance Specialist A&I
BHP Billiton - Olympic Dam, SA
01.2013 - 04.2014
- Moved to A&I to use 1Sap and materials cataloguing experience to create critical spares list for major ore hoists (Clarke & Whenan), ensuring correct critical spares where available to reduce down time.
Coordinator / Relief Superintendent Underground Mobile Fleet
BHP Billiton - Olympic Dam, SA
09.2010 - 01.2013
- Project work to ensure repairable and critical spares where available to offer maximum availability and reliability to Mobile Fleet.
- Skilfully coordinate, direct and motivate teams in performing scheduled and unplanned maintenance in large industry, underground mining, and small business settings.
- Design and deliver maintenance plans and schedules.
- Experience in staff selection, performance monitoring and skill development—provide technical instruction to less experienced team members and apprentices.
Maintenance Supervisor / Planner Scheduler
BHP Billiton - Olympic Dam, SA
07.2009 - 09.2010
- Responsible for schedule planning repairs and maintenance regimes for underground mobile fleet.
- Periodically review workforce capacity and plan and prepare feasible weekly work schedules.
- Maintain extensive registers, records and statistics, monitor and verify parts and material requisition requests and receipts.
- Create and maintain various Excel spreadsheets and Word documents.
- Selected from among a team of Long term Planner for temporary role to relieve when permanent staff on periods of leave.
- Seconded to Mobile Fleet Planning Department for 14 Months.(Clarke brake down in 2009).
- Competently took on board responsibility for scheduling-planning procedures working productively under own direction following initial training phase.
- Tapped vast mechanical/technical knowledge base to assist in implementing quality maintenance schedules which effectively meet business requirements for routine and ad hoc maintenance.
- Presently in process of overhauling work schedule documentation to bring up-to-date, and to ensure it meets company standards.
Fleet Maintenance Technician
BHP Billiton - Olympic Dam, SA
01.2006 - 07.2009
- Accountable for provision of scheduled maintenance to underground mobile equipment such as Caterpillar, ADS5/55 Caterpillar, Haul Trucks, R2900 Caterpillar Loaders, 12H Graders, and IT62/950.
- Attend breakdowns, identify and resolve issues as they arise.
- Perform air conditioner repairs.
- Generate work orders for parts and servicing using 1SAP.
- Carry out task analysis and assessment prior to commencement of operation.
- Elected to role of Safety Representative in recognition of passion and responsible approach to workplace safety.
- Resolved day-to-day general computer issues helping to curb costly external support fees.
- Delegated to short-term roles of Supervisor with responsibility for leading a team of nine during twelve hour split shift rotations.
- Serve on the steering committee for BALL (Be Aware Live Longer).
- Trained as an Observer and Coach for past two years; observing in critical areas to identify risks and communicate and/or recommend corrective actions to management.
- Participate as a zealous and conscientious member of the ‘Safe Working Group Committee’.
- Partner with co-workers as a collaborative team member contributing to team unity and productivity objectives.
Manager
Michaels Mobile Auto Care
Port Augusta, Australia
01.1999 - 01.2006
- Performed all facets of mechanical repairs specialising in 4 wheel drive service and repairs, diesel servicing, hydraulic and high volume water pump repairs, heavy truck, bus and caravan repairs and maintenance.
Education
Intermediate - Occupational Health and Safety Representative
Spencer Institute of TAFE
Port Augusta, SA01.2009
Certificate in Automotive Mechanical Engineering -
Spencer Institute of TAFE
Port Augusta, SASkills
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- 1-SAP
- Internet Research
- Windows Operating System
- Oracle P6
References
- Mark Haegele, Senior Project Manager, Ventia Olympic Dam, 0432 860 629, mark.haegele@ventia.com
- Ben Keipert, Contract Manager, Olympic Dam, 0457 343 843, ben.keipert@ventia.com
- Tim Swanson, Site Manager, Ventia (Rig & Well Services), 0439 199 888, Timothy.swanson1@ventia.com
Training And Qualifications
- Certificate in Automotive Mechanical Engineering, Spencer Institute of TAFE, Port Augusta, SA
- Occupational Health and Safety Representative; Intermediate, Spencer Institute of TAFE, Port Augusta, SA, 2009
- BHP WAIO Supervisor trained
- Auditing of OHS Management Systems
- Trained in Suicide prevention, BHP Billiton
- Mine Leadership Program (MWLP)
- Senior First Aid and CPR
- BHPB Guide Business Conduct
- GSAP - Planning Level 1; Planning Level 2; Material Data; Isolations; Noise Control; Vehicle/Pedestrian Interaction; Hazard Reporting; HSEC
- Cert IV Work Health and Safety
- Mine Operating System; Surface Barricading
- .1SAP – Work Management – Maintenance Advanced; Success through People
- Senior First Aid; Site Safety Directory - BHP Billiton, Olympic Dam SA, 2008
- Site / Mine-Underground Inductions - BHP Billiton, Olympic Dam SA, 2006
- Heavy Truck Licence (HR)
- Air-Conditioner Licence
- Elevated Work Platform over 11m
- Front End Loader (FE)
- Car Licence (Class HR,R)
- Underground Light Vehicle, 2006
References
References available upon request.
Work Preference
Job Search Status
Open to workSalary Range
$150000/yr - $200000/yrTimeline
Infrastructure Services and Estate Services Manager
Ventia
04.2023 - Current
Planner/Scheduler/Coordinator
Ventia
03.2020 - 03.2023
Site Trainer and Assessor
Easternwell
04.2019 - 03.2020
Supervisor / Relief Superintendent Underground Mobile Fleet
BHP Billiton - Olympic Dam, SA
04.2014 - 09.2015
Maintenance Specialist A&I
BHP Billiton - Olympic Dam, SA
01.2013 - 04.2014
Coordinator / Relief Superintendent Underground Mobile Fleet
BHP Billiton - Olympic Dam, SA
09.2010 - 01.2013
Maintenance Supervisor / Planner Scheduler
BHP Billiton - Olympic Dam, SA
07.2009 - 09.2010
Fleet Maintenance Technician
BHP Billiton - Olympic Dam, SA
01.2006 - 07.2009
Manager
Michaels Mobile Auto Care
01.1999 - 01.2006
Intermediate - Occupational Health and Safety Representative
Spencer Institute of TAFE
Certificate in Automotive Mechanical Engineering -
Spencer Institute of TAFE