Tax Agent and Customer Service and Delivery Driver
Open To Work
Michael Karpouzis
Coles Supermarket
Melbourne,VIC
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
Tax AgentAccountant
Work Type
Full Time
Location Preference
On-SiteRemoteHybrid
Location:
Melbourne, VIC, AUMelbourne, VIC
Open to relocation:
Yes
Important To Me
Work-life balanceCareer advancementCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave4-day work week
24
years of professional experience
Detail-oriented tax professional with expertise in tax compliance and strategic planning. Proven ability to minimize client liabilities and enhance operational efficiency through process improvements.
Dedicated tax agent known for exceptional communication and problem-solving skills. Successfully developed tax strategies that maximize deductions and minimize liabilities, while ensuring compliance with federal and state regulations.
Results-driven tax expert with a strong focus on process efficiency and team collaboration. Demonstrated success in streamlining tax operations and delivering strategic tax planning solutions to diverse clientele.
Recent graduate with foundational knowledge in accounting and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Work History
Tax Agent
4 Years- Prepared and filed federal and state tax returns for diverse clientele.
- Conducted in-depth tax research to ensure compliance with current regulations.
- Analyzed financial documents to identify potential deductions and credits.
- Developed strategic tax planning strategies to minimize client liabilities.
- Implemented process improvements to enhance efficiency in tax filing operations.
- Provided expert advice on complex tax issues, enhancing client satisfaction.
- Collaborated with clients to gather necessary documentation for accurate filings.
- Streamlined tax filing processes for improved efficiency and reduced errors.
- Conducted thorough research to identify potential tax savings opportunities for clients.
- . Collaborated closely other departments like accounting finance legal HR ensure seamless coordination during tax season.
- Stayed up-to-date on current tax laws and regulations, providing knowledgeable advice to clients.
- Provided tax planning services, helping clients make informed financial decisions throughout the year.
- Maintained detailed records of all client interactions for future reference and easy access during subsequent filings seasons.
- Collaborated with colleagues to develop best practices for maximizing deductions and minimizing liabilities.
- Implemented software updates as necessary to keep pace with changing technology standards within the industry.
- Developed strong relationships with clients through clear communication and excellent customer service.
- Assisted clients with complex tax situations, ensuring compliance with federal and state regulations.
- . Participated actively in professional development opportunities including conferences workshops seminars webinars keeping abreast emerging trends legal changes related taxation matters.
- Implemented cost-saving strategies for both individual taxpayers as well as small businesses looking to minimize their overall liability burden.
- Managed a diverse portfolio of individual and business clients, consistently meeting deadlines and filing requirements.
- Reviewed coworker''s completed tax forms to ensure accuracy before submission to government agencies.
- Prepared accurate tax returns for individuals, partnerships, corporations, trusts, and non-profit organizations.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Prepared tax returns for individuals and businesses.
- Kept case data and contact information up to date to expedite proceedings.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Recommended financial solutions in relation to tax implications.
- Conducted call audits to assess interaction quality, accuracy and service success.
- Produced briefs, located records and organized documentation to support court cases.
- Reviewed established accounting systems and historical information to identify strengths and weaknesses of existing methods and controls.
Customer Service Delivery Team Member
12 Years 3 Months- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Assisted in training new team members on store policies and procedures.
- Managed product placement to enhance visibility and accessibility for customers.
- Collaborated with team to streamline checkout processes, improving overall efficiency.
- Implemented feedback mechanisms to gather customer insights for service enhancements.
- Conducted regular inventory checks, ensuring stock levels met customer demand consistently.
- Led initiatives to improve store layout, enhancing shopping experience for customers.
- Mentored junior staff, fostering a collaborative team environment focused on excellence.
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Maintained a high level of product knowledge by participating in regular training sessions, ensuring accurate and efficient support for customers.
- Implemented new strategies for handling difficult customers, reducing escalations and increasing first-call resolution rates.
- Coordinated with other departments to ensure seamless service delivery across all channels of communication.
- Actively participated in ongoing professional development opportunities, staying current on industry best practices related to customer service.
- Analyzed call data to identify trends in customer concerns, leading to targeted improvements in products or services offered.
- Increased positive feedback from customers by regularly monitoring phone calls for adherence to quality standards.
- Streamlined customer service processes for increased efficiency and reduced wait times.
- Contributed to team success by stepping up during periods of high call volume or staff shortages without compromising on service quality.
- Assisted in the development of training materials to enhance team knowledge and improve overall performance levels.
- Provided exceptional customer support by utilizing active listening skills and empathy to understand customer needs fully.
- Exceeded performance targets consistently, demonstrating exceptional skills in communication, problem-solving, and overall customer satisfaction.
- Conducted regular performance reviews with team members, providing constructive feedback for continuous improvement in service quality.
- Maintained detailed records of customer interactions, tracking progress towards resolution and identifying trends for process improvements.
- Successfully managed challenging situations while maintaining a calm demeanor, exemplifying the company''s dedication to excellent service.
- Developed strong relationships with clients through proactive communication and timely follow-ups, resulting in increased loyalty and repeat business.
- Collaborated with team members to identify areas of improvement in service delivery, resulting in higher customer retention rates.
- Trained new team members on company policies and procedures, ensuring consistent delivery of high-quality customer service.
