Summary
Overview
Work History
Education
Skills
Accomplishments
Strengths and competencies
Languages
Timeline
Generic
Michael Kalokeri

Michael Kalokeri

Summary

Bringing over 15 years of experience in outdoor public space management, I have a proven ability to successfully manage visitor safety, emergency response, security, and event logistics within numerous prominent State Government precincts. My background includes expertise in contract management, procurement, and leading cross-functional teams to meet organisational goals. I thrive in high-pressure, fast-paced environments, combining technical knowledge, operational efficiency, compliance, and strong interpersonal skills to ensure smooth and effective park operations. Skilled in conducting comprehensive risk assessments and delivering strategic, data-driven insights to senior management, I have a track record of aligning projects with diverse stakeholder interests, including political, cultural, and environmental considerations. My approach fosters collaboration, drives performance, and ensures high-quality service delivery across all aspects of park management.

Overview

16
16
years of professional experience

Work History

Park Coordinator

Greater Sydney Parklands
01.2013 - Current
  • Acted in the following roles: as the Senior Ranger, as the Senior Program Officer, Visitor & Event Management and as the Senior Program Officer Operations & Assets ( Clerk Grades 9/10).
  • Visitor and Staff Management : Oversee visitor operations, ensure compliance, and manage weekend Ranger staff to deliver high-quality parkland experiences.
  • Contract Management : Procure and manage contracts for parkland maintenance, repairs, and infrastructure upgrades, ensuring timely and cost-effective project delivery.
  • Infrastructure Development : Plan, design, and implement recreational and parkland infrastructure upgrades, from concept through to completion, enhancing open space assets.
  • Asset Management : Input and maintain strategic maintenance and repair data in an asset management system to ensure ongoing asset reliability and performance.
  • Operational Expertise : Provide expert guidance on parkland maintenance programs, recreation projects, events, visitor activities, and landscape planning.
  • Security Oversight : Develop, procure, and manage the park's security contract, overseeing key access, alarm systems, and related security measures.
  • Project Management : Lead multidisciplinary teams in the delivery of capital works projects valued up to $250,000, ensuring projects are completed on time and within budget.
  • Emergency Management : Manage emergency situations, investigate critical incidents, and ensure appropriate response protocols are followed.
  • Safety Audits and Inspections : Conduct regular site inspections and safety audits across multiple parkland estates to identify hazards and ensure compliance with fire, safety, and regulatory standards.
  • Incident Investigation : Lead root cause analysis and incident investigations, implementing corrective actions to prevent recurrence.
  • Risk Mitigation : Identify and introduce innovative solutions to reduce operational, safety, and environmental risks within parkland environments.
  • Safety Training and Inductions : Conduct safety inductions for contractors, covering hazard identification, emergency response procedures, and safety protocols across multiple sites.
  • Cross-functional Collaboration : Collaborate with cross-functional teams to integrate safety measures into daily operations and ongoing or new projects.
  • Reporting : Prepare and present comprehensive data and reports to senior management, identifying areas for improvement and strategic action across parkland sites.
  • Regulatory Coordination : Coordinate with external agencies such as Police, Ambulance, RFS, Engineers, and Auditors to ensure full compliance with safety standards and regulations.
  • Cross-agency Investigation Management : Lead investigations involving multiple agencies, including the NSW Police Arson Unit (Strike Force Tronto) and RFS, ensuring thorough and coordinated responses.
  • Government Regulations : Extensive experience navigating and adhering to government processes, regulations, and compliance requirements.
  • Risk Assessments : Conduct regular risk assessments and hazard analyses to enhance safety and mitigate risks to visitors and staff.
  • Policy Development : Contribute to the development and review of emergency response procedures and safety policies across parkland sites.
  • Leadership Roles : Served as Fire Warden and Senior Occupational First Aid Officer for Greater Sydney Parklands, ensuring staff and visitor safety during emergencies.
  • WHS Committee Leadership : Acted as a member of the Greater Sydney Parklands WHS Committee, driving improvements in workplace health and safety.

