MICHAEL NEWTON
Melbourne,VIC
Summary
Outgoing, motivated team member with seven years of professional experience in positions requiring outstanding customer service. Skilled in providing friendly, informative customer interactions and administrative duties, additionally relying on my own initiative when faced with issues that arise. I am accustomed to defusing customer dissatisfaction and ready to help the team achieve the company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cafe Supervisor
Northcote Aquatic and Recreation Centre Cafe
11.2023 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored staff on best practices in food safety and hygiene standards.
- Trained new baristas on coffee preparation techniques and customer service standards, ensuring high-quality beverages were made following standardised recipes and maintaining consistency in presentation
- Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
- Prepared speciality coffee drinks for up to 150-200 customers daily
Bartender/Host
Yarra Botanica
11.2023 - 04.2025
- Trained and mentored junior bartenders, fostering skill development and maintaining high service standards.
- Established rapport with regular customers, increasing loyalty through exceptional service experiences.
- Crafted and served a high volume of diverse cocktails each shift, improving customer satisfaction through personalised requests and service.
- Managed reservations using SevenRooms, optimizing table turnover and guest flow.
- Greeted and seated guests promptly and warmly, ensuring a welcoming atmosphere.
Customer Service Advisor
Lloyds Banking Group
10.2022 - 08.2023
- Help and support a significant amount of customers, varying from 50-70 calls each day, with any banking queries they have.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without the need for escalated support
- Gained a proficient amount of knowledge on all aspects and areas of banking, e.g; power of attorney, disputes, loans, and interest rates, allowing me to supply a high level of good customer service and provide customers with the correct information needed for their unique situation,
Aberystwyth University Sailing Club Treasurer
07.2021 - 06.2022
- Review and uphold the clubs’ finances for the academic year.
- Form sponsors from local businesses to raise club funds.
- Developed annual budgets, aligning resources with club goals, events and activities.
Waiter/Barman
The Bentlands Pub
11.2016 - 07.2021
- Pitched in to assist host station by showing guests to tables.
- Used my own initiative to support and resolve any customers queries or complaints.
- Gaining interpersonal skills through interacting with a large number of customers and staff in each shift.
Education
BA (Hons) - Film-making
Aberystwyth University
01.2022
Skills
- Excels under pressure
- Adapts to changes quickly
- Highly organised and detail orientated
- Effective sales techniques
- Great Time Management
- Sales Proficiency
- Inventory control familiarity
- Opening/Closing Procedures
- Account Management
Certification
- University of West London, Acoustic Guitar Grade 6 – Distinction
- Red Turtle Training – Emergency First Aid at Work, Level 3 (VTQ)
Timeline
Cafe Supervisor
Northcote Aquatic and Recreation Centre Cafe
11.2023 - Current
Bartender/Host
Yarra Botanica
11.2023 - 04.2025
Customer Service Advisor
Lloyds Banking Group
10.2022 - 08.2023
Aberystwyth University Sailing Club Treasurer
07.2021 - 06.2022
Waiter/Barman
The Bentlands Pub
11.2016 - 07.2021
BA (Hons) - Film-making
Aberystwyth University