Michael Macfarlane
Caboolture
Summary
Hospitality professional with record of delivering exceptional guest experiences. Adept at managing customer interactions and resolving issues to ensure satisfaction. Known for strong teamwork and adaptability in fast-paced environments. Skills include customer service, communication, and problem-solving, valued by employers in field.
Hardworking Concrete Laborer dependable in carrying out orders and completing quality concrete work. Willingly steps in to help others and flexes with changing demands.
Pastoral care leader with track record of impactful guidance and support. Known for fostering environments of trust, emotional well-being, and spiritual growth. Team-focused collaborator with results-driven mindset, adaptable to evolving needs. Skilled in crisis intervention and emotional counselling.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Concrete Laborer
All Weather Trading
11.2014 - 11.2024
- Demolished and repaired old concrete surfaces.
- Set wood and other forming materials to prepare for concrete pours.
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
- Participated in concrete pouring and finishing, expertly managing application of sealers and curing compounds.
- Operated heavy machinery such as mixers, pumps, and power tools to expedite the concrete pouring process.
- Completed various concrete finishing tasks including screeding, edging, and floating for high-quality results.
- Assisted with installation of steel and anchor bolts to reinforce concrete.
- Installed rebar and molded expansion joints and edges for concrete projects.
- Safely operated concrete-cutting and finishing drills, power saws and trowels to complete assigned tasks.
- Contributed to a clean work environment by performing daily job site cleanup tasks, promoting overall safety standards.
- Enhanced project efficiency by assisting in the setup and dismantling of concrete forms and frameworks.
- Routinely lifted and moved items weighing up to 100 Kilograms
- Trained new laborers in crew processes and safety behaviors.
- Assisted in accurate measurements for concrete placement, guaranteeing precise dimensions and alignment.
- Ensured proper curing techniques were applied to optimize concrete strength and durability over time.
- Assisted crew members with positioning trucks and moved discharge chute to guide concrete into forms.
- Operated diverse manual and power tools to cut and shape concrete to required specifications.
- Interpreted blueprints and diagrams to determine project dimensions and requirements.
- Preserved the structural integrity of concrete by applying appropriate sealing or waterproofing treatments after curing.
- Prevented job site accidents by adhering to established safety protocols during all phases of construction operations.
- Facilitated smooth transportation of ready-mix concrete from delivery trucks to designated areas using wheelbarrows or motorized buggies when necessary.
Hospitality Worker
Caboolture RSL
03.2013 - 10.2014
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
- Coordinated events and functions, tailoring services to meet diverse client needs.
- Participated in community events to promote establishment, broadening customer base.
- Maintained pristine cleanliness in rooms and common areas, contributing to positive guest reviews.
Education
High School Diploma -
Tullawong State HIgh School
Caboolture, QLD10-2014
Skills
- Concrete finishing
- Slab pouring
- Leveling and grading
- Edging and grooving
- Foundation construction
- Heavy equipment operation
- Personal protective equipment
- Physical strength
- Hand and power tool operation
- Problem-solving
- Teamwork and collaboration
- Attention to detail
Accomplishments
- Supervised team of 5 volunteers within a cafe
- lead leaders of 30 adults at Christian High School Camp
- teachable and listen well to instructions from Supervisors within concreting
Certification
- Certificate 3 Hospitality Caboolture RSL 2013-2014
- Certificate 2 Business Tullawong State High School 2013-2014
- Certificate 2 visual art Tullawong State High School 2013- 2014
- Effective Christian Living and leadership year 1 2020
- Effective Christian Living and Leadership year 2 2021
Languages
English
Full Professional
Timeline
Concrete Laborer
All Weather Trading
11.2014 - 11.2024
Hospitality Worker
Caboolture RSL
03.2013 - 10.2014
High School Diploma -
Tullawong State HIgh School
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