Michael Martin
Euroa,VIC
Summary
Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Services Officer
V/line Corporation
Melbourne, Victoria
01.2024 - Current
- Ensure safety on and around the station, for customers, colleagues.
- Providing information and assistance to passengers about timetables, ticketing, and journey planning.
- Reporting incidents or safety hazards, and helping with emergency response when needed.
- Complete Myki and V/Net ticket sales and seat reservations
- Communicate accurate and timely information on services and facilities at the station, including PIDS and remote PA
systems at unmanned locations if relevant - Assist management with rostering & replacement staff when required
Leading Station Assistant
Metro Trains Melbourne
Melbourne, VIC
10.2022 - 12.2023
- Assist metropolitan and regional customers with their daily travel enquiries, train timetables, ticketing and local travel tips.
- Helping and educating customers on how to successfully TOP UP their MYKI's and general tips on operation of MYKI Top Up machines (CVM'S).
- Providing general travel information on train arrivals and departures.
- Data entry of Lost Property items.
- Making platform announcements on platforms during service disruptions (Occupations).
- Maintained a safe environment for passengers by monitoring activity and responding to issues as needed.
- De-training passengers
Shift Manager
McDonalds
Euroa, VIC
04.2016 - 10.2022
- Directed employees through daily routines
- Handled any customer complaints, questions and inquiries
- Managed cash positions and made bank deposits
- Positioned skilled staff in key areas throughout shift to optimize department productivity
- Trained new employees on McDonald's policies, procedures, techniques and customer service standards
- Cross-trained in every store role to maximize operational knowledge.
Education
Certificate III in Rail Customer Service -
V/line Corporation
04-2024
Certificate 3 in Rail Customer Service -
Metro Academy
Melbourne, VIC2023
Victorian Certificate of Education -
Euroa Secondary College
Euroa01-2019
Certificate 2 in Retail Services -
McDonald’s Australia Limited
Euroa, VIC2018
Skills
- Training and mentoring
- Team development
- Reliable and trustworthy
- Friendly and hardworking
- Effective communication
- Problem-Solving
- Strong focus on safety culture
- Customer service
REFERENCES
Alex Butteriss - Customer Services Manager, V/Line Corporation
M0475332003
Alex.Butteriss@vline.com.au
Khondoker Hossain, Station master, Metro Trains Melbourne
khondoker.hossain@metrotrains.com.au
M 0447 827 924
Mughees Butt, Product Quality Manager, Euroa, McDonald's
M0417 383 530
Mughees.riaz@yahoo.co
Timeline
Services Officer
V/line Corporation
01.2024 - Current
Leading Station Assistant
Metro Trains Melbourne
10.2022 - 12.2023
Shift Manager
McDonalds
04.2016 - 10.2022
Certificate 3 in Rail Customer Service -
Metro Academy
Certificate 2 in Retail Services -
McDonald’s Australia Limited
Certificate III in Rail Customer Service -
V/line Corporation
Victorian Certificate of Education -
Euroa Secondary College