- Quickly resolved escalated cases by communicating directly with customers, demonstrating an unwavering commitment to their satisfaction.
- Tested drive trucks after service technicians completed repairs.
- Picked up and delivered trucks for service department.
- Kept accurate log of daily deliveries and pick-ups.
- Completed on-time deliveries by choosing best and most efficient routes.
- Successfully avoided time delivery delays by carefully planning best routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Inspected load security and checked for damages.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Fostered positive working relationships with regular customers.
- Minimized company liability and risks to loads by obeying traffic laws.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Filled out load paperwork and DOT-mandated log books.
- Protected people and equipment from hazardous materials by using correct procedures.
Dairy Department Manager
12 Years 1 Month- Oversaw daily operations of dairy department, ensuring product quality and compliance with safety standards.
- Managed inventory levels, coordinating timely restocking to minimize out-of-stock situations.
- Trained and mentored staff on best practices for dairy product handling and customer service excellence.
- Implemented promotional strategies to enhance sales performance and increase customer engagement in dairy section.
- Analyzed sales data to identify trends and adjust inventory accordingly, improving turnover rates.
- Collaborated with suppliers to negotiate pricing and optimize product selection for store offerings.
- Developed training programs focused on operational efficiency and team performance enhancement.
- Led cross-functional meetings to align departmental goals with overall supermarket objectives, driving strategic initiatives forward.
- Enhanced customer satisfaction by ensuring a well-stocked and organized dairy department.
- Trained new employees on dairy department procedures, resulting in increased productivity and efficiency.
- Conducted regular audits of department operations, identifying areas for improvement and implementing necessary changes.
- Ensured compliance with local, state, and federal food safety regulations, maintaining a clean and safe working environment at all times.
- Utilized advanced forecasting methods to accurately predict future sales trends, optimizing inventory planning as needed.
- Implemented effective merchandising strategies to increase sales and profitability of the dairy department.
- Coordinated with suppliers to ensure timely deliveries and maintain appropriate stock levels.
- Provided exceptional customer service while addressing inquiries regarding product selection and availability in the dairy section.
- Streamlined inventory management for optimal product availability and freshness.
- Collaborated with store management to develop promotional strategies for driving dairy sales.
- Established strong relationships with vendors, negotiating favourable contracts to benefit both parties.
- Fostered a positive work environment by addressing employee concerns promptly and effectively.
- Assisted in budget planning efforts for the dairy department by analyzing past financial performance and projecting future needs.
- Developed creative marketing materials showcasing featured products within the dairy section, driving customer interest and sales.
- Analyzed sales data to identify trends, adjusting inventory levels accordingly to meet customer demand.
- Spearheaded cross-departmental collaboration initiatives, promoting teamwork throughout the store for improved overall performance.
- Evaluated employee performance regularly, providing constructive feedback to promote growth within the team.
- Monitored market trends closely, adapting pricing strategies as necessary to remain competitive within the industry.
- Reduced shrinkage by implementing proper storage techniques and adhering to strict quality control measures.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maximized profit margins through efficient labor scheduling and cost control practices within the dairy department.
Education
Bachelor of Science
Associate of Science
Skills
Continuous learning mindset
Tax compliance expertise
Payroll processing
Tax software proficiency
Bookkeeping expertise
Financial reporting
Negotiation
Tax credits expertise
Financial analysis proficiency
Tax law
Accounting principles mastery
Tax planning strategies
Business tax acumen
Tax research capabilities
International tax
Sales tax management
Individual tax expertise
Tax deductions awareness
Estate and trust taxation
Strong ethics
Data management
Tax law expertise
Debt collection
Detailed documentation
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Leadership skills
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Critical thinking
Organizational skills
Team collaboration
Decision-making skills
Strategic thinking
Active listening
Effective communication
Adaptability and flexibility
Data entry skills
Basic accounting principles
Decision-making
Recordkeeping and documentation
Teamwork skills
Relationship building
Team building
Microsoft office proficiency
Task prioritization
Account discrepancies
Self motivation
Interpersonal skills
Analytical thinking
Conflict resolution
Goal setting
Risk assessment
Professionalism
Interpersonal communication
Account reconciliation
Public speaking
Strategic planning
Payment processing
Time management abilities
Continuous improvement
Adaptability
Written communication
Financial record keeping
Project management
Data analysis
Report writing
Audits
Tax code interpretation
Professional demeanor
Problem-solving aptitude
Excellent negotiation skills
Compliance review
Analytical reasoning
Audit management
Fraud detection
Payment plan processing
Tax law understanding
Financial analysis
Delinquent account management
Deductive reasoning
Analytical skills
Regulatory compliance
Fraud investigation
Financial forecasting
Research proficiency
QuickBooks proficiency
Communication management professional
Strategic communication management professional
Financial risk manager
Business acumen
Financial risk manager (FRM)
Timeline
Tax Agent
Grace Accountants
07.2022 - CurrentRead More
Customer Service Delivery Team Member
Coles Supermarket
04.2014 - CurrentRead More
Dairy Department Manager
COLES Supermarkets, Epping Plaza
03.2002 - 04.2014Read More
Swinburne University of Technology
Bachelor of Science
Read More
RMIT University
Associate of Science
Read More