Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Michael Jury

Roselands,Australia

Summary

Industrious marketing and customer support specialist offering 6 years of experience along with a decisive and hardworking approach. Talent for devising creative strategies. Demonstrated knowledge of customer relationship building, negotiation skills, analytical skills, account management, technological support and solutions. Striving to work towards deadlines, working well independently and in a group environments in order to provide high quality results. Eager to bring forward the experience and skills gained within field services and implement them in order to help achieve company goals within both the IT and Business management sector.

Overview

7
7
years of professional experience

Work History

Trade Marketing Representative

BAT
Sydney, NSW
12.2022 - Current
  • Helped develop opportunities of seasonal programs and marketing programs to achieve retail needs and maximize sell-through.
  • Developed strategies to improve and maximize trade investment ROI by completing promotional analysis and validating against expected results.
  • Devised product pricing strategies and trade marketing investments to support growth.
  • Collaborated with merchandising team on creating differentiated in-store experiences through unique merchandising and collateral opportunities.
  • Tracked key metrics and developed spreadsheets and data models.
  • Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
  • Worked alongside 40 retail outlets, ensuring all projected sales targets were achieved.
  • Utilized Power BI in order to monitor and track sales performance.
  • First point of contact for all customer service needs.

Assistant Store Manager

CTC
Sutherland, NSW
01.2021 - 11.2022
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Identified key entry points to enhance market penetration and maximize returns.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Managed upwards of 50 customer called per day

Wholesale Sales Representative

CTC
Sydney, NSW
11.2017 - 12.2020
  • Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
  • Conceived and implemented marketing plans to acquire market share within chosen markets.
  • Negotiated pricing with vendor suppliers to fit customer's budget and generate maximum gross profit.
  • Handled administrative aspects of sales by completing customer contracts and warranties, maintaining store inventory and accepting and processing customer payments.
  • Conducted multiple promotions and samplings for new products to drive sales for clients, boosting sales 14%.
  • Used MYOB and excel to document sales activities and sales pipelines.
  • Produced sales reports to monitor sales growth, aging and accounts receivable.
  • Maximized performance by monitoring daily activities and mentoring 5 team members.
  • Provided superior service to customers by quickly responding to requests, suggestions and concerns.
  • First point of contact for multiple site owners such as BP, Speedway, Budget and independent fuel stations.
  • Provided customer support for product information so Melbourne, regional and metro NSW and Adelaide.

Education

Bachelor of Business & Bachelor of I.T. - Business Information Systems & Management

University of Technology Sydney
Sydney, NSW
11.2022

Skills

  • Trading Strategy
  • Trade Requirements
  • Experience in Python, Java, SQL, HTML, Wireshark
  • Formulating databases and executing queries
  • Proficient in numerical and analytical skills
  • High level administration skills
  • Technical Troubleshooting
  • Proficiency in Sales Force and Microsoft Power BI
  • Customer-Oriented
  • Customer Service and technical service
  • Sales and Marketing
  • Strong Lead Development Skills

Hobbies

- GYM, Weight lifting

- Combat Sports 

- Guitar

- Swimming

- Motor Vehicles enthusiast 

Timeline

Trade Marketing Representative

BAT
12.2022 - Current

Assistant Store Manager

CTC
01.2021 - 11.2022

Wholesale Sales Representative

CTC
11.2017 - 12.2020

Bachelor of Business & Bachelor of I.T. - Business Information Systems & Management

University of Technology Sydney

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Michael Jury