MICHAEL O'BRIEN
Merrylands,Australia
Summary
Administration Coordinator with prior experience in streamlining office operations, managing administrative tasks, and coordinating staff activities. Strengths include efficient multitasking, effective communication skills, and sound decision-making abilities. Notable for proactively implementing process improvements that enhanced productivity and reduced operational costs in previous roles.
Overview
13
13
years of professional experience
Work History
Administration Coordinator
SETTLEMENTS SERVICES INTERNATIONAL (SSI)
Sydney
09.2024 - Current
- Manage operational efficiency and office safety across all LAC program sites.
- Implement and monitor WHS processes and procedures including first aid and fire warden assignment.
- Lead a team of Administration Officers dedicated to supporting LAC functions across LAC Districts.
- Assist with invoice approval and statement reconciliation processes.
- Manage Administration Officers day-to-day functions.
Client Services Officer (Training)
SETTLEMENTS SERVICES INTERNATIONAL (SSI)
Sydney
09.2023 - 09.2024
- Oversaw logistics for training sessions, coordinating schedules, venue bookings, and learning materials.
- Managed Experience Centre for SSI, serving as the primary hub for operations.
- Handled student bookings for all Home Care courses across NSW to ensure optimal enrollment.
- Report registrations, maintain attendee lists, and assist during sessions.
- Develop and maintain training materials for all courses.
- Act as a liaison for trainers, participants, and stakeholders.
- Deliver technical support for sessions and execute general administrative tasks.
Client Services Officer
SETTLEMENTS SERVICES INTERNATIONAL (SSI)
Sydney
08.2022 - 09.2023
- Review resumes and conduct phone interviews to assess candidate suitability for the Home Care Workforce Support Program.
- Aligned candidate skills and qualifications with available positions within business accounts, to facilitate successful placements.
- Proactively interact with stakeholders through participation in community events, nurturing partnerships, and advocate the program's training and support initiatives.
- Created compelling news stories showcasing the successes of program participants.
Team Leader
PARTIZAN HEALTH
Sydney
10.2020 - 08.2022
- Coordinate patient program engagement and report adverse events.
- Liaise on Pharmaceutical Benefits Scheme and compassionate supplying.
- Prepare program reports and mentor new team members.
Emergency Department Administrator
ROYAL PRINCE ALFRED HOSPITAL
Sydney
11.2019 - 10.2020
- Address inquiries, coordinate patient transport, and manage patient flow data.
- Oversee ward cleaning and report critical specimen results in the patient file.
- Assist with invoice approvals and statement reconciliation processes.
Program Engagement COORDINATOR
NPS MEDICINEWISE
Sydney
04.2017 - 11.2019
- Develop relationships with General Practices and coordinate educational programs.
- Plan and schedule educational deliverables and prepare resources.
- Coordinated a team of field staff to deliver programs throughout NSW & the ACT.
Administration Office Manager (Dermatology Department)
ST VINCENT'S HOSPITAL
Sydney
06.2015 - 02.2017
- Team Supervision of Medical Administration Officers.
- Develop procedures for improved workflow and coordinate clinics.
- Facilitate credentialing and collect department statistics.
- Support with invoice approval and statement reconciliation processes.
Assistant Practice Manager
SYDNEY SKIN & VEIN CLINIC
Sydney
03.2012 - 12.2015
- Support Practice Manager with patient flow, staff management, and billing.
- Implement streamlined Standard Operating Procedures.
- Lead a team of Administration staff and front-line receptionists.
- Medicare billing and reconciliation oversight.
Executive Assistant (Dermatology Department)
ST VINCENT'S HOSPITAL
Sydney
06.2014 - 02.2015
- Provide administrative support and audit billing practices.
- Schedule meetings and manage patient bookings.
- Facilitate department agendas and meeting minutes.
Education Officer
AUSTRALASIAN COLLEGE OF PHLEBOLOGY
Sydney
06.2013 - 02.2015
- Handle member enquiries, register practitioners, and support board meetings.
- Provide technical support for online modules and invigilate examinations.
- Administration support to Board Members.
Education
Diploma of Leadership -
TAFE
Petersham, NSWDiploma of Business -
TAFE
Petersham, NSWDiploma of Frontline Management -
TAFE
Petersham, NSWSkills
- Office Management
- Microsoft Office expertise
- Recruitment
- Case handling
- Client representation
- Team management
- Effective communication
- Time management
- Document Management
- Event management
- Diary management
- Customer service excellence
- Executive Support
- Performance management
- Meeting coordination
- Training development
- Project management
- Attention to detail
- Presentation preparation
Additional Information
- Provide First Aid & CPR, Current
- NDIS Screening Check, Current
- National Police Check, Current
Timeline
Administration Coordinator
SETTLEMENTS SERVICES INTERNATIONAL (SSI)
09.2024 - Current
Client Services Officer (Training)
SETTLEMENTS SERVICES INTERNATIONAL (SSI)
09.2023 - 09.2024
Client Services Officer
SETTLEMENTS SERVICES INTERNATIONAL (SSI)
08.2022 - 09.2023
Team Leader
PARTIZAN HEALTH
10.2020 - 08.2022
Emergency Department Administrator
ROYAL PRINCE ALFRED HOSPITAL
11.2019 - 10.2020
Program Engagement COORDINATOR
NPS MEDICINEWISE
04.2017 - 11.2019
Administration Office Manager (Dermatology Department)
ST VINCENT'S HOSPITAL
06.2015 - 02.2017
Executive Assistant (Dermatology Department)
ST VINCENT'S HOSPITAL
06.2014 - 02.2015
Education Officer
AUSTRALASIAN COLLEGE OF PHLEBOLOGY
06.2013 - 02.2015
Assistant Practice Manager
SYDNEY SKIN & VEIN CLINIC
03.2012 - 12.2015
Diploma of Leadership -
TAFE
Diploma of Business -
TAFE
Diploma of Frontline Management -
TAFE
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