Michael Leonard
Kellyville,NSW
Summary
Detail-oriented and solutions-driven ICT Officer with hands-on experience supporting end-user devices, network infrastructure, and AV systems within educational environments. Proficient across Windows, MacOS, ChromeOS, and cloud platforms including Microsoft 365 and Google Workspace. Demonstrated success in project deployments, ICT asset management, procurement, and service desk operations. Committed to delivering high-quality technical support aligned with service level agreements and institutional objectives.
Overview
6
6
years of professional experience
Work History
School ICT Officer
Sydney Catholic Schools
01.2022 - Current
- Providing on-site technical support in relation to end-user computing, data network, classroom audio visual, and IT systems issues in accordance with Service Level Agreements
- Participating in the deployment of various ICT projects
- Configuring, supporting and troubleshooting Windows, Apple and ChromeOS software environments
- Auditing and maintaining schools’ data networks
- Liaising with the Supervisor of the Network and School Executives to assess the ICT needs within the schools and contribute to the continual improvement of ICT Services
- Managing quotations on hardware, assets and software as required through Sydney Catholic Schools approved suppliers
- ICT asset management (both hardware and software)
- Ensuring software licensing is current and a register of the software is consistently maintained to a high level of accuracy
- Managing a strict backup schedule and ensuring adherence to established backup and recovery procedures.
ICT Trainee
Catholic Schools Parramatta Diocese
12.2019 - 12.2021
- Installed and configured end-user devices and integrated them into the CEDP network.
- Enrolled devices into Microsoft Intune and supported ongoing endpoint management.
- Set up AV systems including Roland VR-1HD, PTZ Optics Cameras, and MacBooks for events and Zoom conferencing.
- Provided first-line network infrastructure support: routers, switches, wireless APs. Administered Active Directory tasks, including account creation and password resets.
- Supported hybrid and remote learning infrastructure during the COVID-19 pandemic.
- Resolved IT support tickets via ServiceNow and maintained asset tracking systems.
- Delivered internal training to staff on Zoom, Google Classroom, and video conferencing tools.
- Attended ICT forums and contributed to vendor engagement and quote evaluations.
Education
Certificate IV - IT Networking and Information Technology
TAFE NSW
Blacktown, NSW12.2021
Certificate III - Information, Digital Media and Technology
TAFE NSW
Blacktown, NSW12.2020
Skills
- Operating Systems: Windows, macOS, ChromeOS
- Cloud Platforms: Google Workspace, Microsoft 365
- Tools & Systems: Active Directory, Intune, ServiceNow, Zoom, Microsoft Teams, VoIP systems, Papercut
- Networking: Switches, Routers, Wireless Access Points
- ICT Management: IT asset tracking, software licensing, backup & recovery operations
Timeline
School ICT Officer
Sydney Catholic Schools
01.2022 - Current
ICT Trainee
Catholic Schools Parramatta Diocese
12.2019 - 12.2021
Certificate IV - IT Networking and Information Technology
TAFE NSW
Certificate III - Information, Digital Media and Technology
TAFE NSW
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