MICHAEL KAYROUZ
Springfield Lakes,Australia
Summary
I am an enthusiastic person with a passion for delivering exceptional customer service from a mobile platform. Experienced in operating and managing a coffee van, maintaining inventory and creating a welcoming atmosphere for customers. Seeking to bring my expertise and passion for driving to a dynamic team. Dedicated and safety conscious, with a strong attention to detail and the ability to work efciently in a fast paced environment. Versatile and dedicated person with a successful track record in managing my own businesses. I am eager to leverage my skills to transition into a new industry. A fast learner with a proactive attitude, I am committed to achieving excellence in my new career path and contributing effectively to a new team.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Self Employed - Barista
Coffee Harmony
01.2010 - Current
- Established and managed a successful mobile coffee van business, specialising in espresso drinks, sandwiches and pastries
- Developed a loyal customer base through personalised service and consistent quality and engaging with customers on a daily basis to achieve high customer satisfaction
- Excellent customer service skills, ensuring a positive and welcoming experience for all customers
- Handled all aspects of business operations including inventory management, financial planning and vendor relationships
- Assisted with loading and unloading of materials as needed, demonstrating efficient use of time and resources
- Followed established safety procedures and traffic laws to ensure on-time delivery of services
- Safely operated and maintained the coffee van to transport goods and materials to designated locations
- Proficient in preparing a variety of specialty beverages with precision and high quality standards
- Ability to work efficiently in a fast-paced environment while maintaining attention to detail and cleanliness in the workspace
- Cleaned counters, machines, utensils, and coffee van daily
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system
- Completed successful daily cash audits to correctly balance drawers at end of shifts
Manager
Michel's Patisserie
01.2004 - 01.2010
- Successfully managed a profitable cafe business, overseeing all aspects of operations and achieving consistent revenue growth
- Ensured accurate record keeping for financial transactions, maintaining organised documentation for easy reference during audits or other enquiries
- Oversaw staff hiring process, selecting candidates who aligned with company values and had relevant skills for each role
- Managed employees by supervising daily tasks
- Resolved customer service issues with timely and professional resolutions
- Helped developed and implemented innovative menu offerings to cater to diverse customer preferences and dietary needs
- Oversaw staff training, scheduling, and inventory management
- Maintained a clean and organised food station, ensuring safe food handling practices at all times
- Interacted with customers in a friendly and professional manner, providing information on menu offerings and accommodating special requests
- Collaborated with kitchen staff to coordinate timing and ensure consistent quality of food served
Manager
Do Delish Carvery
01.2000 - 01.2004
Skills
- Friendly, Positive Attitude
- Team Leadership
- Problem Solving
- Operations / Customer Relationship Management
- Valid HR Driver's Licence
- Safe Driving Practices
- Driving in Adverse Conditions
- Adhering to Safety Protocols
- Willingness to learn
- Excellent Customer Service
Certification
HR Driver's Licence, Valid
Timeline
Self Employed - Barista
Coffee Harmony
01.2010 - Current
Manager
Michel's Patisserie
01.2004 - 01.2010
Manager
Do Delish Carvery
01.2000 - 01.2004
HR Driver's Licence, Valid