Isacc Sanderson
Maitland,NSW
Summary
Professional with strong experience in member services, prepared to make significant impact. Skilled in customer relationship management, conflict resolution, and administrative support. Known for teamwork, adaptability, and consistently delivering results. Recognized for excellent communication skills and proactive approach to problem-solving.
Overview
2026
2026
years of professional experience
Work History
Facilities Assistant
The Mutual Bank
06 2025 - Current
- Fostered strong relationships with external partners like contractors or suppliers, paving the way for successful collaborations.
- Maintained a safe and clean work environment, ensuring compliance with health and safety regulations.
- Optimized resource allocation through effective scheduling of shared spaces such as conference rooms or common areas.
- Enhanced facility efficiency by conducting regular maintenance checks and identifying areas for improvement.
- Provided support and services related to mail and deliveries.
- Monitored premises to ensure safety and security of personnel and property.
- Responded promptly to alarms, incidents, and emergencies, ensuring swift resolution.
- Collaborated with law enforcement during investigations and emergency response situations.
Member Service Officer
The Mutual Bank
10 2024 - Current
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
Customer Service Concierge
Department Of Customer Service - ICARE
05.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined communication channels for improved customer service experience and faster issue resolution.
- Reduced wait times by efficiently prioritizing tasks and delegating responsibilities within the team.
- Cultivated strong customer relationships with personalized attention and proactive follow-ups on inquiries.
Parking Compliance Ranger
Lake Macquarie City Council
01.2024 - Current
- Collaborated with other rangers to develop effective patrol strategies, ensuring overall park safety and security.
- Assisted motorists with locating legal parking spaces, promoting positive community relations.
- Streamlined citation processing by accurately entering data into electronic ticketing systems.
- Maintained detailed records of daily activities and incidents, contributing to accurate reporting and analysis of enforcement efforts.
- Monitored use of accessible parking spaces, ensuring availability for individuals with disabilities who require them most urgently.
Auction Administrator
Slattery Auctions
01.2023 - 07.2023
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, arranged, and input information into database system.
Army private Infantry Soldier
Australian Defence Force
01.2018 - 01.2021
- Working as a Section Member conducting Infantry Specific Tasks as well as complying with commanders intend and all directives and protocol.
- Ensured mission success with diligent planning, coordination, and execution of various tasks.
- Mitigated risks by conducting thorough safety assessments and implementing appropriate measures.
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
Administration Assistant
Australian Defence Force
01.2019 - 01.2020
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Supported executive staff by drafting correspondence and preparing presentation materials for meetings, conferences, or other events.
- Managed travel arrangements for senior executives, including flight bookings, hotel reservations, and transportation services as needed.
Education
Counselling & Communication -
Torrens University Australia
Sydney, NSWYear 7-11 -
St Joseph's Regional College
Port Macquarie, NSW12.2016
Tier 2 In Financial And insurance Services -
Institute Of Strategic Management
Skills
- Enthusiastic, and willing to assume additional responsibility
- Ability to collect, organize and manage information
- Outstanding, ability to deliver technology strategies
- Solid approach to achieving tasks and objectives
- Teamwork and Collaboration
- Customer Service
- MS Office
- Attention to Detail
- Mail handling
- Customer retention
- Complaint resolution
- Money handling abilities
Achievements
- Australian Age group champion (Running)
- International exchange student in 2017
- Nomination Australian young citizen of the year
- Baton bearer for the 2018 commonwealth games
- Proficient and bi-lingual in both English and Portuguese
Certifications
- NDIS workers Certificate
- NDIS Effective Communication Certificate
- Employee Working With Children Check
- Mental Health First Aid Certificate
- Undertaking studies in – Diploma of Counselling and Communications
- Advanced First Aid
- CPR: Advanced CPR resuscitation
- Community coaching level 1: coaching and mentoring a team of people.
Languages
Spanish
Professional Working
Portuguese
Full Professional
Timeline
Customer Service Concierge
Department Of Customer Service - ICARE
05.2024 - Current
Parking Compliance Ranger
Lake Macquarie City Council
01.2024 - Current
Auction Administrator
Slattery Auctions
01.2023 - 07.2023
Administration Assistant
Australian Defence Force
01.2019 - 01.2020
Army private Infantry Soldier
Australian Defence Force
01.2018 - 01.2021
Counselling & Communication -
Torrens University Australia
Year 7-11 -
St Joseph's Regional College
Facilities Assistant
The Mutual Bank
06 2025 - Current
Member Service Officer
The Mutual Bank
10 2024 - Current
Tier 2 In Financial And insurance Services -
Institute Of Strategic Management