Michael Luison
Spearwood,WA
Summary
Experienced in studying, learning, and implementing AI-based solutions as well as engineering and designing IoT solutions. Developed strong proficiency in liaising with customers and providing intuitive automated AI to enhance day-to-day operations. Background as a CCTV Technician for the first three years of career with expertise in building DVRs and PC-based servers. Actively involved in the CCTV industry for the past seven years, working in sales and technical support for both major and minor companies that pioneered HD high-definition CCTV and IP Network FHD CCTV. Currently, have 12 years of experience in CCTV support and eight years in sales, account management, and business development. Positive, problem-solving mindset with knack for innovation and delivering tailored solutions. Well-versed in technical troubleshooting and systems integration, possessing strong analytical and programming skills. Dedicated to driving impactful results through creative and effective solutions. Professional with deep knowledge in system integration and solution design. Strong background in analyzing client needs, developing innovative solutions, and streamlining processes. Skilled in collaborating with teams to ensure seamless project execution and adaptability to changing requirements. Known for technical proficiency in cloud services, software development, and customer communication.
Overview
20
20
years of professional experience
1
1
Certification
Work History
AI Solutions Engineer
VROC Australia
02.2022 - 08.2023
- AI Based Solutions, Data Analyst, Environmental Solutions, Government Sector Solutions, Technology Specific Engineering
- Continuously expanded technical knowledge base through ongoing professional development opportunities and active participation within industry forums or events.
- Collaborated closely with product management teams to identify essential features for product development roadmaps.
- Designed and prepared technical presentations and recommended solutions for client issues.
- Evaluated emerging trends and recommended strategic technology investments to drive company growth.
- Enhanced system efficiency by identifying bottlenecks and implementing optimizations.
- Managed multiple projects simultaneously while maintaining strict deadlines and adhering to budget constraints.
- Provided technical expertise in design and implementation of customized software applications.
- Developed effective solutions through close collaboration with cross-functional teams.
- During my contract engaged multiple government sectors, held presentations and demonstrations. Was able to win 7 AI based projects through tender process and 35 additional projects through customers word of mouth.
- yu8
Solutions Engineer
Environmental Solutions
02.2022 - Current
- Company Overview: Government Sector Solutions
- AI Based Solutions, Data Analyst, Environmental Solutions, Government Sector Solutions, Technology Specific Engineering
- Government Sector Solutions
Technical Sales Representative
Pacific Communications Pty Ltd
07.2009 - 02.2022
- Involved with the team at Pacific Communications to help our integrator get the Wireless system and DVTel NVMS to meet the View
- Involved with the team at Pacific Communications to help our integrator get the Wireless system and DVTel NVMS to meet the View
- Involved with the team at Pacific Communications to help our integrator get the Wireless system and DVTel NVMS to meet the View
- Involved with the team at Pacific Communications to help our integrator integrate the DVTel NVMS to meet the requirements of View
- Involved with the team at Pacific Communications to help our integrator get the Wireless system and DVTel NVMS to meet the View
- Involved with the team at Pacific Communications to help our integrator provide a DVTel NVMS and Arecont camera solution to View
- Involved with the team at Pacific Communications to help specify and provide the solution with the integrator for a NVMS and View
- Involved with the team at Pacific Communications to help our integrator integrate the DVTel NVMS to meet the requirements of View
- Involved with the team at Pacific Communications to help our integrator get the DVTel NVMS and the Panasonic Cameras to meet View
- Involved with the team at Pacific Communications to help specify and provide the solution with the integrator for a NVMS and View
- Resolved average of 27 customer issues per month through active communication and dedicated research skills.
Consultant
Crow Australia Pty Ltd
02.2005 - Current
- Involved with over the counter sales and technical support
- Server builds and DVR builds as well as repairs
- Handled all the support calls and site visits for repairs
- Technical support
- On-site repairs and advice if something didn't work or a customer was stuck.
Solutions Engineer SA and WA
Interlogix / UTC
02.2018 - 09.2020
- Manage accounts and provide support to our distributors
- Go to site and provide support in commissioning and fault finding
- Provide quotes and estimates
- Help with providing information to consultants to specify products
- Support and Sales for SA and WA
- Met KPI requirement every month and continued to grow the yearly target.
- Run events and presentations
Business Development Sales Executive
Tyco International
05.2015 - 06.2017
- To increase revenue and sales as well as maintain the relationship with existing clients
- The majority of my role will be to increase the stature of ADT Security by winning tender submissions and commercial sales
- Focusing on new business sales in Commercial Business, Security products and Tender Proposals
- ADT provides business solutions globally in partnership with leading vendors
- Our offshore capability and global reach makes us an ideal Fire & Security Services provider for some of the world's leading companies
- Our Fire, Security, CCTV and Access Control solutions are designed to suit the needs of the customer
Commercial Sales Executive / Business Development
ADT Security
05.2015 - 06.2017
- To increase revenue and sales as well as maintain the relationship with existing clients
- The majority of my role will be to increase the stature of ADT Security by winning tender submissions and commercial sales
Business Development Manager
Aspect Group
08.2013 - 12.2014
- The role included contacting our key clients on a daily basis and making sure their needs are met
- I also prepared tenders with an end to end solution
- I have experience in all aspects of security, CCTV, Access Control, ECO Friendly BIM and many more
Senior Technical CCTV Sales Representative
Pacific Communications Pty Ltd
07.2009 - 08.2013
- I specialise in solutions from your every day analogue solution to your high scale HD multi-site IP network solution
- I am known for providing solutions for the projects that are too complex and complicated for anyone else
Technical Sales / Support / Repairs
DSP Solutions
11.2007 - 07.2009
- I was involved with over the counter sales and technical support
- I did all the Server builds and DVR builds and repair
- I was involved with accounts keeping and some managerial tasks as well
- I handled all the support calls and site visits for repairs
CCTV Support / Server Builds and Repairs
Crow Australia Pty Ltd
02.2005 - 11.2007
- I was involved with over the counter sales and technical support
- I did all the Server builds and DVR builds as well as repairs
- I handled all the support calls and site visits for repairs
Education
Diploma of Information Technology - Information Technology
Curtin University
Perth12.2004
Skills
- CCTV Consultant
- Analogue & IP CCTV Solutions
- Tender Advisement
- Server Solutions
- Business Continuity
- Technical Sales
- Technical Support
- Pre Sales
- AWS
- Team Work
- Artificial Intelligence
- Goal Setting
Certification
- WA Construction Induction White Card, Current
- WA Security Installer Licence, WA Police, 06/22, 05/23
- WA Drivers Licence, WA Department Of Transport, Expired, 11/16/20
Languages
English
Italian
Timeline
AI Solutions Engineer
VROC Australia
02.2022 - 08.2023
Solutions Engineer
Environmental Solutions
02.2022 - Current
Solutions Engineer SA and WA
Interlogix / UTC
02.2018 - 09.2020
Business Development Sales Executive
Tyco International
05.2015 - 06.2017
Commercial Sales Executive / Business Development
ADT Security
05.2015 - 06.2017
Business Development Manager
Aspect Group
08.2013 - 12.2014
Technical Sales Representative
Pacific Communications Pty Ltd
07.2009 - 02.2022
Senior Technical CCTV Sales Representative
Pacific Communications Pty Ltd
07.2009 - 08.2013
Technical Sales / Support / Repairs
DSP Solutions
11.2007 - 07.2009
Consultant
Crow Australia Pty Ltd
02.2005 - Current
CCTV Support / Server Builds and Repairs
Crow Australia Pty Ltd
02.2005 - 11.2007
Diploma of Information Technology - Information Technology
Curtin University
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