Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
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Michael Lloyd

Sunshine West,VIC

Summary

I am a proactive professional with a well-established track record in problem-solving and client relationship management. I have consistently demonstrated an ability to support team success and achieve positive outcomes through effective communication and multitasking.

Dedicated to providing exceptional customer service, I continuously enhance my skills within fast-paced environments, thereby highlighting my adaptability and commitment to professional growth. I am fully prepared to contribute to organizational objectives and improve team performance.

My sociable and outgoing disposition is complemented by a nurturing and family-oriented attitude. I adapt well to various social settings and excel in collaborative environments. My work consistently meets the highest standards of quality, and I am recognized for my efficiency and reliability.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Property Maintenace Person

Silverton Caravan park
Campbellfield, Vic
11.2023 - Current
  • Resolved customer issues through knowledgeable and friendly service, exceeding satisfaction expectations.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Engaged customers using effective interpersonal skills to enhance service experiences.
  • Collaborated with diverse teams to address product-related challenges and achieve objectives.
  • Performed software and system testing to ensure quality and reliability.
  • Recognized by management for delivering exceptional customer service consistently.
  • Executed comprehensive research and data analysis to support strategic planning initiatives.
  • Prioritized tasks effectively to meet deadlines and accomplish service goals.

Traffic Controllor on a Construction Site

STA Traffic management services
Melbourne , Vic
06.2017 - 12.2020
  • Implemented strategies to reduce congestion during peak hours, including staggered shifts and alternative routes.
  • Directed traffic flow around construction sites and managed pedestrian crossings for safety.
  • Monitored and coordinated traffic during emergencies, ensuring efficient response to power outages.
  • Communicated changes in traffic patterns to supervisors and collaborated with various agencies.
  • Maintained logs of shift activities, detailing incident reports and work orders completed.
  • Studied traffic delays to identify inefficiencies and developed solutions to enhance vehicular flow.
  • Assisted motorists in navigating congested areas, demonstrating strong customer service skills.
  • Inspected traffic control devices for compliance with local regulations and visibility standards.

Assistant Warehouse Supervisor

Ferndale's food wholesalers
Wagga Wagga, NSW
02.2010 - 02.2016
  • Maintained accurate records of all goods received and dispatched from the warehouse.
  • Organised daily workflow for staff, ensuring production targets were met.
  • Coordinated employee scheduling and assigned duties to accommodate fluctuating workloads.
  • Conducted regular safety inspections, promoting safe working conditions in the warehouse.
  • Managed inventory levels through cycle counts and physical inventories as needed.
  • Resolved customer service inquiries promptly, enhancing overall customer satisfaction.
  • Developed strategies for improving storage methods and increasing productivity.
  • Processed supply orders efficiently, preparing materials to meet shipment schedules.

Warehouse Picker and Packer

PFG Australia
Derrimut, Vic
02.2010 - 11.2010
  • Utilized proper lifting techniques to handle heavy objects and prevent injuries.
  • Conducted inventory transactions using scanner gun to maintain accurate stock levels.
  • Tracked daily inventory levels, reporting discrepancies to ensure accuracy.
  • Organized stockroom for efficient storage and easy retrieval of products.
  • Inspected incoming shipments for damage, verifying against packing lists.
  • Packaged items securely, preventing damage during transit and ensuring safe delivery.
  • Collaborated with team members on special projects to improve warehouse operations.
  • Maintained cleanliness and organization of work areas to promote safety and productivity.

Traffic Controllor

Riverina Traffic controllers
Wagga Wagga, NSW
02.2005 - 02.2010
  • Maintained detailed logs of activities, including incident reports and work orders.
  • Coordinated with police, fire departments, and utility companies on traffic control plans.
  • Issued warnings or citations for traffic law violations and safety regulations.
  • Served as primary contact for public inquiries regarding traffic issues and complaints.
  • Directed traffic flow and monitored intersections to ensure safe passage for all users.
  • Managed installation and removal of temporary traffic control equipment and signage.
  • Monitored roadways for hazards, ensuring timely response to emergencies.
  • Utilised two-way radios for effective communication regarding changes in traffic conditions.

