Michael Mateo
Marsden Park,NSW
Summary
Dynamic and detail-oriented professional with extensive experience in administrative support, logistics, and customer service. Proven track record in managing documentation, coordinating daily operations, and delivering exceptional client support while maintaining a strong focus on accuracy and service excellence. Background includes hands-on customer service roles in high-pressure environments at Royal Prince Alfred Hospital and Prince of Wales Hospital, enhancing communication and problem-solving skills. Currently pursuing a Diploma of Business, providing a solid foundation in relational administration and business practices, complemented by a reputation for reliability, adaptability, and effective collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Warehouse Assistant
Landmark Global (FDM Logistics) for Paula's Choice/Stampin Up/Transport Sorting
03.2024 - 01.2025
- Ensured inventory accuracy through regular audits, minimising discrepancies and maintaining compliance
- Trained and supported new hires on safety and process, fostering a responsible and collaborative service delivery
- Conducted quality checks and accurate packing of orders, reducing errors and returns while enhancing customer satisfaction
- Coordinated stock restocking to prevent shortages, ensuring consistency availability for clients
- Accurately recorded stocktake take results into spreadsheets and databases, showcases strong data management and attention to detail
- Managed time effectively to meet daily deadlines and workflow targets in a fast paced environment
- Entered and validated product information using barcode scanning and inventory software, applying accuracy and diligence comparable to transaction handing in banking
- Consistently achieved daily KPI by balancing operational efficiency with accuracy and service quality
- Responsibilities and Achievements
Warehouse Assistant for Containers and Returns
Asics Outlet
01.2024 - 01.2025
- Analysed order patterns to optimise picking and packing processes, achieving a 99% fulfilment accuracy by reflecting precision and attention to detail
- Supported customers by processing return quickly and professionally, ensuring satisfaction and maintain brand trust
- Assisted in training and mentor new staff, developing leadership and interpersonal skills transferable to client facing roles
- Coordinated with the shelf replenishment strategy based on demand trends, ensuring availability of high demand items and improving customer experience
- Maintained inventory accuracy by verify product SKUs, demonstrating the same diligence required for financial transactions
- Communicated with a team member and supervisors to resolve issues promptly, mirroring the problem solving and service orientation of a banking consultant
- Balanced operational efficiency with customer service, consistently meeting KPIs while delivering a positive experience for both internal teams and external customers
- Coordinated the loading, unloading, and storage of shipping containers to ensure efficient warehouse operations and timely order fulfilment
- Responsibilities and Achievements
Store worker
DHL
07.2023 - 12.2023
- Fostered teamwork by coordinating daily briefing, leading to marked gains in productivity and morale within the warehouse
- Accurately picked order with meticulous attention to detail
- Collaboratives exceed team KPI’s by teamwork and communications
- Maintained cleanliness in compliance with WHS practices including ensuring proper management of chemical spills
- Arranged medication according to specific orders
- Ensuring correct through mathematical calculations
- Conducted precise stocktake to ensure accurate inventory counts
- Responsibilities and Achievements
Lifeguard and Slide Attendant
Raging waters
10.2019 - 03.2021
- Provided frontline customer service by greeting patrons, answering enquiries, and assisting with directions and facility information
- Resolved customer complaints and concerns calmly, offering clear solutions to ensure a positive guest experience
- Monitored swimmers and slide areas with vigilance, preventing accidents and ensuring patron safety.
- Responded to emergencies with professionalism, delivering first aid and CPR when required
- Educated guests on safety rules using clear, empathetic communication to encourage compliance and positive
- Represented the park as a first point of contact, building rapport with diverse groups and fostering a welcoming environment
- Conducted routine safety inspections of equipment and facilities, ensuring customers confidence and trust in service standards.
- Responsibilities and Achievements
Education
Diploma - Business
TAFE Digital
09-2025
St Andrews College
01.2018
Skills
- Client Relationship Management: Skilled at building and maintaining strong client relationships through attentive service and proactive support
- Financial Accuracy & Attention to Detail: Experienced in handling data, reports, and processes with precision to ensure compliance and reduce errors
- Problem-Solving & Analytical Thinking: Able to assess complex situations and provide effective, practical solutions for clients and operational challenges
- Team Collaboration & Stakeholder Engagement: Works effectively with colleagues and stakeholders to achieve business objectives and improve client outcomes
- Professional Communication & Interpersonal Skills: Strong verbal and written communication, capable of explaining complex financial concepts clearly
- Time Management & Reliability: Efficiently manages multiple priorities and consistently meets deadlines in fast-paced environments
- Adaptability & Learning Agility: Quickly adapts to new processes, technologies, and regulatory changes
- Customer service and communication skills
- Friendly, positive attitude
Certification
- 2025-Customer Service Fundamentals Knowledge Accelerators Certificate
- 2025-Fundamentals of Business Management Board Infinity Certificate
- 2025-Credit Risk Modelling and its Application In Banks EBUCBA
- 2025- current CVS Health Call centre customer service
AVAILABILITY
Full time weekdays and flexible weekends
Certificates
2025-Fundamentals of Business Management Board Infinity Certificate
2025-Credit Risk Modelling and its Application In Banks EBUCBA
2025-Customer Service Fundamentals Knowledge Accelerators Certificate
2025- Currently completing CVS Health Call centre customer service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Warehouse Assistant
Landmark Global (FDM Logistics) for Paula's Choice/Stampin Up/Transport Sorting
03.2024 - 01.2025
Warehouse Assistant for Containers and Returns
Asics Outlet
01.2024 - 01.2025
Store worker
DHL
07.2023 - 12.2023
Lifeguard and Slide Attendant
Raging waters
10.2019 - 03.2021
Diploma - Business
TAFE Digital
St Andrews College
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