Security Ranger Manager

Australian Concert & Entertainment Security P/L
01.2009 - 01.2013

Various High-Profile State Government Sites (e.g., Sydney Olympic Park, Sydney Harbour Foreshore Authority, Callan Park, Centennial Park, Western Sydney Parklands)

  • Security Patrols & Incident Response : Conducted regular security patrols, managed crowd control, and responded swiftly to incidents across high-profile state government sites.
  • Team Management : Oversaw and managed the security ranger team's rosters and operations at Centennial Park, ensuring optimal staffing levels and team coordination.
  • Event Coordination : Collaborated with senior management and emergency services to coordinate security and response strategies during major events and critical incidents.
  • First Aid & Incident Command : Provided first aid and assumed the role of Incident Controller during emergencies, managing response efforts and ensuring the safety of all individuals on-site.
  • Visitor Safety & Assistance : Managed visitor safety, offering local knowledge and information to ensure a positive and secure experience for all guests.
  • Traffic Management : Developed and implemented traffic flow strategies for large-scale events and gatherings, ensuring smooth operations and safety for attendees and vehicles.
  • Compliance & Law Enforcement : Conducted routine inspections, performed compliance checks, and enforced laws and regulations to maintain safety and order across parklands and event venues.
  • Asset Inspections & Risk Assessments : Conducted asset inspections and risk assessments, inputting findings into asset management systems to support maintenance and operational planning.

Education

Diploma of Business Administration -

SIBT (Macquarie University)

Diploma in Geographic Information Systems -

Technical And Further Education (TAFE)

Year 12 graduate -

All Saints Grammar High School
12.2002

Skills

    Leadership & Team Management

  • Exceptional skills in Team Management & Leadership, Collaboration & Cross-functional Support, Autonomous Work and Ability to Build Working Relationships

    • Customer & Stakeholder Engagement

  • Exceptional Customer Service & Resolution Management, Stakeholder Engagement & Customer Focus, Relationship Building and Strong Interpersonal Skills

    • Project & Resource Management

  • Proficient Resource Management, Project Coordination & Service Delivery Management, Operational Planning, Time Management & Strategic Planning, Performance Delivery Against Deadlines and Multi-tasking & Prioritisation

    • Communication & Reporting

  • Advanced Communication Skills (Written & Verbal), Data Management & Reporting, Strategic Planning & Documentation, Outstanding Organisational Skills and Ability to Work Within Strict Deadlines

    • Risk & Safety Management

  • Incident Management & Emergency Response, Risk Management & Safety Assurance, Occupational Health & Safety Knowledge, Risk Mitigation, Incident Investigation & Root Cause Analysis and Emergency Response Planning

    • Quality & Compliance Management

  • Quality Auditing & Compliance Management, Contract & Service Management, Performance Monitoring, Attention to Detail and Regulatory Compliance

    • Analytical & Problem-Solving

  • Analytical Thinking, Problem-Solving & Decision-Making, Attention to Detail and Root Cause Analysis

    • Technical & IT Proficiency

  • Microsoft Office Suite (Word, Excel, PowerPoint), Spreadsheet Applications & Data Entry, Database Management and Working Knowledge of Desktop Publishing Tools

    • Personal Attributes

  • Self-motivated, Adaptability, Enthusiasm and Strong Organisational Skills

Accomplishments

    I successfully completed:

