Summary
Overview
Work History
Education
Skills
Timeline
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Michael O’Connor

Sydney,NSW

Summary

Dynamic professional with a proven track record in client management and problem-solving, honed across sectors. Excelled in applicant interviewing and recruitment, boosting team efficiency and client satisfaction. Skilled in transitioning teams to new systems, demonstrating exceptional leadership and client relations.

Overview

9
9
years of professional experience

Work History

Section Waiter

I Am Angus
09.2024 - Current
  • Tailored approach to meet various cultural expectations ensuring superior service.
  • Aided visitors in picking the best culinary choices for an optimal experience.
  • Balanced competing priorities to ensure efficient task management.
  • Ensured smooth guest experiences through teamwork with various departments.

Construction Design Management Consultant

Ridge and Partners
09.2023 - 01.2024
  • Developed all essential legal documentation in compliance with legislation to prevent project delays.
  • Facilitated workshops with stakeholders from various disciplines.
  • Led design review risk meetings to pinpoint potential project risks.
  • Conducted interviews with key stakeholders to understand business needs and objectives.
  • Involved in recruiting and hiring processes to bring on board team members with exceptional aptitude, skill levels and expertise.

Assistant Health and Safety Consultant

Rider Levett Bucknell
09.2022 - 09.2023
  • Guide clients effectively with clear, concise recommendations. Fostering client relationship to improve safety culture.
  • Evaluated the effectiveness of existing control measures through regular site inspections.
  • Wrote technical reports, data entry and queries into various safety and health databases.
  • Identified opportunities for continuous improvement in line with best practices relating to occupational health and safety management systems.
  • Investigated accidents and incidents, generating comprehensive reports.

Disability Case Manager

Canada Life
10.2020 - 05.2022
  • Interview applicants to collect the necessary information for decision-making.
  • Reviewed applications and made a decision on claims, explaining results effectively.
  • Determined organizational policies regarding program eligibility, requirements and benefits.
  • Assessing short- and long-term disability applications in accordance with plan provisions.
  • Collaborated with health professionals, occupational health specialists, and employers to facilitate employees' return to work.

Meat, Deli & Bakery Department Manager

Fresh Co.
04.2020 - 08.2020
  • Screened applicants' resumes for interview selection.
  • Interviewed prospective employees and provided job offers to successful candidates.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Implemented marketing and promotional strategies to increase brand awareness and drive sales.
  • Developed and maintained the product lines, introducing new items, and discontinuing underperforming ones.

Personal Independence Payment Dispute Case Manager

Department for Work and Pensions
04.2018 - 06.2019
  • Made final decisions on Personal Independence Payment applications, taking into consideration medical evidence, tribunal outcomes, and judicial guidance.
  • Participated in senior leadership meetings, delivering updates on KPIs.
  • Monitored daily team statistics, variance, and capacity plan.
  • Managed work allocation to ensure efficiency.
  • Chosen for a virtual task group focused on clearing aged priority tasks.

Subject Matter Expert - Executive Officer

Shared Services Connect Limited
09.2017 - 03.2018
  • Oversaw implementation of SOP system for entire team.
  • Advised on the creation and implementation of new workflows within the system.
  • Conducted tests to confirm accurate integration of data and system.
  • Formulated instructional materials for efficient work processing.

Team Leader - Executive Officer

Shared Services Connect Limited
06.2016 - 08.2017
  • Evaluated applications to identify qualified talent for interviews.
  • Conducted interviews to assess candidates' suitability for roles.
  • Train and support new hires through regular feedback.
  • Established workflow to meet service level agreements.
  • Supervising the utilization of resources and team processes.

Education

Environmental Health MSc - Distinction

University of West England
Bristol
12.2021

Human Biology BSc - 2:1

University of South Wales
Treforest
07.2014

A level’s - Biology, Chemistry And Mathematics

St. Julians Comprehensive School
Newport

Skills

  • Industry research
  • Client relations
  • Client management
  • Applicant interviewing
  • Recruitment
  • Retention management
  • Eligibility determinations
  • Applicant assessment
  • Problem-solving
  • Professional development

Timeline

Section Waiter

I Am Angus
09.2024 - Current

Construction Design Management Consultant

Ridge and Partners
09.2023 - 01.2024

Assistant Health and Safety Consultant

Rider Levett Bucknell
09.2022 - 09.2023

Disability Case Manager

Canada Life
10.2020 - 05.2022

Meat, Deli & Bakery Department Manager

Fresh Co.
04.2020 - 08.2020

Personal Independence Payment Dispute Case Manager

Department for Work and Pensions
04.2018 - 06.2019

Subject Matter Expert - Executive Officer

Shared Services Connect Limited
09.2017 - 03.2018

Team Leader - Executive Officer

Shared Services Connect Limited
06.2016 - 08.2017

Environmental Health MSc - Distinction

University of West England

Human Biology BSc - 2:1

University of South Wales

A level’s - Biology, Chemistry And Mathematics

St. Julians Comprehensive School

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Michael O’Connor