Michael Lee
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Dedicated outdoor education professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Activity Manager
PGL
08.2022 - Current
- Developed innovative programs tailored to diverse age groups, fostering inclusivity and satisfaction among participants.
- Mentored junior staff members, contributing to their professional growth and improved performance within the team.
- Managed budgets efficiently, optimizing allocation of resources while maintaining high-quality programming standards.
- Enhanced safety measures, leading to a reduction in accidents and injuries through regular risk assessments and staff training.
- Streamlined camp operations for increased efficiency by optimizing staff schedules and resource allocation.
Guest Welfare Manager/Guest Care Manager
PGL Marchants Hill
04.2022 - 08.2022
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong rapport with guests, leading to increased loyalty and repeat business.
- Collaborated with various departments to ensure seamless guest experiences during their stay.
- Assisted in training new team members, contributing to a consistently high-performing staff.
- Managed guest feedback effectively, implementing necessary changes for continuous improvement.
- Handled escalated customer complaints professionally, ensuring swift resolution and satisfaction.
AIGL Team Leader
PGL Bawdsey Manor & Marchants Hill
04.2021 - 04.2022
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Sales Leader
Sky TV
11.2020 - 04.2021
- Increased sales revenue by implementing strategic sales plans and monitoring market trends.
- Developed strong client relationships for sustained business growth and customer satisfaction.
- Led a high-performing sales team, providing motivation and guidance to exceed targets consistently.
- Streamlined the sales process with effective CRM utilization and data analysis, improving overall efficiency.
- Enhanced product knowledge within the sales team through continuous training and workshops.
Education
MBA - Leadership & Management
The Open University
United Kingdom08.2022
Skills
- Technical Proficiency
- Team Leadership
- Strategic Planning
- Budget Management
- Training and Development
- Decision Making
- Problem Solving
- Attention to Detail
- Risk Assessment
- Staff Training
Key Skills And Expertise
- Team Management- Experience of managing and leading a team of team leaders, doing regular reviews and observations on their performance before delivering feedback in a way that best suits that individual.
- Communicating with Guests- Extensive experience of pre, present and post arrival communication with over 700 guests each week. ensuring all aspects of their stay is the highest quality ensuring they all have a trip they will never forget.
- Health & Safety - Excellent working knowledge of Health & Safety requirements for a range of outdoor pursuits with experience of conducting Risks Assessments as well as handling kit inspection and maintenance for a range of outdoor equipment; First Aid at work trained.
Other Employment
- Volunteer Football Coach & English Teacher, Brazil, 11/01/18, 12/01/18
- Self-organised a 1-month placement coaching football and teaching English in in Rio De Janeiro, Brazil, gaining exposure to different cultures and experiences as well as learning basic Portuguese
- Role involved planning and delivering English lessons to children aged between 7-17 as well as football coaching sessions to help children develop a range of skills
- Included providing pastoral support and mentoring children, giving advice and guidance on a range of topics
Training
First Aid , Ropes Supervisor, Ropes Trainer, British Canoe Paddlesports Instructor, British Canoe Foundation Safety & Rescue Training, Safeguarding of Children & Young Adults First Aid FAW UEFA 'B' Licensed Football Coach
Personal Information
Willing to travel for work as required, Proficient user of Microsoft Office Applications (Word and Excel) as well as internet and email applications.
Onsite accommodation preferable.
Currently obtaining drivers license.
Timeline
Activity Manager
PGL
08.2022 - Current
Guest Welfare Manager/Guest Care Manager
PGL Marchants Hill
04.2022 - 08.2022
AIGL Team Leader
PGL Bawdsey Manor & Marchants Hill
04.2021 - 04.2022
Sales Leader
Sky TV
11.2020 - 04.2021
MBA - Leadership & Management
The Open University
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