Michael O'Connor

- Lead and manage a diverse, multidisciplinary team of 60 wait staff, bartenders and chefs to provide positive dining experiences for patrons

- Human Resources management including the recruitment, onboarding and training of new and existing staff, rostering and availability management, performance management and internal conflict resolution

- Managing relationships with internal directors and operations management, as well as external suppliers and stakeholders

- Basic to Complex data entry regarding End of Day reconciliations, promotions, product and category sales, labour and staff training

- Key Performance Indicator Management regarding stock control, labour costs, sales and promotions, and general venue efficiency across Front and Back of house teams

- Configuration and maintenance of venue software, including POS and online ordering systems, booking systems, and rostering and onboarding platforms

- Develop marketing, promotions, specials and events in conjunction with Operations and Marketing Directors for significant events and key dates

- Foster innovative and appealing food and beverage menus with Head Chef and Bar Supervisors

- Complaint and client management, both in person and virtually over phone, email or google reviews

- Oversaw daily venue operations ensuring seamless service delivery and customer satisfaction.

- Assist in general management and oversight of venues over South East Queensland

- Support venue management teams with scheduling and team coordination, training, KPI analysis and management, stock control and workplace health and safety

- Create comprehensive training matrices for front of house teams

- Point of Sale and Order at Table ordering platform configuration and maintenance

- Participate in meetings with suppliers, lease holders, company directors and owners

- Contribute to marketing and promotional projects across the entire company

- Manage end to end planning of events and functions, including corporate events, private parties, conferences and weddings

- Liaise with clients during the planning to understand their expectations and requirements

- Manage budgets, quotes and invoicing in collaboration with clients or accounts teams

- Create run sheets, floor plans, and timelines to ensure smooth delivery of events.

- Handle any last minute changes or requests in a professional manner

- Oversee set up, execution and pack down of events, ensuring presentation and service standards are maintained