Michael Munayer

• Facilitated customs clearance processes for international shipments.
• Assisted clients in obtaining necessary permits and licenses.
• Communicated with clients regarding customs requirements and procedures.
• Facilitated communication between company, customers and overseas partners to maintain efficient operations.
• Reviewed and prepared documentation for compliance with regulations.
• Requested and compiled necessary customs invoices, certificates of origin, and cargo-control documents.
• Ensured accuracy of documentation submitted to customs authorities to facilitate smooth clearance processes.
• Coordinated with government agencies to ensure timely approvals.
• Ensured accuracy of customs documentation to prevent delays in shipment and clearance processing.
• Ensured compliance with customs regulations and documentation requirements.
• Coordinated with freight forwarders and shipping lines for timely deliveries.
• Resolved customs disputes and inquiries from government authorities.
• Reviewed and processed import/export documentation for accuracy.
• Assisted clients with tariff classifications and duty assessments.
• Maintained up-to-date knowledge of changing trade regulations and policies.
• Compiled data related to the classification, valuation, and origin of imported goods.
• Provided guidance on tariff classifications, country of origin issues, duty rates, and other customs requirements.
• Identified shipments requiring special handling based on value, size, documentation and country of origin.
• Oversaw freight forwarding and brokerage department adherence with domestic and international laws and organizational procedures.
• Negotiated freight charges with carriers based on volume discounts available at time of shipment booking.
• Determined and track taxes and processed payments on behalf of client.
• Coordinated logistics for pickup and delivery of freight and shipping containers to customers.
• Tracked shipments and communicated with customers and carriers to confirm arrival time and release.
• Processed and completed invoicing processes for timely and accurate billing of imports.
• Calculated exchange rates to monitor proper conversion of items.
• Researched and interpreted rulings, compliance publications, guidelines and customs regulations.
• Monitored cargo movements through various modes of transportation.
• Informed customers of any changes or updates to Australian trade laws or regulations.
• Verified that all required documents are properly completed prior to submission for clearance purposes.
• Acted as a liaison between customers and ABF & Biosecurity personnel during import inspections.
• Reviewed documents and contracts to ensure compliance with customs regulations.
• Submitted documentation to Australian Border Force & Department Of Agriculture for import clearance.
• Maintained records of all imports activities according to company policies and procedures.
• Coordinated with foreign suppliers regarding shipment details and delivery times.
• Adhered to standard operating procedures for every customer's account and data to maintain consistent service levels.
• Prepared, checked, and filed documentation with department.
• Prepared and processed import and export documentation according to customs regulations, laws and procedures.
• Cleared goods through customs and biosecurity and delivery to client destinations.
• Calculated duty and tariff payments owed on each shipment based on legal requirements.

• Developed and implemented comprehensive strategies to improve operational processes and organisational efficiency.
• Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
• Directed strategic initiatives to enhance operational efficiency across international logistics.
• Implemented innovative technology solutions to optimise shipping and freight management systems.
• Collaborated with stakeholders to develop robust policies ensuring compliance and safety standards.
• Managed budget allocations for various departments, aligning resources with organisational goals.
• Analysed market trends to inform decision-making and shape company strategy effectively.
• Cultivated partnerships with vendors to strengthen supply chain relationships and enhance performance.
• Directed the organisation's daily operations, ensuring compliance with applicable laws and regulations.
• Established relationships with vendors and suppliers to secure favourable terms for services.
• Created detailed plans outlining timelines, goals, budgets, and other requirements for projects.
• Identified opportunities for improvement in operational performance metrics.
• Managed budgeting and financial planning processes for the organization.
• Negotiated agreements with external partners such as contractors or consultants.
• Reviewed internal reports and identified areas of risk or potential cost savings.
• Monitored market conditions and competitor activities to inform business decisions.
• Analysed customer feedback data to identify trends in product performance or customer service issues.
• Enhanced customer satisfaction through the development of service improvement initiatives.
• Attend industry events, conferences, and public meetings.
• Cultivated relationships with stakeholders to secure support.
• Implemented new technologies to streamline processes and enhance productivity.
• Coordinated with regulatory bodies to ensure compliance with laws and standards.
• Developed and executed marketing strategies to increase brand awareness and market share.
• Ensured compliance with all relevant regulations, policies and procedures.
• Managed crisis situations to minimise impact on operations and reputation.
• Improve efficiency and increase profit margins.
• Setting priorities and goals.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Reviewed completed work to verify consistency, quality, and conformance.
• Evaluate business performance and identified opportunities for improvement.

Established, set up, owned and operated AirSea Worldwide (International Freight Forwarding & Customs Clearance) in a sole trader entity before changing to company entity in May 2020 where I brought in a business partner.

• Kalgin International was acquired by SDV (French based freight forwarder)

• Successfully completing the Customs National Examination towards becoming a Licensed Customs Broker at the age of 21.
• Granted a Customs Broker License by the Australian Customs Service at the time.