Summary
Overview
Work History
Education
Skills
Statement Of Competencies
Timeline
Generic
Michael Millar

Michael Millar

Moonee Ponds,Australia

Summary

I am a international logistics and supply chain expert with a focus on key account and commercial management. A career that is built with roles at DB Schenker, Dependable Global Express Inc, Embelton, Hellmann Worldwide Logistics, Seaway, and Kuehne + Nagel. I excel in contract negotiation, project management, and customer relationship building. Specializing in international freight and logistics solutions, I identify growth opportunities and connections in the industry. With a commitment to excellence, global reach, and innovative supply chain solutions ensures top-notch service.

Overview

16
16
years of professional experience

Work History

Key Account & Contract Manager

DB Schenker
02.2021 - Current
  • Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
  • Mitigated business risks by analyzing contracts' potential impacts and avoiding unfavourable terms and liabilities.
  • Managed, supervised and controlled execution of multiple logistics contracts of approximately A$20m.
  • Interpreted contact terms and coordinated solutions to resolve disputes between clients and service providers.
  • Monitored contracts' performance to detect non-compliance with terms and deficient returns and organise proactive resolutions.
  • Analysed new laws and regulations to identify required changes and proactively adjust systems.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

National Supply Chain Manager

Embelton
01.2017 - 11.2020
  • Oversaw demand planning, purchasing, and logistics on a national level.
  • Collaborated with commercial and operational teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for retail and commercial business units.
  • Implemented inventory-management strategies to maximize availability and decrease commercial liabilities such as Liquidated Damages.
  • Streamlined shipping and receiving operations to reduce costs and improve customer satisfaction.
  • Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimise inventory.
  • Built exceptional rapport with suppliers and transportation companies to create seamless operations.
  • Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
  • Consolidated supplier base while maintaining redundant sources of supply to reduce transit expenses and improve timely delivery.
  • Forecasted and managed annual operating budget and stock holding requirements for every location.
  • Reduced inventory levels and improved supply chain visibility using strategic initiatives.
  • Organized and maintained correct inventory levels to drive highest turns possible on inventory.
  • Coordinated supply orders to meet consumer demand and minimize costs of storing and transporting goods.

Business Development Manager

DGX Australia (Dependable Global Express Inc)
01.2016 - 01.2017
  • Generated new business with marketing initiatives and strategic plans.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Compiled product and customer data to generate informed profit projections.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Managed revenue models, process flows, operations support and customer engagement strategies.

Customer Service Representative

Hellmann Worldwide Logistics Australia
01.2015 - 01.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special customer requirements to maximise efficency.
  • Provided primary customer support to internal and external customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Sought ways to improve processes and services provided.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Project Operations and Sales

Seaway Logistics
01.2011 - 01.2015
  • Servicing customers’ expectations with the highest quality
  • Creating supply chain solutions for customers, for FCL, LCL and Airfreight cargo
  • This also includes Out of Gauge (OOG) or rolling cargo
  • The types of cargo ranged from small packages to container loads of general cargo such as computers or clothing, right up to 210T power transformers used to power small villages in Pacific countries, to new cars and trucks and earthmoving equipment used in open cut mines on WA and Queensland
  • Managing Project Cargo both Static and Rolling cargo
  • This included on-site visits to make movement plans, supervising cargo being loaded into containers or trucks at customers’ premises, booking road permits for OOG or Heavy cargo to comply with Mass Management laws, booking cargo on vessels or charting ships, and liaising with overseas partners to seamlessly get shipments completed for customers
  • Customer Quotations for all types of cargo, anything from airfreight packages right up to 210T power transformers and earthmoving equipment
  • Updating and maintaining rates and databases.

Airfreight and Seafreight Operations

Kuehne + Nagel
01.2008 - 01.2011
  • Servicing customers’ expectations with the highest quality
  • Reporting to the Airfreight Manager as well as the Customs Manager
  • Managing shipments, arranging Customer Quotations and shipments
  • Arranging deliveries for clients of containers/loose freight (cartage)
  • Updating and maintaining rates and databases
  • Liaising and complying with Australian Customs/Australian Quarantine (AQIS) decisions and legislation
  • Liaising with overseas offices and external parties to complete jobs
  • Purchase Order Management for clients.

Education

Certificate III - Transport And Logistics Management

My Freight Career
Melbourne, VIC
2009

Skills

  • Process Management
  • Conflict Resolution
  • Process Improvement
  • Problem Solving
  • Decision Making
  • Change Management
  • Analytical Thinking
  • Market Research
  • Contract Drafting
  • Project Management
  • Risk Assessment
  • Dispute Resolution

Statement Of Competencies

Experienced supply chain and international logistics leader with a demonstrated history of working in construction materials sourcing, as well international freight forwarding and logistics. Skilled in leadership, management, logistics, shipping, freight forwarding and supply chain, as well as international product sourcing and supply price negotiations and contracts. Strong conceptual ability and team leadership professional with laser eye focus on best supply chain practices and maximising organisational profitability.

Timeline

Key Account & Contract Manager

DB Schenker
02.2021 - Current

National Supply Chain Manager

Embelton
01.2017 - 11.2020

Business Development Manager

DGX Australia (Dependable Global Express Inc)
01.2016 - 01.2017

Customer Service Representative

Hellmann Worldwide Logistics Australia
01.2015 - 01.2016

Project Operations and Sales

Seaway Logistics
01.2011 - 01.2015

Airfreight and Seafreight Operations

Kuehne + Nagel
01.2008 - 01.2011

Certificate III - Transport And Logistics Management

My Freight Career
Michael Millar