Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Michael Justat

16/08/1994. Brisbane

Summary

Knowledgeable Analyst with a diverse background in Business Support, Finance, Project Management, IT systems and customer service, bringing a blend of analytical prowess and strategic thinking to the table. Fluent in both English and Polish. Possessing a versatile skill set and a strong commitment to continuous learning and development.

Overview

10
10
years of professional experience

Work History

Shopify Operations Analyst

Shopify
05.2024 - 02.2025
  • Managed multiple comprehensive store operations, including inventory management, order fulfilment, budgeting, and customer service, ensuring seamless daily functionality.
  • Developed and maintained detailed sales and performance reports using tools like Google Analytics, Excel and Shopify Reports, providing actionable insights to drive business decisions.
  • Implemented cost-effective budgeting strategies and executed targeted marketing campaigns across Facebook and Google Ads platforms.
  • Monitored Shopify's production systems, diagnosing and debugging technical issues to ensure optimal store performance and uptime.
  • Collaborated with development and support teams to address and resolve system errors, enhance operational workflows, reduce inefficiencies, and identify solutions to streamline manual processes.
  • Maintained accurate and up-to-date records, project documentation, project planning and managed various administrative duties to support overall business operations.
  • Supported the automation of data flows and reporting processes to enhance efficiency, and assisted in ensuring compliance with regulatory requirements and internal policies.
  • Contributed to the implementation of risk management frameworks by identifying and escalating potential operational risks, and monitored compliance with investment mandates and guidelines.

Systems Consultant

TechnologyOne
01.2022 - 05.2024
  • Financial Systems Consultant at TechnologyOne for a two-year tenure, positioned within the CORE Financial as well as Reporting & Analytics Team. With the final Year working as a Project Lead Consultant.
  • Integral position within the Reporting & Analytics Team. Responsibilities included the regular generation of diverse XLOne Reports and Dashboards. These tasks ranged from compiling general AP/AR & Supply Chain reports to crafting more intricate reports such as EOY summaries, budgeting, and forecasts.
  • Supervised the Logan City Council (LCC) 12-month restructuring project as the Project Lead Consultant. Managed a comprehensive project spanning a year which encompassed transitioning LCC from their legacy financial system to the latest version offered by T1. This project was divided into 4 distinct mini projects, and I was the only consultant involved in all areas. Additionally, provided ongoing support for an additional 6-month post-project to address residual backlog issues and assist LCC in effectively navigating and optimizing their newly implemented system.
  • Played a supporting role within the CORE Financials team. This entailed reviewing tickets and cases across T1's client base and delivering targeted solutions primarily within the financial module. My responsibilities revolved around resolving issues related to Accounts Payable/Receivable & General Ledger functionalities.

Sales Marketing and Events Supervisor

Pacific Hotel
10.2018 - 07.2019
  • Company Overview: A 4.5 star hotel in Brisbane, Australia.
  • A managerial role at a 4.5 star hotel in Brisbane, Australia. The role required efficient coordination and promotion of all events and functions to ensure seamless execution and customer satisfaction.
  • Responsible for sales and marketing efforts aimed at securing leads generated by the sales team. This includes engaging with potential clients, conducting site tours of function rooms, understanding their specific requirements, and effectively converting inquiries into confirmed bookings through tailored solutions and exceptional customer service.
  • Working with marketing managers to develop event strategy and objectives; leading ideas and initiatives to meet objectives based on lead generation, customer advocacy, and more. Leading showcase.
  • Responsible for financial cash up and internal invoicing of all functions and events, working closely with the on-site Duty managers so that all functions/events are invoiced correctly and efficiently.
  • A 4.5 star hotel in Brisbane, Australia.

Junior Business Analyst

Autism CRC
09.2017 - 10.2018
  • A 12-month tenure with Autism CRC as a junior business analyst learning the life cycle of software design through implementation and relating these areas to business practices.
  • Working alongside the Chief Operating Officer and the software & development team creating and adjusting CRM software models for business purposes. Involved in data modelling, showcasing new technologies to external stakeholders and the benefits they bring to company objectives.
  • Holding a strong role within the CRM/Data implementation team using efficient project methodologies to build a solution which involves undertaking configuration work; building objects, fields and workflow in a sandbox environment whilst using version control to deploy changes to production.
  • Working with the implementation team to determine a support data model at entity and field level detail, prototyping solution designs and testing these with business partners, taking their feedback to finalise the solution parameters.

Junior Project Support Officer

OTARC Health & Science Research Centre
08.2015 - 07.2016
  • As a Project Support Officer at OTARC on the AS Detect application project, my responsibilities included:
  • CRM Management: Maintained and updated Salesforce to ensure accurate records and efficient data management.
  • Data Analysis & Reporting: Conducted data research, compiled reports, and analysed trends to support project planning.
  • Salesforce Testing & Debugging: Worked closely with Salesforce to test early versions of the AS Detect mobile application, identifying and addressing issues.
  • Compliance & Administrative Support: Ensured data entry accuracy, audit compliance, and provided high-level administrative support to senior managers.

Education

Bachelor of Arts - Business and Marketing (International)

University of Hull Business School
01.2017

Master of Science (MSc) - Entrepreneurship in Technology

University College London
01.2021

Business Administration - International Year

Queensland University of Technology (QUT)
01.2016

Skills

  • Operational efficiency
  • Workflow optimization
  • Data analysis
  • Project management
  • Administrative support
  • Documentation and reporting
  • Business administration
  • Strategic planning

Accomplishments

  • Project Leader for LCC System Administrators, reducing backlog of Support Tickets by 50%
  • Restructured and developed 100 new dashboards and Reports for key business insights.

Timeline

Shopify Operations Analyst

Shopify
05.2024 - 02.2025

Systems Consultant

TechnologyOne
01.2022 - 05.2024

Sales Marketing and Events Supervisor

Pacific Hotel
10.2018 - 07.2019

Junior Business Analyst

Autism CRC
09.2017 - 10.2018

Junior Project Support Officer

OTARC Health & Science Research Centre
08.2015 - 07.2016

Master of Science (MSc) - Entrepreneurship in Technology

University College London

Business Administration - International Year

Queensland University of Technology (QUT)

Bachelor of Arts - Business and Marketing (International)

University of Hull Business School

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Michael Justat