Summary
Overview
Work History
Education
Skills
Comprehensiveindustry
Industrytimeline
Informationsystemsused
Timeline
Generic

MICHAEL MARTINEZ

Epping,VIC

Summary

Experienced in pharmaceuticals, hospital supplies, and medical equipment. Successfully transitioned to logistics with responsibilities in shipping and import/export freight forwarding. Expanded expertise to include consumer goods, specifically FMCG and merchandising. Acquired valuable skills in automotive, finance, insurance, security, travel & tourism, and education sectors through work with a Registered Training Organisation. Recently focused on honing abilities in business process outsourcing services, provisioning, and media advertising. Consistently cultivated strong client relationships and delivered successful outcomes across a diverse range of industries.

Overview

39
39
years of professional experience

Work History

Australia Post Business Specialist

Telco Services Australia Group / Trimatic Management Services Pty Ltd
05.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.

Marketing & Communication

ALACC Health College
09.2023 - 04.2024
  • Collaborated with cross-functional teams to deliver cohesive marketing and communication materials.
  • Collaborated with cross-functional teams to create cohesive marketing and communication materials for product launches.
  • Collaborated with leadership to identify marketing and communication needs for team and stakeholders.
  • Increased employee participation in wellness programs through effective marketing and communication strategies.
  • Developed compelling marketing materials for donor communications, effectively conveying the organization''s mission and impact on the community.
  • Utilized CRM software to manage customer data efficiently, allowing for personalized communication and targeted promotions.

Sales Consultant and Customer Care

Northern Honda JMG
10.2022 - 08.2023
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Skillfully managed complex deals by effectively coordinating with internal teams, such as finance and legal departments, to ensure timely completion.

Sales Consultant and Customer Care

Werribee Honda W&WAG
06.2022 - 10.2022
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Responded to telephone and in-person requests for information.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
  • Implemented up-selling strategies, encompassing recommendations of accessories and complementary purchases.
  • Increased overall revenue by 70% from direct and phone sales through effective salesmanship and great negotiation skills.

Honda Ambassador (RL)

Honda New Zealand
11.2019 - 05.2022
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Greeted customers and clients to create welcoming atmosphere.
  • Assisted team with operational policies and procedures to drive services.
  • Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.

Sales Consultant (JA)

Honda New Zealand
11.2018 - 11.2019
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

Service Advisor (RL)

Honda New Zealand
04.2018 - 10.2018
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

Sales Consultant (RL)

Honda New Zealand
11.2016 - 04.2018
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

Chorus New Zealand

Teletech New Zealand
02.2016 - 10.2016
  • Showcased versatility by adapting to various genres and styles within different productions, increasing repertoire range.
  • Utilized effective vocal techniques for optimal projection while maintaining vocal health throughout demanding show schedules.
  • Maintained focus amidst distractions such as technical difficulties or unexpected events during live performances.
  • Supported the promotion of productions through interviews and public appearances, representing the company professionally.

Fairfax Media Australia

Teletech New Zealand
09.2015 - 01.2016
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Spark Telecom

Teletech New Zealand
07.2015 - 09.2015
  • Increased team efficiency through knowledge sharing, providing training sessions on Apache Spark best practices to junior developers.
  • Boosted query response times by leveraging broadcast variables for efficient data sharing across executor nodes in a distributed environment.
  • Implemented security measures including authentication, authorization, encryption, and auditing within the context of Apache Spark environments.
  • Deployed monitored, and maintained production-ready Spark applications on cloud platforms such as AWS EMR or Azure HDInsight for greater scalability.

Correction Security Officer

MECF Ministry of Justice
02.2012 - 05.2015
  • Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety the top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergencies to reduce the opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicles, on bicycle, and on foot.

Business Development Manager

La Mole Travel & Tours
02.2009 - 06.2011
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decision-makers.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
  • Generated new business with marketing initiatives and strategic plans.

Business Development Manager

Kiwi Performance Garage
12.2008 - 01.2009
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decision-makers.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Generated new business with marketing initiatives and strategic plans.
  • Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.

