Summary
Overview
Work History
Education
Skills
Spending time with Family
Timeline
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Michael Lesoa

Papakura,Auckland

Summary

Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Overview

19
19
years of professional experience

Work History

Operations Supervisor

Ceva Logistics
08.2011 - Current
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
  • Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
  • Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
  • Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
  • Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
  • Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Motivated and trained employees to maximize team productivity.
  • Managed internal operational standards and productivity targets.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Compiled training materials for new employees and tracked skill development.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Tracked company equipment, tools and technology to manage inventory.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
  • Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Team Leader

Ceva Logistics
08.2011 - Current
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

Inventory Controller

Ceva Logistics
08.2011 - Current
  • Collaborated with cross-functional teams to improve overall supply chain performance, resulting in better customer satisfaction.
  • Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
  • Implemented systems for tracking and managing stock levels with accuracy and precision.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.

Warehouse Operator

Ceva Logistics
08.2011 - Current
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Collaborated with other departments to optimize warehouse space and improve overall company performance.
  • Coordinated cross-functional teams during peak seasons to manage high volume orders effectively.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Completed over [Number] customer orders each day in warehouse setting.
  • Used forklifts and pallet jacks to relocate products.
  • Reduced product damage rates by enforcing proper handling techniques and storage methods.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Maintained clean, orderly work environment free of hazards.

Inventory Officer

Toll Logistics
01.2009 - 06.2011
  • Completed stock inventories to identify and address issues negatively impacting controls.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Performed data entry and completed proper paperwork.
  • Developed comprehensive reports to analyze inventory trends, identify issues, and recommend improvements.
  • Improved order fulfillment rates by closely monitoring stock levels and proactively addressing potential shortages or surpluses.
  • Reduced stockouts and overstock situations with meticulous demand forecasting and inventory planning.

Warehouse Forklift Operator

Croxley Logistics
02.2008 - 01.2009
  • Weighed materials or products to record weight or other production data on tags or labels.
  • Safeguarded quality of products stored in the warehouse by ensuring proper stacking techniques and adherence to weight restrictions while operating a forklift.
  • Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
  • Contributed to the reduction of workplace accidents by adhering to strict safety protocols during all forklift operations.
  • Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
  • Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
  • Operated or tended automatic stacking, loading and packaging machines.
  • Improved overall warehouse cleanliness, routinely clearing debris from aisles with the use of attachments on the forklift.

Mailroom Clerk

Datamail NZ
02.2007 - 01.2008
  • Expedited outgoing mail services, ensuring timely pickup and delivery through efficient coordination with postal carriers.
  • Enhanced customer satisfaction with timely and accurate delivery of parcels and mail to recipients within the organization.
  • Contributed to cost savings by comparing carrier rates and selecting the most economical shipping options based on client needs.
  • Distributed mail on foot to residences and businesses, delivering to approximately [Number] customers per shift.
  • Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.

Warehouse Operator

Linfox Logistics
03.2005 - 02.2007
  • Managed warehouse operations and verified proper shipment procedures.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Streamlined order processing for faster customer service and reduced shipping times.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.

KFC Cook

KFC Restaurant
01.2005 - 03.2006
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
  • Supported kitchen staff training and development, leading to increased productivity and efficiency.

Education

High School Diploma -

Marcellin College
Auckland
12.2006

Skills

  • Staff Training
  • Logistics expertise
  • Coaching and Mentoring
  • Customer Relations
  • Workflow Planning
  • Staff Scheduling
  • Performance Management
  • Scheduling
  • Goal Setting
  • Customer Service Management
  • Safety oversight
  • Relationship Building
  • Database Maintenance

Spending time with Family

Like any other persons reason for working is to provide a good life for my family and create memories that will be embedded in my kids upbringing  that hopefully leads them to being a good person. 

Timeline

Operations Supervisor

Ceva Logistics
08.2011 - Current

Team Leader

Ceva Logistics
08.2011 - Current

Inventory Controller

Ceva Logistics
08.2011 - Current

Warehouse Operator

Ceva Logistics
08.2011 - Current

Inventory Officer

Toll Logistics
01.2009 - 06.2011

Warehouse Forklift Operator

Croxley Logistics
02.2008 - 01.2009

Mailroom Clerk

Datamail NZ
02.2007 - 01.2008

Warehouse Operator

Linfox Logistics
03.2005 - 02.2007

KFC Cook

KFC Restaurant
01.2005 - 03.2006

High School Diploma -

Marcellin College

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Michael Lesoa