Michael Morris
Bundaberg,Queensland
Summary
Dynamic business owner with a proven track record at Concept Smash Repairs, excelling in customer relations and attention to detail. Achieved high customer satisfaction through quality service and effective communication. Skilled in financial management and auto body repair, consistently delivering optimal solutions and fostering a collaborative environment.
Overview
41
41
years of professional experience
Work History
Business Owner
Concept Smash Repairs
01.2018 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
Motor Vehicle Assessor
Suncorp
03.1998 - 11.2016
- Documented condition and special features to provide accurate estimations.
- Contributed to the establishment of fair market values by analyzing a variety of factors including location, age, size, condition, zoning restrictions, and comparable sales data.
- Conducted field inspections to verify property characteristics, noting discrepancies between actual conditions and reported information for accurate assessments.
- Managed workload effectively by prioritizing tasks according to deadlines while maintaining attention to detail in all aspects of the assessment process.
- Provided guidance to junior staff members on best practices for data collection and analysis, fostering a supportive and collaborative work environment.
- Maintained up-to-date knowledge of industry best practices, attending professional conferences and participating in ongoing training opportunities.
- Completed appraisals on pre-set number of properties to meet weekly production goals.
- Produced reports with detailed valuations.
Panel Beater
Superfinish
03.1993 - 10.1998
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Inspected vehicles to identify and document repair needs.
- Maintained a safe working environment by adhering to safety protocols and ensuring proper use of equipment.
- Reassembled and replaced parts to complete body repairs.
- Improved overall customer satisfaction by providing high-quality auto body repairs and exceptional service.
Panel Beater
Metro Ford
01.1988 - 03.1993
Panel Beater
Fischle Smash Repairs
03.1984 - 03.1988
Education
Year 12 -
De La Salle College
Scarborough, QLDSkills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
Timeline
Business Owner
Concept Smash Repairs
01.2018 - Current
Motor Vehicle Assessor
Suncorp
03.1998 - 11.2016
Panel Beater
Superfinish
03.1993 - 10.1998
Panel Beater
Metro Ford
01.1988 - 03.1993
Panel Beater
Fischle Smash Repairs
03.1984 - 03.1988
Year 12 -
De La Salle College
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