Sales Consultant and Customer Service

Toyota NZ Giltrap
10.2008 - 12.2008
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

General Sales Manager

Toyota Motors Philippines
05.1997 - 03.2008
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Sales and Marketing Management

Toyota Motors Philippines
03.1994 - 03.2008
  • Analyzed sales and marketing data for improved strategies.
  • Conducted market research to identify new business opportunities and stay ahead of industry trends.
  • Improved brand visibility with well-executed promotional campaigns and engaging social media content.
  • Developed sales strategy based on research of consumer buying trends and market conditions.

Sales Manager

Toyota Motors Philippines
01.1995 - 04.1997
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent follow-ups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Sales Operation

Toyota Motors Philippines
03.1994 - 12.1994
  • Championed change initiatives within the organization aimed at driving efficiency improvements in the overall sales operation infrastructure.
  • Facilitated productive collaborations between finance, operations, sales, and IT departments for seamless execution of company-wide projects.
  • Participated in weekly meetings with store management to discuss sales trends, upcoming promotions, and operational improvements.
  • Streamlined operational workflows across departments for improved efficiency in sales processes from lead generation to closing deals.
  • Collaborated with other department managers to optimize overall store operations and drive sales growth.

Business Development Manager

Metro Drug Distributor
10.1992 - 01.1994
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Represented company and promoted products at conferences and industry events.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.

Quality Assurance Officer

Bayer Pharma. Australia
09.1989 - 02.1992
  • Improved manufacturing processes by identifying areas of inefficiency and recommending corrective actions.
  • Developed training programs for employees to enhance their understanding of quality assurance principles and practices.
  • Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
  • Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
  • Maintained a high level of expertise in quality assurance processes through ongoing professional development and staying abreast of industry trends, ensuring the organization''s continued competitive edge in the marketplace.

Business Development Manager

American Presidents Lines
02.1987 - 11.1988
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decision-makers.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
  • Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.
  • Managed accounts to retain existing relationships and grow share of business.

Medical Territory Manager

Baxter Pharmaceutical
03.1986 - 01.1988
  • Managed over 100 accounts within provincial territory.
  • Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
  • Cultivated relationships with key accounts in the territory and provided support to drive customer satisfaction.
  • Established successful account relationships by building rapport and maintaining consistent communication.

Education

Certificate in Accounting Administration -

Gilligan Business School
01.2009

BACHELOR OF SCIENCE IN BIOLOGY -

Silliman University
01.2006

Skills

  • Business Acumen
  • Sales management
  • Researching abilities
  • Planning and execution
  • Operations Management
  • Customer Service Management
  • Thrives in a diverse environment and appreciates the value different perspectives bring to a team
  • Adaptable and comfortable working independently or collaboratively on projects
  • Trustworthy to work autonomously and consistently deliver high-quality results
  • Passionate about providing exceptional Client Engagement, customer care and building strong, lasting relationships
  • Excellent communicator with strong written and verbal skills, and proficiency in analytical thinking

Comprehensiveindustry

  • Healthcare: Pharmaceuticals, Hospital supplies, Medical equipment
  • Logistics & Supply Chain: Operations, Air & Sea Freight (Import/Export)
  • Consumer Goods: Food Manufacturing (FMCG), Merchandising
  • Business Services: Business Process Outsourcing (BPO), Media Advertising
  • Other: Automotive, Finance, Insurance, Security, Education Provider, Travel & Tourism

