Michael Kadende
Melbourne,Australia
Summary
Dynamic administration and retail sales professional with a proven track record at PVH Brands and Link group. Achieved significant enhancements in customer service and consistently met sales targets through expert problem-solving and upselling techniques. Proficient in social media strategy, ads optimisation and Adobe Creative Suite, driving innovative operational efficiency and market presence. Recognised for leadership abilities in fast-paced environments, focusing on performance metrics to ensure quality-driven team success.
Overview
6
6
years of professional experience
Work History
Product Manager - Ecommerce and Digital Marketing
Underpar Golf
Melbourne, Victoria
04.2023 - 11.2024
- Evaluated market data to shape competitive product strategies. Creating original concepts, art direction, and designs for multimedia projects.
- Managed all aspects of website design, development, content production, SEO and SEM optimization, and analytics tracking for the online store to enhance brand visibility.
- Cultivated connections with industry stakeholders, including influencers, media distributors, and sponsors.
- Optimized workflows associated with sampling and manufacturing to cut down on costs.
Administration Coordinator
Link
Melbourne, Victoria
07.2023 - 12.2023
- Gathered, entered and updated data to maintain departmental records and databases.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Drafted and distributed internal communications, such as memos and newsletters, to keep staff informed of company updates and events.
Retail Sales Executive
PVH Brands
Melbourne, Victoria
02.2022 - 03.2023
- Worked in a self-managing role for PVH Brands, maintaining a high standard of customer service for Calvin Klein Tailored, Tommy Hilfiger, and Van Heusen customers.
- Kept the department on target to meet sales and profit objectives by maintaining a thorough understanding of products, as well as store policies regarding payments, returns, exchanges, and warranties.
- Developed and implemented sales strategies to achieve hourly and daily sales targets. Increased store sales by cross-selling complementary items.
Crew Member
McDonald's
Altona North
11.2018 - 02.2021
- Maintained a clean and organized work area to ensure a safe and pleasant environment for customers and staff
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
Sales Associate
Ozmosis
Altona North, Victoria
10.2018 - 03.2019
- Welcomed and assisted customers with product selection, offering personalized shopping advice.
- Maintained thorough knowledge of store merchandise, current sales, and promotions While also, maintaining merchandise for display to highlight new styles, attract customers, and enhance sales.
Education
High School Diploma -
Emmanuel College
Altona North12.2021
Certificate in Digital Advertising - Social Media Marketing And SEO
Coursera
11-2024
Bachelor of Arts - Digital Communications And Media
The University of Melbourne
Melbourne11-2026
Skills
- Social media strategy, lead development, and progress tracking
- Adobe Creative Suite proficiency
- Retail sales and POS experience
- Google Suite proficiency and Search Engine Optimization (SEO)
- Trend awareness via data collection and marketing analytics
- Ads management for TikTok, Instagram, Facebook growth, and email marketing expertise
- Upselling and cross selling
- Customer service, through problem-solving, and time management
- Project management, documentation, and recordkeeping
References
References available upon request.
Timeline
Administration Coordinator
Link
07.2023 - 12.2023
Product Manager - Ecommerce and Digital Marketing
Underpar Golf
04.2023 - 11.2024
Retail Sales Executive
PVH Brands
02.2022 - 03.2023
Crew Member
McDonald's
11.2018 - 02.2021
Sales Associate
Ozmosis
10.2018 - 03.2019
High School Diploma -
Emmanuel College
Certificate in Digital Advertising - Social Media Marketing And SEO
Coursera
Bachelor of Arts - Digital Communications And Media
The University of Melbourne
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