MICHAEL JUNIOR METI

Highly skilled in time management, attention to detail, and effective communication. Tech-savvy professional with a strong customer service background. Accountable and adaptable in various situations. Values the richness of culturally diverse environments. Consistently demonstrates ability to efficiently address customer inquiries and maintain high levels of satisfaction. Exceptional communication and problem-solving skills to enhance the overall customer experience.

• 2024 Awarded Customer Experience Person of the Quarter
• 2024 Awarded March Adherence award of the month
• Collaborated with a team of 4 in the development of new system project for the returning and crediting of goods.
• Customer Relations - Earned consistent 10/10 marks for high customer satisfaction, customer-wide through the company's net promoter score.
• Documented and resolved short and long term gaps in the return project which led to a successful launch of the new returns process that reduced time consumption and improved productivity.

• MS Outlook
• PowerPoint
• Word
• Excel
• Teams
• Powerhouse
• Workspace

• December 2013-14

Coca Cola Amatil (NZ) Limited Airport Pavilion

Participated in a special event, working within a large team consisting of Coca-Cola workers, their families and friends to pack boxes with essential food items in association with Life Church during Christmas for families in need.

License: Open/ Own Vehicle

• QLD Driver's License

Amazing accomplishment I treasure personally. From performing hard labour work to then transitioning into a whole new environment, with the same work ethic; my hard work proved to be very rewarding. It was an honour to win this award as it requires you to handle a continuous volume of calls and emails, maintain work adherence, participate in work projects, meet KPI and productivity levels at a high, but overall excelling as a customer experience agent in the company to the best of your ability.