Industrytimeline

  • Australia Post Business Specialist, 05/2024 - Present, Telco Services Australia Group / Trimatic Management Services Pty Ltd
  • Marketing & Communication, 09/2023 - 04/2024, ALACC Health College
  • Sales Consultant and Customer Care, 10/2022 - 08/2023, Northern Honda JMG
  • Sales Consultant and Customer Care, 06/2022 - 10/2022, Werribee Honda W&WAG
  • Sales Consultant and Customer Care, 11/2016 - 05/2022, Honda New Zealand
  • Honda Ambassador (RL), 11/2019 - 05/2022, Honda New Zealand
  • Sales Consultant (JA), 11/2018 - 11/2019, Honda New Zealand
  • Service Advisor (RL), 04/2018 - 10/2018, Honda New Zealand
  • Sales Consultant (RL), 11/2016 - 04/2018, Honda New Zealand
  • Sales Consultant and Customer Care, 07/2015 - 10/2016, Teletech New Zealand
  • Chorus New Zealand, 02/2016 - 10/2016, Teletech New Zealand
  • Fairfax Media Australia, 09/2015 - 01/2016, Teletech New Zealand
  • Spark Telecom, 07/2015 - 09/2015, Teletech New Zealand
  • Correction Security Officer, 02/2012 - 05/2015, MECF Ministry of Justice
  • Business Development Manager, 02/2009 - 06/2011, La Mole Travel & Tours
  • Business Development Manager, 12/2008 - 01/2009, Kiwi Performance Garage
  • Sales Consultant and Customer Service, 10/2008 - 12/2008, Toyota NZ Giltrap
  • Sales and Marketing Management, 03/1994 - 03/2008, Toyota Motors Philippines
  • General Sales Manager, 05/1997 - 03/2008, Toyota Motors Philippines
  • Sales Manager, 01/1995 - 04/1997, Toyota Motors Philippines
  • Sales Operation, 03/1994 - 12/1994, Toyota Motors Philippines
  • Medical Territory Manager, 03/1986 - 01/1988, Baxter Pharmaceutical
  • Business Development Manager, 10/1992 - 01/1994, Metro Drug Distributor
  • Quality Assurance Officer, 09/1989 - 02/1992, Bayer Pharma. Australia
  • Business Development Manager, 02/1987 - 11/1988, American Presidents Lines
  • Medical Territory Manager, 03/1986 - 01/1987, Baxter Pharmaceutical

Informationsystemsused

  • Customer Relationship Management (CRM): Utilized CRM software to manage customer interactions and sales pipelines.
  • Inventory Management Systems: Proficient in HIS, MYOB, and other inventory management systems.
  • Content Management Systems (CMS): Experienced with CMS for website content management.
  • Salesforce: Adept at using Salesforce for sales automation and data analysis.
  • Enterprise Resource Planning (ERP): Familiarity with ERP systems like IOMS & BMI.
  • Citrix: Experienced in using Citrix for remote desktop access.
  • Operating Systems: Proficient in DOS and modern operating systems.
  • Google Suite & Microsoft Office: Skilled in Google Suite and Microsoft Office applications.

Timeline

Australia Post Business Specialist

Telco Services Australia Group / Trimatic Management Services Pty Ltd
05.2024 - Current

Marketing & Communication

ALACC Health College
09.2023 - 04.2024

Sales Consultant and Customer Care

Northern Honda JMG
10.2022 - 08.2023

Sales Consultant and Customer Care

Werribee Honda W&WAG
06.2022 - 10.2022

Honda Ambassador (RL)

Honda New Zealand
11.2019 - 05.2022

Sales Consultant (JA)

Honda New Zealand
11.2018 - 11.2019

Service Advisor (RL)

Honda New Zealand
04.2018 - 10.2018

Sales Consultant (RL)

Honda New Zealand
11.2016 - 04.2018

Chorus New Zealand

Teletech New Zealand
02.2016 - 10.2016

Fairfax Media Australia

Teletech New Zealand
09.2015 - 01.2016

Spark Telecom

Teletech New Zealand
07.2015 - 09.2015

Correction Security Officer

MECF Ministry of Justice
02.2012 - 05.2015

Business Development Manager

La Mole Travel & Tours
02.2009 - 06.2011

Business Development Manager

Kiwi Performance Garage
12.2008 - 01.2009

Sales Consultant and Customer Service

Toyota NZ Giltrap
10.2008 - 12.2008

General Sales Manager

Toyota Motors Philippines
05.1997 - 03.2008

Sales Manager

Toyota Motors Philippines
01.1995 - 04.1997

Sales and Marketing Management

Toyota Motors Philippines
03.1994 - 03.2008

Sales Operation

Toyota Motors Philippines
03.1994 - 12.1994

Business Development Manager

Metro Drug Distributor
10.1992 - 01.1994

Quality Assurance Officer

Bayer Pharma. Australia
09.1989 - 02.1992

Business Development Manager

American Presidents Lines
02.1987 - 11.1988

Medical Territory Manager

Baxter Pharmaceutical
03.1986 - 01.1988

Certificate in Accounting Administration -

Gilligan Business School

BACHELOR OF SCIENCE IN BIOLOGY -

Silliman University

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