Michael Nolan
Kenwick,WA
Summary
Knowledgeable in office administration with solid foundation in administrative functions and track record of supporting efficient office operations. Successfully coordinated schedules, managed communications, and streamlined processes to enhance organizational performance. Demonstrated strong organizational and problem-solving skills in diverse workplace environments.
Overview
19
19
years of professional experience
Work History
TSA- Telstra Customer Accounts and Billing Agent
TSA
04.2023 - Current
- Streamlined the billing process by implementing efficient software tools and organizational systems.
- Dealt with problems with calm and professionalism to deliver optimal resolutions.
- Handled sensitive client information discreetly, adhering to strict confidentiality protocols at all times.
- Entered data, tracked trends and escalated concerns to management.
TAV Telephone Voting for Elections With VEC
Hoban
03.2022 - 04.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Disability Support Worker
Carechoice
02.2016 - 03.2020
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Administration Officer
Occupational Performance Specialists
01.2013 - 04.2015
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
- Facilitated effective communication between departments by acting as a liaison between management teams on critical projects or initiatives.
Customer Service Representative
Sales Credo Promotions
01.2008 - 12.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Teacher and Tutor
Sudanese Australia Integrated Learning Centre
03.2006 - 03.2009
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Enhanced literacy skills with targeted reading programs.
- Teaching English and English language skills to migrants
- Tutoring mathematics to migrants
Education
Graduate Certificate - Human Resources
Edith Cowan University
01.2022
Aged Care Certificate III -
Australian Lawrence Aged Care College (ALACC)
01.2016
Manual Handling -
Australian Lawrence Aged Care College (ALACC)
01.2016
CPR and First Aid -
CBD College
01.2016
Graduate Diploma - Psychology
Victoria University
01.2010
Bachelor - Psychology
Victoria University
01.2009
Japanese Language Exchange -
Utsunomiya University
01.2008
VCE Year 12 -
St. Bernard’s College
01.2005
Skills
- Intermediate knowledge of Japanese language
- Proficient in Microsoft Office Suites
- Full Victorian Driver’s License
- Qualified therapist and teacher of children with Autism
- Highly punctual and dedicated
- Professional employee
Timeline
TSA- Telstra Customer Accounts and Billing Agent
TSA
04.2023 - Current
TAV Telephone Voting for Elections With VEC
Hoban
03.2022 - 04.2022
Disability Support Worker
Carechoice
02.2016 - 03.2020
Administration Officer
Occupational Performance Specialists
01.2013 - 04.2015
Customer Service Representative
Sales Credo Promotions
01.2008 - 12.2010
Teacher and Tutor
Sudanese Australia Integrated Learning Centre
03.2006 - 03.2009
Aged Care Certificate III -
Australian Lawrence Aged Care College (ALACC)
Manual Handling -
Australian Lawrence Aged Care College (ALACC)
CPR and First Aid -
CBD College
Graduate Diploma - Psychology
Victoria University
Bachelor - Psychology
Victoria University
Japanese Language Exchange -
Utsunomiya University
VCE Year 12 -
St. Bernard’s College
Graduate Certificate - Human Resources
Edith Cowan University
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