  • PCTP Level 1 Understanding Public Sector Procurement
  • PCTP Level 2 Effective Procurement Capabilities
  • IPAA – Project Management: The Basics
  • IPAA – Project Management Fundamentals
  • IPWEA – Parks Management Planning Workshop
  • IPWEA – Recreation Trails, Tracks and Paths in Sydney Workshop
  • NSW Public Sector Grades 7-8 Essential Skills Workshop
  • PlaySafety - Level 3 Inspector - Conduct Comprehensive Inspection of Park Facilities (AHCPGD510)
  • Institute of Applied Technology – Project Management in Construction
  • Institute of Applied Technology – Contract Administration in Construction
  • Institute of Applied Technology – Digital Skills in Construction
  • Institute of Applied Technology – The Role of Building Information Modelling (BIM) in Construction
  • Institute of Applied Technology – Sustainability in Construction
  • NSW Natural Resources Access Regulator – Water Regulation in NSW Course
  • Xyst Australia – Contract and Asset Management Course
  • Certificate II in Public Safety (Defibrillator and Fire Fighting)
  • NSW Rural Fire Service – Bush Fire Awareness Accredited
  • NSW Rural Fire Service – First Attack Fire Extinguisher
  • St John Ambulance - Certificate IV in Allied Health Assistance (Provide First Aid)
  • St John Ambulance - Occupational First Aid Skill Set
  • Conflict Resolution Training & Consulting – Negotiation & Crisis Intervention
  • Conflict Management Training – Advance Customer Aggression Management
  • SafeWork NSW – Risk Management and WHS Legislation
  • SafeWork NSW – Work Health & Safety General Construction Induction
  • SafeWork NSW – National Licence to Perform High Risk Work (Class LF)
  • SafeWork NSW – Work Health & Safety Traffic Control Work
  • SafeWork NSW – Work Health & Safety Implement Traffic Control Plans
  • Asbestos Awareness Training Course
  • Manual Handling Awareness Course
  • New South Wales Drivers Licence (Gold)
  • Driving Solutions – Defensive Driver Training Course
  • Driving Solutions – 4WD Driver Training Course
  • PWC Licence (Personal Watercraft)
  • Revenue NSW - SEINS
  • Security Licence (Class 1AC)
  • Certificate III in Security Operations
  • Firearms Licence (Category A, B & H)
  • Greater Sydney Parklands - Fire Warden and First Aider
  • Greater Sydney Parklands - WHS Committee Member
  • Snake Awareness and Modern Snake Bite Treatment Training Course
  • Wires Rescue and Immediate Care Course
  • Centennial Parklands Animal Management Training Course
  • Greater Sydney Parklands - SAP Procurement to Pay System Training
  • Greater Sydney Parklands – Workplace Bullying and harassment Training
  • Greater Sydney Parklands – CM9 & 10 Records Management System Training
  • Greater Sydney Parklands – Objective Records Management Training
  • Greater Sydney Parklands – Workplace Health & Safety for Supervisors
  • Greater Sydney Parklands – Mainpac Asset Management System
  • Casino, Liquor and Gaming Control Authority - Responsible Service of Alcohol (RSA)
  • Casino, Liquor and Gaming Control Authority - Responsible Conduct of Gambling (RCG)
  • TAFE Plus Certificate in Advanced Digital Photography
  • TAFE Plus Certificate in Digital Imaging

Strengths and competencies

1. Operational Management


  • Project Coordination : Ability to manage and coordinate multiple maintenance programs, ensuring timely and quality outcomes.
  • Program and Service Delivery Management : Skilled in overseeing diverse maintenance programs for parks, including landscape, facilities, and infrastructure services.
  • Resource Management : Effective allocation and utilisation of human, financial, and technical resources to achieve operational goals.
  • Time Management : Efficient in prioritising tasks, managing time, and ensuring timely delivery of services and programs.
  • Autonomous & Team-Oriented : Able to work independently or as part of a team, depending on the task requirements, with clear communication and goals.


2. Quality Assurance & Compliance


  • Quality Audits : Conducting site audits to ensure maintenance services meet established standards and compliance requirements.
  • Contract & Service Management : Overseeing service providers to ensure that maintenance work adheres to service contracts, regulatory requirements, and health, safety, environmental, and heritage standards.
  • Compliance Knowledge : Familiarity with relevant regulations, policies, and playground safety standards.
  • Risk Mitigation : Proactively identifying and managing risks associated with maintenance programs to ensure safety, compliance, and operational efficiency.
  • Attention to Detail: Vigilant monitoring of performance metrics and contract deliverables to maintain high standards of quality and compliance.


3. Reporting & Data Management


  • Reporting Skills : Ability to prepare, analyse, and present detailed reports on contractor performance, maintenance completion, and service delivery progress.
  • Data Management : Proficiency in using Mainpac to track, record, and report maintenance activities with a focus on data integrity.
  • Performance Monitoring : Analysing contractor performance via Safety Culture and providing actionable insights to management for decision-making.


4. Advisory & Support


  • Stakeholder Engagement : Providing operational advice to managers, supporting decision-making, and ensuring effective landscape and asset maintenance.
  • Customer Focus : Ensuring maintenance and services are aligned with customer needs and community expectations.
  • Operational Planning : Advising on planning, managing, and responding to emergencies, natural disasters, visitor injuries, or public events.
  • Problem Solving : Able to assess and address issues promptly, finding solutions that meet operational goals.


