Michael Ngatama
Brisbane,QLD
Summary
Dedicated Restaurant Supervisor offering advanced expertise in food service, task delegation, and team motivation. Practiced in effecting consistent provision of quality services. Adept in training and coordination of teams ranging in size and experience with focus on surpassing goals. Committed to ensuring adherence to standard operating procedures, as well as health and safety regulations.
Overview
6
6
years of professional experience
Work History
Assistant Restaurant Manager
Donna Chang, Ghanem Group
Brisbane , QLD
2023.09 - Current
- Assisted in recruiting, training, and scheduling staff members.
- Provided leadership and direction to restaurant employees.
- Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
- Monitored customer service standards and took corrective action when needed.
- Maintained accurate records of sales transactions and other financial information.
- Reviewed employee performance data regularly to identify areas needing improvement.
Restaurant Supervisor
Donna Chang, Ghanem Group
Brisbane , QLD
2022.02 - 2024.09
- Worked in cooperation with front and back of house staff to ensure smooth operations
- Established good customer relations and excellent service to build and retain loyal customers
- Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items
- Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
- Maximized service levels through hands-on leadership
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Maintained patron satisfaction by monitoring, evaluating and auditing food, beverage and service offerings
- Collaborated with server trainees to promptly resolve potential customer concerns
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Waiter/ Store man
Ghanem Group
Brisbane , QLD
2020.06 - 2022.02
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection
- Completed opening and closing checklists to ensure smooth restaurant operations
- Took orders, calculated charges, issued table checks and collected payments from customers
- Reviewed daily specials, menu changes and service specifications
- Recorded patron's meal options, identifying dietary needs or special requests to correctly transmit orders
- Informed customers about specials, upselling additional food and drink items
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
Sales Assistant
Munro Footwear Group
Brisbane , QLD
2019.10 - 2021.02
- Helped customers find specific products, answered questions and offered product advice
- Accepted and completed cash, check and credit card payments
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Reviewed files, recordings and other documents to obtain information to respond to requests
- Used market research tools to research, confirm and verify customer and prospect information for actively engaged accounts
- Contacted customers to provide information on new and exciting products and service offerings.
Sales Volunteer
Salvos Stores
Brisbane , QLD
2018.07 - 2019.10
- Organized display shelves, returning misplaced items to correct locations, removing trash, tidying product arrangements and dusting or wiping empty shelf space
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Education
High School Diploma -
Port Moresby International High school
11.2012
Skills
- Reservations Coordination
- Complaint Resolution
- Worker Training
- Cash Handling
- Verbal and Written Communication
- Health and Safety Standards
- Food Services Management
- Alcoholic Beverage Service
- Timesheet Organization
- Task Delegation
- Restaurant Operations
- Employee Retention
- Performance Improvement
Timeline
Assistant Restaurant Manager
Donna Chang, Ghanem Group
2023.09 - Current
Restaurant Supervisor
Donna Chang, Ghanem Group
2022.02 - 2024.09
Waiter/ Store man
Ghanem Group
2020.06 - 2022.02
Sales Assistant
Munro Footwear Group
2019.10 - 2021.02
Sales Volunteer
Salvos Stores
2018.07 - 2019.10
High School Diploma -
Port Moresby International High school
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