- Outdoor Recreation
- Camping
- Embracing outdoor adventures such as Boating and Fishing
- Cooking
- Growing herbs, vegetables, or fruits in home gardens
Michael Julian
St Leonards
Summary
Dynamic professional with a proven track record at Flexihire, excelling in customer service and problem-solving. Adept at enhancing operational efficiency and fostering teamwork, I leverage my mechanical expertise and friendly demeanor to drive results. Committed to maintaining high standards and improving client satisfaction through effective communication and reliable support.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Home Maintenance Service
Sole Operator
01.2019 - 06.2024
- Owner operator
- Servicing the rental market: including, Carpet steam cleaning, vacate cleaning, Prepare for sale,
- Excellent communication skills, both verbal and written.
- General handyman jobs : fixing or replacing door and window locks, minor carpentry, install roller blinds, minor plumbing, interior and exterior painting, lawns and garden,
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Use of power tools
Cafe Owner/Cook Manager
Self-employeed
07.2015 - 12.2018
- Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
- Mentored and trained employees to improve performance and encourage professional growth.
- Ensured compliance with health and safety regulations through regular employee training sessions and facility inspections.
- Enhanced customer loyalty through exceptional service and consistent product quality.
- Increased customer satisfaction by implementing high-quality food and beverage offerings.
- Continually refined menu options based on customer feedback, ensuring a variety of choices that appealed to a wide range of tastes and preferences.
Caretaker/Manager
Koonyum Range Retreal
01.2014 - 06.2015
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
- Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
Branch Manager
Flexihire
12.2011 - 12.2013
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Mechanical Fitter/Supervisor
Flexihire
04.2006 - 12.2012
- Maintained a clean work environment by following established housekeeping procedures, reducing hazards and ensuring worker safety.
- Performed onsite maintenance and repair work.
- Increased productivity with the timely replacement of worn parts and maintaining optimal machine conditions.
- Dismantled and reassembled delicate mechanisms.
- Provided reliable support for emergency breakdowns, minimizing production delays and losses due to unplanned downtime.
- Displayed strong problem-solving skills by swiftly identifying and implementing solutions to address mechanical malfunctions or breakdowns.
Education
Certificate III - Mechanical Engineering
Townsville Tafe
Townsville, QLD07-2011
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Use of power tools
- HR truck license
Interests
Timeline
Home Maintenance Service
Sole Operator
01.2019 - 06.2024
Cafe Owner/Cook Manager
Self-employeed
07.2015 - 12.2018
Caretaker/Manager
Koonyum Range Retreal
01.2014 - 06.2015
Branch Manager
Flexihire
12.2011 - 12.2013
Mechanical Fitter/Supervisor
Flexihire
04.2006 - 12.2012
Certificate III - Mechanical Engineering
Townsville Tafe
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