Michael Labuschagne
Jindalee,WA
Summary
Motivated professional trained in mobility assistance, personal hygiene support, and housekeeping. Monitors medical conditions and works with healthcare providers to optimize care. Focuses on comfort, emotional support, and meets physical needs.
Hardworking and motivated professional with experience and a record of success in the industry. Solid history of balancing team performance, customer service targets, and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Exceptional Support for You
Butler, WA
10.2024 - Current
- Facilitated communication between caregivers and clients regarding current issues or concerns related to client's health status or well-being.
- Provided emotional support to individuals with physical or mental disabilities.
- Administered medication to patients according to strict schedules.
- Administered medication according to doctor's orders and monitored side effects.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Communicated regularly with families of disabled individuals regarding care plans and updates.
- Helped disabled persons access community resources such as housing options or job training programs.
- Developed strategies to help individuals cope with their disability.
Customer Service Assistant
Dan Murphy's
Currambine, WA
10.2024 - Current
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Communicated information to customers about product quality, value and style.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Responded promptly to customer inquiries about order status or product availability.
- Adhered to company standards for quality service delivery while ensuring customer satisfaction levels remain high.
- Resolved customer complaints promptly and professionally.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Shift Manager
McDonald's
Greater Joondalup Area, WA
07.2019 - Current
- Identified needs of customers promptly and efficiently.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Reinforced rules to promote superior employee performance.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Responded quickly and effectively to emergency situations as they arose.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Education
Certificate III & IV in Fitness - Sport And Fitness Management
North Metropolitan TAFE
Joondalup12-2022
High School Diploma -
Quinn's Baptist College
Quinns Rocks, WA12-2021
Bachelor's Degree in Occupational Therapy - Occupational Therapy
Edith Cowan University
Joondalup, WASkills
- Medication administration
- Health monitoring
- Care planning
- Crisis intervention
- Community resource access
- Communication skills
- Conflict resolution
- Employee training
- Customer service
- Time management
- Business administration
- Product management
- Data analysis
- Coaching and mentoring
- Complex Problem-solving
- Decision-making
Affiliations
- Skateboarding
- Gym and Personal training
- triathlon athlete
- musician (piano)
- rugby athlete
Accomplishments
Honors in music (completion of 8th grade piano exam in AMEB)
Top of class during school years in Mathematics
Certification
- completion of introductory NDIS modules
- WWC check
- Administration of medication
- Police and NDIS checks
- First AID and CPR training
- Manual handling completed
Languages
Afrikaans
Limited
Timeline
Disability Support Worker
Exceptional Support for You
10.2024 - Current
Customer Service Assistant
Dan Murphy's
10.2024 - Current
Shift Manager
McDonald's
07.2019 - Current
Certificate III & IV in Fitness - Sport And Fitness Management
North Metropolitan TAFE
High School Diploma -
Quinn's Baptist College
Bachelor's Degree in Occupational Therapy - Occupational Therapy
Edith Cowan University
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