Michael Napper

Accountabilities:

· Liaise with suppliers and negotiate price of products

· Create purchase orders to maintain and support stock levels

· Follow up purchase order to ensure prompt deliveries

· Reviewing customer claims to be paid efficiently

· Generate and interpret sales reports to help with forecasts

· Communicate effectively with customers

· Modify information in systems to show accurate information

· Communicate with warehouse team with valuable information

· Increase workload to help relieve scheduled holidays

· Effectively communicate crucial information to team

Accountabilities:

· Answering and managing inbound calls

· Reviewing Pricing and margins

· Entering Purchase Orders for a small category

· Lodging claims in the Company enterprise system

· Generate reports as required by Management team

· Review Daily Sales reports to ensure margins are balanced

· Invoicing orders

Accountabilities:

· Second In Charge of the store/ Relieving Store manager when required

· Managing a small team to meet financial KPIs

· Coaching and developing team members

· Managing inventory by maintaining stock levels

· Managing Customer expectations to increase customer loyalty

· Implementing merchandising displays to increase sales

· Managing a team roster

· Assisted department managers by supporting their sales activities

· Managing changing of store layouts including shelf plans

· Manage a full store financial stock take

Achievements:

• Continuously meeting financial KPIs in achieving weekly sales goals and reducing loss
• Led the team in achieving three regional sales challenges
• Organising store based activities to raise money for The Red Kite Foundation
• Improved store sales more the 10% by lifting store standards in presentation and customer service
• Achieved a low risk food and people safety audit
• Acting Store Manager when the position was vacant