Michael Lane
Berwick,VIC
Summary
Results-driven operations support specialist with expertise in system analysis, troubleshooting, and customer service. Enhanced software functionality and ensured safety compliance while managing multiple priorities effectively. Strong interpersonal skills, time management, and problem-solving abilities contribute to delivering exceptional value.
Overview
15
15
years of professional experience
Work History
Operations Support Specialist
TechMahindra
Melbourne, VIC
04.2022 - Current
- Troubleshot software systems and equipment to swiftly resolve issues.
Administered support and analysis for software operations to enhance functionality.
Facilitated customer and employee communication through phone and in-person interactions to address inquiries.
Security Officer
Marvel stadium
Melbourne, VIC
01.2018 - 03.2020
- Managed crowd control during events, maintaining safety and order throughout.
Coordinated security activities to enhance overall safety and compliance.
Communicated with public and employees to facilitate safe interactions and outcomes.
Catering Assistant
Bluebag Cafe
Melbourne, VIC
06.2011 - 12.2017
- Coordinated with kitchen staff to ensure timely service during events for seamless operations.
Supported food preparation and presentation for catering events to elevate guest experience.
Ensured cleanliness and organization of kitchen and dining areas to promote safety and efficiency. - Assisted in food preparation and assembly for catering events.
- Supported team in serving meals at various functions and gatherings.
- Maintained cleanliness and organization of kitchen and dining areas.
Education
Certificate 3 - Security Operations
International Security Training Academdy
Melbourne, VICCertificate 2 - Hospitality
Dandenong Complex Training
Melbourne, VICSkills
- System analysis
Inventory management
Administrative support
Technical support
Software troubleshooting
Customer service
Stakeholder communication
Remote work deployment
Safety compliance - Software troubleshooting
- Operations analysis
- Customer support
Timeline
Operations Support Specialist
TechMahindra
04.2022 - Current
Security Officer
Marvel stadium
01.2018 - 03.2020
Catering Assistant
Bluebag Cafe
06.2011 - 12.2017
Certificate 3 - Security Operations
International Security Training Academdy
Certificate 2 - Hospitality
Dandenong Complex Training
Accomplishments
Team of the Quarter Award