MICHAEL LE
Enmore,NSW
Summary
Summary:
Highly motivated and results-driven professional with over 10 years of diverse experience spanning various industries. Skilled in market research, analysis, strategic planning, and relationship building. Excellent interpersonal, communication, and organisational abilities, with a proven track record of thriving in fast-paced environments. Detail-oriented team player capable of effectively managing multiple projects simultaneously with precision.
Overview
21
21
years of professional experience
Work History
Commercial Property Manager
Laing+Simmons
Cabramatta
10.2023 - Current
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Enhanced tenant satisfaction by addressing concerns and resolving disputes promptly.
- Managed property renovations, ensuring timely completion and minimal disruption to tenants.
- Implemented proactive maintenance schedules to minimize costly repairs or replacements in the future.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Developed marketing strategies for attracting new tenants and retaining existing ones.
- Increased rental income through strategic pricing adjustments based on market trends and competitor analysis.
- Streamlined property maintenance processes for increased efficiency and lower costs.
- Coordinated with legal counsel on lease agreements, evictions, and other property-related matters as needed.
- Developed emergency response plans for each managed property; coordinated drills regularly with tenants as part of risk-management protocol.
- Created customized monthly reports detailing property performance metrics for owner review.
- Assisted in the acquisition of new properties by conducting market research and due diligence assessments.
- Implemented cost-saving measures to reduce operating expenses and improve profitability.
- Translated complex information for clients' understanding.
- Maintained accuracy and privacy when composing highly technical and sensitive correspondence.
- Negotiated favorable lease terms with tenants, resulting in higher occupancy rates.
- Provided direct customer service and support for 300 commercial clients.
- Maintained accurate and timely documentation of communication with clients.
Commercial Property Officer
LJ Hooker Cabramatta
10.2022 - 09.2023
- Advise clients on commercial property needs, providing relevant market information and insights to assist them in making informed decisions
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives.
- Wrote detailed narrative reports for use in investigations.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Improved overall department efficiency by streamlining processes and implementing new policies.
Founder
Great Aunty Three
08.2011 - 07.2022
- Founded and managed a successful Vietnamese restaurant, providing customers with high-quality products and services that exceeded their expectations
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Led the strategic planning process to define business goals and ensure alignment across all departments.
- Built a positive organizational culture that fostered creativity, innovation, and employee engagement.
- Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
- Championed continuous improvement efforts within the organization, streamlining operations for increased efficiency.
- Created and monitored promotional approaches to increase sales and profit levels.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Guided team members through periods of change by providing clear communication on expectations and objectives moving forward.
- Identified business development challenges and customer concerns for proactive resolution.
- Ensured compliance with industry regulations while maintaining ethical business practices at all times.
- Attracted top talent for the company, fostering a collaborative and high-performance work environment.
Trainer & Knowledge Manager
Commonwealth Bank
06.2008 - 02.2012
- Lead Trainer and Knowledge Manager for the IT Service Desk department with over 60 staff members
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Developed effective training plans based on department needs and objectives.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Developed individualized training plans to achieve staff readiness.
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
- Prepared and presented supplementary learning material to support structured lessons.
Employment Advisor
Ingeus – Work Directions
03.2003 - 05.2008
- Guided clients through the job search process, providing career counselling and support to help them achieve their career goals
- Analyzed variety of HR programs and operational situations to recommend improvements and enhancements.
- Streamlined processes for tracking client progress and outcomes, enhancing overall service delivery efficiency.
- Enhanced job seeker satisfaction by providing personalized career counseling and guidance.
- Conducted comprehensive assessments of client needs, skills, and interests to identify suitable employment opportunities.
- Facilitated group sessions on job search techniques, resume writing, interview preparation, and workplace communication skills to empower clients with essential tools for securing employment.
- Maintained up-to-date knowledge of local labor market trends to effectively guide clients towards sustainable career paths.
Education
Diploma in Business Real Estate Management
Sydney2008
Graduate Certificate in Human Services -
Griffith University
01.2004
Skills
- Building Maintenance
- Clear Communication
- Customer service-focused
- Decision-Making
- Creative and Adaptable
- Relationship Building
- Leasing and sales
- Client Relations
- Property Marketing
- Dispute Handling
- Social Media Engagement
- Complaints Investigation
- Maintenance Management
- Preparing property agreements
- Sales and Marketing
Accomplishments
- Successfully marketed, negotiated and leased out over 20 Commercial Properties within the first quarter of 2024 .
References
Available upon request
Timeline
Commercial Property Manager
Laing+Simmons
10.2023 - Current
Commercial Property Officer
LJ Hooker Cabramatta
10.2022 - 09.2023
Founder
Great Aunty Three
08.2011 - 07.2022
Trainer & Knowledge Manager
Commonwealth Bank
06.2008 - 02.2012
Employment Advisor
Ingeus – Work Directions
03.2003 - 05.2008
Diploma in Business Real Estate Management
Graduate Certificate in Human Services -
Griffith University