Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Michael Miller

Michael Miller

Hamilton Hill,WA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

21
21
years of professional experience

Work History

Ride Operator

Airborn Amusements
09.2017 - 02.2023
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
  • Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
  • Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment.
  • Constructed displays and easy-to-read signage to help guests navigate attractions area.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Delivered information and details of interest about facility to visitors.
  • Issued tickets to customers and collected payment and fees for desired services.
  • Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.

Housekeeper

CROWN
03.2022 - 01.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted picture frames and wall hangings with cloth.
  • Verified cleanliness and organization of storage areas and carts.
  • Adhered to professional house cleaning checklist.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Responded to requests from patrons for linens and toiletries.
  • Kept building entryway glass clean and polished for professional presentation.
  • Documented and reported necessary facility and building repairs observed.
  • Worked on cleaning team to service hotels, offices and other commercial buildings.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Restocked linen and cycled towels and sheets in full-service hotel-based spa.
  • Maintained facility floral arrangements in lobbies and public areas by watering and replacing past-prime flowers.
  • Attended to locker area by laundering dirty towels and clearing away stray slippers.

Childcare Educator (student)

Teddy Bears Corner & After Hours Venues
09.2016 - 12.2016
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Served customers and followed outlined steps of service.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved problems, improved operations and provided exceptional service.
  • Improved operations through consistent hard work and dedication.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Participated in team-building activities to enhance working relationships.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Used coordination and planning skills to achieve results according to schedule.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Promoter

Penny Miller
09.2015 - 12.2015
  • Provided product samples, coupons and informational brochures to persuade people to buy products.
  • Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
  • Motivated team members to meet and exceed sales targets.
  • Demonstrated and explained Product to over Number customers daily to persuade customers to purchase product.
  • Demonstrated Product or Service to average of Number people per day.
  • Identified interested and qualified customers to provide potential customers with additional information regarding product.
  • Researched and identified new business opportunities.
  • Utilized social media, email and web to engage target audience and promote Product or service.
  • Developed door-to-door distribution campaign, strengthening relationships with distribution dealers and increasing brand awareness Number%.
  • Addressed prospects' concerns and utilized persuasive techniques to turn guests into paying, satisfied customers.

Aquatics Supervisor/Manager

Adventure World
06.2007 - 05.2015
  • Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services.
  • Supervised aquatic staff and administered performance evaluations to communicate expectations .
  • Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
  • Monitored pH, chlorine, alkalinity and water hardness and took steps to maintain pool at optimal levels.
  • Collaborated with cross-functional staff to enrich aquatic programs by coordinating schedule with general program operations.
  • Tracked, organized and cleaned pool equipment and restocked or replaced inventory to keep pool in good working condition.
  • Empowered workers to independently handle common issues and maintain strict safety standards.
  • Enhanced customer service based on feedback from guests.
  • Trained workers in service policies, safety requirements and specifics of activities.
  • Assigned schedules and specific tasks to workers for optimal coverage.
  • Boosted loyalty and retained customers by resolving diverse concerns with service or operations.
  • Coordinated supply orders, storage and distribution for program.
  • Prepared for special groups and VIP customers by implementing personalized plans with staff.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.

Pastrycook

Cookie Barrel
02.2004 - 08.2007
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Served customers and followed outlined steps of service.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved problems, improved operations and provided exceptional service.
  • Improved operations through consistent hard work and dedication.
  • Participated in team-building activities to enhance working relationships.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Used coordination and planning skills to achieve results according to schedule.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Pastrycook Apprentice

Culleys Tearooms
01.2001 - 08.2003
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Served customers and followed outlined steps of service.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved problems, improved operations and provided exceptional service.
  • Improved operations through consistent hard work and dedication.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Participated in team-building activities to enhance working relationships.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Used coordination and planning skills to achieve results according to schedule.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Promoter

Tidyup Gardenbags
04.1999 - 09.1999
  • Provided product samples, coupons and informational brochures to persuade people to buy products.
  • Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
  • Motivated team members to meet and exceed sales targets.
  • Demonstrated and explained Product to over Number customers daily to persuade customers to purchase product.
  • Identified interested and qualified customers to provide potential customers with additional information regarding product.
  • Developed door-to-door distribution campaign, strengthening relationships with distribution dealers and increasing brand awareness Number%.
  • Addressed prospects' concerns and utilized persuasive techniques to turn guests into paying, satisfied customers.

Education

Certificate III - Pastry Cakes And Retail

S.E.M.C. of Tafe
Bentley, WA

Early Childhood Education

Ashley Institute
10.2016

Certificate II - Aquatic Operations

Royal Life Saving Society
Challenge Stadium
09.2008

Graduate Certificate - Hospitality And Tourism

Hamilton Senior High School
Hamilton Hill, WA
1999

Skills

  • Corrective Actions
  • Equipment Maintenance
  • MS Outlook
  • Operational Procedures
  • Ticket Taking
  • Liabilities Mitigation
  • Ride Operation
  • Safety Procedures
  • Issue Resolution
  • Safety Rules Enforcement
  • Equipment Inspection
  • Customer Service
  • Event Promotion
  • Policy Compliance
  • Hazardous Materials
  • Patron Satisfaction
  • Emergency Situations
  • Safety Monitoring
  • Managing Risk
  • Cash Handling
  • Safety Guidelines
  • Ride Control Operation

Timeline

Housekeeper

CROWN
03.2022 - 01.2023

Ride Operator

Airborn Amusements
09.2017 - 02.2023

Childcare Educator (student)

Teddy Bears Corner & After Hours Venues
09.2016 - 12.2016

Promoter

Penny Miller
09.2015 - 12.2015

Aquatics Supervisor/Manager

Adventure World
06.2007 - 05.2015

Pastrycook

Cookie Barrel
02.2004 - 08.2007

Pastrycook Apprentice

Culleys Tearooms
01.2001 - 08.2003

Promoter

Tidyup Gardenbags
04.1999 - 09.1999

Certificate III - Pastry Cakes And Retail

S.E.M.C. of Tafe

Early Childhood Education

Ashley Institute

Certificate II - Aquatic Operations

Royal Life Saving Society

Graduate Certificate - Hospitality And Tourism

Hamilton Senior High School

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