Michael Lovelock
Jane Brook,WA
Summary
Driven by a results-focused approach, I leveraged my expertise in Branch/ Sales Management and Relationship Building at Tyman International to exceed performance targets and foster significant client partnerships. My strategic planning and problem-solving abilities contributed to a notable increase in customer satisfaction and operational efficiency, showcasing my commitment to excellence and adaptability in dynamic environments.
Overview
35
35
years of professional experience
Work History
Branch Manager
Tyman International
08.2000 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Maintained friendly and professional customer interactions.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Implemented service improvements to enhance sales cycle.
- Assessed employee performance and developed improvement plans.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Championed process improvement initiatives that resulted in increased efficiency, improved service quality, or cost savings for the organization as a whole.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Generated financial and operational reports to assist management with business strategy.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Created financial dashboards to provide insights into key performance indicators.
- Established and checked coding procedures, monitored reports and updated internal files.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
WA Sales Manager
Comfortwear Footwear
06.1997 - 04.2000
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
Purchasing Manager
Comfortwear Footwear
10.1989 - 06.1997
- Used MRP to authorize and monitor purchase orders and consumables.
- Generated reports, documents and analysis in MRP for senior management review and approval.
- Generated reports, documents and analysis in for senior management review and approval.
- Generated reports, documents and analysis in MRP for senior management review and approval.
- Purchased new products and oversaw inventory stocking and availability.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Performed monthly reconciliation of open purchasing orders.
- Established long-term agreements with strategic suppliers, securing favorable pricing and delivery terms.
- Ensured compliance with corporate policies and applicable regulations governing procurement activities, mitigating company risks.
- Established and maintained accurate records of purchases, pricing and payment terms.
- Negotiated pricing and terms with vendors to secure best value for company.
- Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
- Generated reports on purchasing activities to support management decisions.
- Conducted regular spend analysis reviews to identify opportunities for cost optimization within various categories.
- Monitored and evaluated vendor performance to determine compliance with quality standards.
- Reduced order processing time by automating purchase orders and invoicing systems.
Education
High School Diploma -
Hampton Senior High School
Morley, WASkills
- Team Player
- Excellent time management skills
- Customer Service
- Cash Handling
- Verbal/written communication
- Attention to Detail
- Proficient in MS Office
- Branch Operations Management
- Excellent work ethic
- Decision-Making
- Accounts Payable
- Client Relationship Management
- Approachable
- Relationship Building
- Goals and performance
- Work Prioritization
- Staff Management
- Conflict Resolution
- Sales management
- Product training
- Reporting familiarity
- Operational Reports
- Willing to Learn
- Problem-solving abilities
- Time Management
- Multitasking
- Prioritizing and Planning
- Excellent Communication
- Adaptability and Flexibility
- Self Motivation
Timeline
Branch Manager
Tyman International
08.2000 - Current
WA Sales Manager
Comfortwear Footwear
06.1997 - 04.2000
Purchasing Manager
Comfortwear Footwear
10.1989 - 06.1997
High School Diploma -
Hampton Senior High School
Similar Profiles
Brian ByersBrian Byers
Top Producing Real Estate Agent at Golden Gate Sotheby’s International Real Estate / Pacific Union International Real Estate / Compass/ Luxe InternationalTop Producing Real Estate Agent at Golden Gate Sotheby’s International Real Estate / Pacific Union International Real Estate / Compass/ Luxe International
Nicolas A. ProtonotariosNicolas A. Protonotarios
Free-lance work at Projekt EDM of the International Security Division, German Institute for International and Security AffairsFree-lance work at Projekt EDM of the International Security Division, German Institute for International and Security Affairs
ANNE SANDLERANNE SANDLER
Art Teacher at South Bronx International Charter School for International Cultures and the ArtsArt Teacher at South Bronx International Charter School for International Cultures and the Arts
Nicole GrayNicole Gray
Commissioning and Technical Specialist at Dyno NobelCommissioning and Technical Specialist at Dyno Nobel
Reece CareyReece Carey
Business Development Manager at Thomas Fabrication Pty LtdBusiness Development Manager at Thomas Fabrication Pty Ltd