MICHAEL NORTH
FIVE DOCK,NSW
Overview
15
15
years of professional experience
Work History
Office Administrator
SMG Accounting Services
Rooty Hill, NSW
10.2022 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored front areas so that questions could be promptly addressed.
- Optimized appointment scheduling to maximize productivity while minimizing conflicts or doublebookings.
- Responded to inquiries from callers seeking information.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Ensured timely completion of tasks by delegating responsibilities appropriately among support staff members.
- Reduced paperwork backlog by digitizing records and maintaining an organized electronic filing system.
Procurement Officer
Dilorenzo Tiles
Blacktown, NSW
01.2009 - 01.2022
- Monitored market trends closely to identify potential shifts in pricing or availability that could affect procurement decisions.
- Negotiate contracts with vendors, securing best prices and terms for materials, equipment and services.
- Procured materials for squadron maintenance and repair services.
- Input, analyzed and reported on data covering all aspects of procurement operations.
- Assisted in the development of annual budgets by forecasting procurement needs accurately based on historical data analysis.
- Optimized procurement processes by implementing streamlined strategies and efficient communication methods.
- Evaluated internal needs and developed plans for maintaining optimal supply levels.
- Performed yearly store audits in collaboration with managers, designers, and sales associates to provide feedback.
- Managed database of vendor details and pricing information to maintain organization.
- Utilized software to order, track and invoice product shipments.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
- Developed strong partnerships with vendors to secure favorable pricing, payment terms, and delivery schedules.
- Enhanced inventory management by implementing a well-organized system for tracking stock levels and reorder points.
- Built relationships with vendors to negotiate ideal terms for purchases.
- Prepared accurate purchase orders using relevant software applications, ensuring clear communication of requirements to suppliers.
- Managed procurement projects from initiation to completion, ensuring timely delivery of goods and services.
- Maintained detailed records of all procurement activities for reference purposes as well as for auditing and compliance.
- Proven ability to learn quickly and adapt to new situations.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
Education
High School Diploma -
St Pauls Secondary High School
West Bengal INDIASkills
- Mail Routing
- Calendar Management
- Performance Tracking and Evaluation
- Business Analysis and Reporting
- Database entry
- Schedule and calendar management
- File Organization
- Customer Service
- Document Management
- Computer Skills
- [Software] expertise
- Scheduling appointments
- Interpersonal Relations
Timeline
Office Administrator
SMG Accounting Services
10.2022 - Current
Procurement Officer
Dilorenzo Tiles
01.2009 - 01.2022
High School Diploma -
St Pauls Secondary High School