5. Team Collaboration & Staff Support


  • Teamwork & Collaboration : Strong team player, supporting colleagues and contributing to the success of educational, environmental, heritage, and visitor programs and events.
  • Cross-functional Support : Effective collaboration across departments and teams to ensure smooth delivery of services and programs.
  • Leadership Skills : Ability to lead and motivate teams to achieve operational objectives and deliver quality services.


6. Strategic Planning & Documentation


  • Strategic Planning : Contributing to long-term planning, including asset management strategies and operational documents like stocktaking and strategic plans.
  • Documentation Preparation : Skilled in preparing and reviewing operational reports, plans, and strategies to support management and decision-making.
  • Analytical Thinking : Strong ability to assess and manage data, identify trends, and support strategic decision-making processes.


7. Crisis Management & Incident Response


  • Incident Management : Assisting with operational planning and response to emergencies, natural disasters, public events, or visitor injuries, ensuring safety and continuity of services.
  • Crisis Management : Ability to manage critical incidents, lead responses, and ensure the continuation of services under stressful conditions.
  • Incident Investigation & Root Cause Analysis : Skilled in investigating incidents and conducting root cause analysis to prevent recurrence.
  • Emergency Response Planning : Knowledge of emergency response planning and preparedness to handle unforeseen circumstances effectively.


8. Communication & Relationship Management


  • Communication Skills : Advanced communication abilities, including the capacity to clearly articulate expectations, resolve issues, and provide constructive feedback.
  • Relationship Management : Building and maintaining strong, positive relationships with contractors, internal teams, and external stakeholders.
  • Conflict Resolution : Skilled in resolving conflicts diplomatically, ensuring alignment between stakeholders and operational goals.
  • Customer Service Excellence : Committed to delivering high-quality, customer-centric services that meet or exceed expectations.
  • Cultural Sensitivity : Awareness of the diverse needs and perspectives of stakeholders, ensuring respectful and inclusive engagement.


9. Technical & Compliance Expertise


  • Knowledge of Safety & Regulatory Standards : Strong understanding of occupational health and safety regulations, environmental policies, and compliance requirements.
  • Contract Management : Expertise in managing contracts, ensuring adherence to terms, monitoring performance, and negotiating to resolve disputes.
  • Asset Management Expertise : In-depth understanding of landscape and built asset management, including maintenance, conservation, and sustainability practices.
  • Environmental Awareness & Sustainability : Knowledge of conservation practices and sustainable resource management in natural and cultural environments.
  • Regulatory Compliance : Familiarity with relevant laws, regulations, and industry standards for managing state and national assets.


10. Personal Attributes & Professional Development


  • Self-Motivated & Organized : Proactive, self-driven, and well-organized, with the ability to manage multiple priorities and stay focused on objectives.
  • Eagerness to Learn : Committed to continuous personal and professional growth, willing to learn new skills and improve existing ones.
  • People Skills : Strong interpersonal skills, with the ability to understand and meet both internal and external customer needs.
  • Adaptability : Ability to adjust to changing requirements, environments, and stakeholder needs effectively.


11. Technical Proficiency


  • Proficient in Various Systems : Skilled in using a wide range of systems, including Digital Activity Calendar, Microsoft Office Suite, SAP, MAINPAC, Rapid, iAuditor, myWorkZone, CAMMS, Safety Culture, iAuditor, HTML, SQL and other databases, content management systems, and reporting tools.
  • Analytical Tools : Experience with data analysis and reporting tools to monitor performance, manage resources, and assess asset health.

Languages

English
Native or Bilingual
Greek
Native or Bilingual

Timeline

Park Coordinator

Greater Sydney Parklands
01.2013 - Current

Security Ranger Manager

Australian Concert & Entertainment Security P/L
01.2009 - 01.2013

Year 12 graduate -

All Saints Grammar High School

Diploma of Business Administration -

SIBT (Macquarie University)

Diploma in Geographic Information Systems -

Technical And Further Education (TAFE)

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Michael Kalokeri