Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michael Maxa

Sydney

Summary

Facilities professional skilled in managing comprehensive maintenance programs, coordinating repairs, and ensuring compliance with safety regulations. Known for a strong focus on team collaboration and achieving results while adapting to changing needs. Trusted for reliability and effective communication with diverse teams and vendors. Highly adaptable and quick to learn new skills and processes, with a proven ability to seamlessly integrate new technologies and methods to enhance operational efficiency.

Overview

10
10
years of professional experience

Work History

Facilities Coordinator

Cushman & Wakefield
10.2024 - Current
  • Communicated with clients, contractors, and facility teams regarding upcoming repairs and projects.
  • Reviewed contractor quotes to assess the fairness and equity of costs and timelines, ensuring alignment with project requirements and budget constraints.
  • Cultivated and maintained strong, collaborative relationships with contractors and clients, fostering open communication and ensuring project success.
  • Conducted regular audits of maintenance activities to maintain high standards of quality and safety.
  • Excelled in independently learning and troubleshooting processes, enabling swift resolution of challenges and maintaining project momentum.
  • Reviewed and endorsed claims for proactive and reactive work orders, ensuring compliance with internal guidelines and standards.
  • Demonstrated a strong ability to quickly grasp and adapt to new processes and systems, ensuring seamless integration and minimal disruption to ongoing operations.


Customer Experience Consultant

Cushman & Wakefield
08.2023 - Current
  • Managed high call and email volumes while providing exceptional customer support and maintaining professional composure.
  • Scheduled maintenance, repair and installation activities.
  • Developed strong professional relationships with staff at all levels throughout the organisation in order to promote teamwork and collaboration.
  • Trained new hires as they navigated our systems and protocols, fostering teamwork within the call centre.
  • Fostered strong relationships with external partners like vendors and contractors, paving the way for successful collaborations.

Crew Member

McDonald's
09.2019 - 04.2020
  • Provided excellent customer service to over 200 customers per day by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and kitchen.
  • Worked well with teammates and accepted coaching from management team.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Managed opening and closing shift kitchen tasks.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Prepared food items such as meats, poultry and fish for frying purposes.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.

Christmas Casual

T2 Tea
11.2017 - 02.2018
  • Communicated with customers to accommodate different preferences and lifestyles.
  • Offered customers tea upon their arrival to promote new teas.
  • Greeted, welcomed and offered immediate assistance to store customers.
  • Maintained knowledge of current sales and promotions.
  • Provided knowledge of products, including herbal tea, for customers need.
  • Took cash or processed credit cards for payment of tea and teaware sold.
  • Maintained OH&S standards when cleaning, using ladders to get teaware down from high shelves.
  • Boosted sales through product promotion and direct customer engagement
  • Helped customers complete purchases, locate items, and join reward programs

Crew Member

McDonalds
11.2014 - 01.2016
  • Provided excellent customer service to over 200 customers per day by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and kitchen.
  • Worked well with teammates and accepted coaching from management team.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Managed opening and closing shift kitchen tasks.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Prepared food items such as meats, poultry and fish for frying purposes.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.

Volunteer

Unting Church Op Shop
06.2017 - 12.2017
  • Greeted customers and helped with product questions, selections and purchases.
  • Balanced and organized cash register by handling cash and counting change.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Logged reports, expenses, receipts and sales documents.
  • Sorted donations and inspected them to ensure they were suitable to be sold.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Maintained clean sales floor and straightened and faced merchandise.

Education

Diploma - Beauty Therapy

The Academy of Hairdressing
Melbourne, VIC

Diploma - Library And Information Services

TAFE NSW
Ultimo, NSW
10.2025

Skills

  • HTML and MS Office
  • Cost-Benefit Analysis
  • Work Order Management Systems (WOMS)
  • Vendor coordination
  • Maintenance Management and Scheduling
  • Customer Service and Sales skills
  • Problem-solving and Critical Thinking
  • Adaptable and Flexible
  • Telephone Etiquette
  • Written and Oral Communications
  • Teamwork and Collaboration
  • Detail-oriented and thorough

References

  • Namalie Ipalawatta - FM Facilities Management, Cushman & Wakefield. Contact Ph: 0437959142
  • Tracy Moore - Manager, Hastings McDonald's and Somerville McDonald's. Contact Ph: 0407824137


Timeline

Facilities Coordinator

Cushman & Wakefield
10.2024 - Current

Customer Experience Consultant

Cushman & Wakefield
08.2023 - Current

Crew Member

McDonald's
09.2019 - 04.2020

Christmas Casual

T2 Tea
11.2017 - 02.2018

Volunteer

Unting Church Op Shop
06.2017 - 12.2017

Crew Member

McDonalds
11.2014 - 01.2016

Diploma - Beauty Therapy

The Academy of Hairdressing

Diploma - Library And Information Services

TAFE NSW

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Michael Maxa