Work The Dole Supervisor

Cambell Page Employment Services
Batemans Bay, South Coast, NSW
03.2005 - 12.2009
  • Resolved interpersonal conflicts within the team, promoting a harmonious work environment.
  • Developed strategies to enhance customer service standards across the organisation.
  • Monitored employee attendance, addressing punctuality and absenteeism issues effectively.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Evaluated departmental needs and delegated tasks to optimise production efficiency.
  • Implemented operational procedures, significantly increasing overall efficiency.
  • Led weekly team meetings to track progress, address challenges, and plan future actions.

Commerical Cleaner Night Shift

Central Coast professional cleaners
The Entrance RSL Club, Vic
12.2004 - 05.2005
  • Scrubbed bathrooms, eliminating soap scum, mold, and dirt from sinks and showers.
  • Emptied trash cans and replaced liners as required.
  • Washed windows inside and outside facility for clarity.
  • Replaced air filters in heating and ventilation systems.
  • Stripped, sealed, and polished floors to maintain appearance.
  • Maintained cleaning equipment in safe and sanitary condition.
  • Inspected rooms for cleanliness before guest arrivals.
  • Mixed chemicals for cleaning according to safety instructions.

WareHouse Picker and Packer

Archer products
Somersby, Central Coast, NSW
07.1992 - 12.2004
  • Stocked shelves with merchandise to ensure product availability for customers.
  • Weighed and measured products to comply with regulatory requirements.
  • Cultivated strong relationships with suppliers and key clients to drive business development.
  • Developed vendor relationships to guarantee timely delivery of goods.
  • Enhanced sales volume through support of new and inactive customers.
  • Researched industry trends to stay informed on market changes.
  • Maintained accurate records of orders and customer information.
  • Implemented stock control strategies for efficient inventory management.

Education

Certificate IV - Construction

OHS Construction White Card
Work Cover NSW
01-1986

High School Diploma -

Mount Austin High School
Wagga Wagga, NSW
01-1983

Skills

  • Customer service
  • Equipment maintenance
  • Data analysis
  • Inventory management
  • Safety compliance
  • Traffic management
  • Conflict resolution
  • Team collaboration
  • Workflow optimization
  • Communication skills
  • Problem solving
  • Emergency response
  • Task prioritization
  • Record keeping
  • Process improvement
  • Friendly, positive attitude
  • Organization
  • Cultural awareness
  • Decision-making
  • Good Telephone Etiquette
  • Team management
  • Organizational skills
  • MS office
  • Data entry
  • Social perceptiveness
  • Project planning
  • Flexible and adaptable
  • Basic math
  • Quality assurance
  • Team building
  • Customer relations
  • Analytical thinking

Affiliations

  • Spending time with my wife, family, and grandchildren
  • Enjoy fishing, NRL, and most sports
  • I love interactions with my family, pets, and animals
  • Living and exploring the great country of Australia

Accomplishments

  • Campbell Page - Community Work Awards - Eurobodalla Shire, South Coast Shire Council Awards, 2009
  • Worker of the Month on many occasions: Archer Products 2000

Certification

  • Forklift ticket - NSW, and VIC
  • Traffic control – NSW and VIC
  • OHS White Card - NSW and VIC
  • Transport and Distribution Certificate IV
  • MR Truck License Vic Australia
  • Car Drivers licence Vic Australia

Languages

English
Professional

Timeline

Property Maintenace Person

Silverton Caravan park
11.2023 - Current

Traffic Controllor on a Construction Site

STA Traffic management services
06.2017 - 12.2020

Assistant Warehouse Supervisor

Ferndale's food wholesalers
02.2010 - 02.2016

Warehouse Picker and Packer

PFG Australia
02.2010 - 11.2010

Work The Dole Supervisor

Cambell Page Employment Services
03.2005 - 12.2009

Traffic Controllor

Riverina Traffic controllers
02.2005 - 02.2010

Commerical Cleaner Night Shift

Central Coast professional cleaners
12.2004 - 05.2005

WareHouse Picker and Packer

Archer products
07.1992 - 12.2004

Certificate IV - Construction

OHS Construction White Card

High School Diploma -

Mount Austin High School

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Michael Lloyd