Michael Nash
Heidelberg,VIC
Summary
A dynamic leader with a proven track record at Life Without Barriers, I excel in operations management and fostering strong client and family relationships. Leveraging skills in change management and interpersonal communication, I've driven team performance and client satisfaction, achieving consistent revenue growth via the NDIS funding processes and enhancing stakeholder partnerships. My approach has significantly uplifted practices and culture across the organization.
Overview
5
5
years of professional experience
Work History
Operations Manager
Life Without Barriers
Bundoora, VIC
12.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced stakeholders satisfaction by establishing clear communication channels and addressing concerns promptly.
- Identified and resolved unauthorized, unsafe, or ineffective practices. eg restrictive practices
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills. eg family engagement, culture and practice uplift
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Senior Project Officer
Life Without Barriers
Bundoora
11.2023 - 09.2024
- Mitigated potential issues by proactively identifying bottlenecks or challenges within the project scope before they could impact timelines or budgets.
- Oversaw change management efforts to ensure seamless integration of new processes or systems into existing workflows.
- Established clear performance metrics for tracking project success, enabling informed decision-making throughout the process.
- Navigated complex regulatory environments to ensure compliance with all applicable laws, regulations, and industry standards throughout the entire project lifecycle.
- Boosted team morale by fostering a positive work environment and recognizing individual accomplishments.
- Facilitated knowledge sharing among team members to enable efficient problem-solving during critical project phases.
- Strengthened stakeholder relationships by maintaining open lines of communication and providing regular progress updates.
- Kept senior management well-informed by preparing and presenting project status reports.
- Developed and deepened relationships with key stakeholders.
- Gathered and organized supporting materials for meetings and project updates.
- Partnered with project team members to identify and quickly address problems.
- Monitored project progress, identified risks and took corrective action as needed.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Facilitated workshops to collect project requirements and user feedback.
Regional Director
Life Without Barriers
Bundoora, VIC
01.2022 - 11.2023
- Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
- Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives and values
- Championed organizational culture change initiatives that fostered collaboration, innovation, and continuous improvement across all levels of the organization.
- Visited sites periodically to view service levels and adherence to organisaitonal service standards.
- Led a team of managers to achieve consistent revenue growth through effective leadership and strategic planning.
- Established strong partnerships with industry stakeholders, enhancing the company''s reputation and creating mutually beneficial collaborations.
- Attended weekly meetings to discuss and optimize strategies.
- Implemented robust performance management systems to identify areas for improvement and support employee development.
- Managed budgets effectively, ensuring optimal resource allocation for maximum return on investment.
- Streamlined communication channels between regional offices and headquarters, improving overall organizational coherence.
- Implemented comprehensive risk management strategies to safeguard against market volatility and operational disruptions.
- Optimized budget allocation, significantly reducing operational costs without compromising on service quality.
- Drove customer satisfaction scores up, utilizing detailed feedback mechanisms and prompt resolution strategies.
- Facilitated cross-functional team collaboration to tackle complex projects, ensuring timely and within-budget delivery.
- Increased employee retention rates with implementation of structured career development and reward system.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
Education
Disability And Mental Health
Melbourne Institute of Technology
Melbourne, VIC12-2008
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service/Family engagement
- Practice Uplift
- Culture
- Change management
- Staff training
- Performance monitoring
- Staff Development
- Client Relationships
- Interpersonal Communication
Timeline
Senior Project Officer
Life Without Barriers
11.2023 - 09.2024
Regional Director
Life Without Barriers
01.2022 - 11.2023
Operations Manager
Life Without Barriers
12.2019 - Current
Disability And Mental Health
Melbourne Institute of Technology