Michael Kerr
Earlwood
Summary
Ambitious, dedicated and experienced Crew Manager for the fire service for over 14 years, with great leadership, planning and emergency incident management abilities. Talented in implementing solutions within an organisation, training staff on policies and procedures and delivering strategic plan objectives. Acquired and developed many skills throughout my career and a great addition to any team. Bachelor of Science graduate in Geography and Environmental Science with a passion for environmental sustainability and a drive to succeed in everything.
Overview
19
19
years of professional experience
Work History
Crew Manager Control
West Yorkshire Fire and Rescue Service
06.2022 - 05.2024
- Manage a team of 10+ staff
- Incident management – Receive and monitor communications from callers and other agencies
- Assess the needs required and advise operators of actions needed for an appropriate response
- Mobilise accordingly, continually monitoring incidents, sending additional resources as required whilst ensuring full fire coverage is maintained throughout the county
- Evaluate and support the team’s performance in line with Fire Services policies and procedures
- Ensure that training is conducted effectively and in a timely manner as well as being recorded along with constructive feedback
- Identifying competency needs of the team and conducting performance reviews to aid development of individuals
- Support and deliver organisational needs and changes as required and aid with change to watch members needs as well as supporting the Watch Manager directly and deputising their absence
- Participate in continuous professional and personal development in the role of Crew Manager
- Implement and promote the Authority’s polices on Health and Safety, Data Quality and Equality and Diversity and Inclusion
- Managerial representative working towards project collaboration for new emergency control room facility. Stakeholder management and collaboration experience
Environmental Advocate
West Yorkshire Fire and Rescue Service
11.2020 - 05.2024
- (A further carried out voluntarily) Promote and present on ways to help the environment within the Fire Service, including promotional flyers, emails, incentives, and impacts
- Co-ordinate with the management team on ways to reduce waste and save on utilities including the impact of the services carbon footprint
- Tender and liaise with recycling companies to assist with waste management and collection
- Deliver initiatives to all staff on reusable consumables resulting in 95% reduction of single use plastics.
- Research into the cost effectiveness of solar panels on Fire stations and Fire Service properties.
Fire Control Operator
West Yorkshire Fire and Rescue Service
02.2010 - 06.2022
- Receive and monitor communications from callers and other agencies relating to emergency and non-emergency situations
- Mobilise appropriate response based on gathered information, whilst demonstrating high standards of performance including teamwork, communication, and compassion
- Maintaining highest levels of communications with all mobile appliances and providing operational crews with relevant safety critical information on risks and premises
- Consulting with partner agencies such as Police, Ambulance, Highways and Network Rail.
Customer Service Advisor / Trainer / Manager
British Gas
06.2005 - 05.2008
- Effectively managed a high volume of inbound and outbound customer calls, addressing and resolving customer complaints empathetically and professionally
- Manage workflow to exceed quality service goals, developing highly empathetic client relationships and earning a reputation for exceeding service standard goals through KPI-focused performance expectations
- Management and leadership of a team and increasing sales and productivity, attaining rewards for highest sales.
Education
Bachelor of Science - Geography And Environmental Science
The Open University
Milton Keynes05.2023
Award in Education And Training - Education
Wakefield College
Wakefield01.2022
Advanced Diploma - Photography
Institute of Photography
Manchester09.2018
Skills
- Leadership and Management
- Creativity and multitasking
- Organisation
- Problem solving and decision making
- Teamwork
- Proficient in IT
- Communication
- Technical knowledge
- Sustainability Strategies
- Efficient
- Data reporting
- Strategic Planning
Professional Highlights
- Achieving a 2:1 grading on my degree. I completed this at university part time whilst also working full time.
- Responsible for the command and control of operational activity during unprecedented and extreme hot weather, overseeing over 200 incidents during a 12-hour period.
- Serving the community as a Special Constable for West Yorkshire Police. A voluntary role that I contributed to in my spare time.
- Travelling in 2008/2009 throughout North and South America, Southeast Asia, China, New Zealand, and Australia on a travel/work visa.
Timeline
Crew Manager Control
West Yorkshire Fire and Rescue Service
06.2022 - 05.2024
Environmental Advocate
West Yorkshire Fire and Rescue Service
11.2020 - 05.2024
Fire Control Operator
West Yorkshire Fire and Rescue Service
02.2010 - 06.2022
Customer Service Advisor / Trainer / Manager
British Gas
06.2005 - 05.2008
Bachelor of Science - Geography And Environmental Science
The Open University
Award in Education And Training - Education
Wakefield College
Advanced Diploma - Photography
Institute of Photography
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