Michael Oldfield
Novar Gardens,SA
Summary
Dynamic and customer-focused professional with a proven track record at Higher Vision Distillery, excelling in sales and team leadership. Skilled in enhancing customer experiences and training new staff, I leverage strong sales techniques and a passion for service to drive results and foster collaboration in fast-paced environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Salesperson
Higher Vision Distillery
Adelaide, SA
10.2023 - Current
- Assisted customers with product selection and inquiries.
- Maintained inventory levels and organized merchandise displays.
- Processed transactions efficiently at the point of sale.
- Collaborated with team members to improve customer service strategies.
- Supported promotional events by setting up displays and materials.
- Trained new staff on sales procedures and customer interaction techniques.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided assistance with product selection.
- Informed customers about current promotions and discounts.
Dj
Various
Everywhere, World
11.2003 - Current
- Curated playlists to enhance audience engagement during live events.
- Operated sound equipment and mixing consoles for optimal audio quality.
- Collaborated with event organizers to plan music selections and themes.
- Engaged with audience through social media to promote upcoming shows.
- Maintained music library, ensuring all tracks were up-to-date and organized.
- Executed seamless transitions between songs to maintain event flow.
- Monitored crowd reactions and adjusted set lists accordingly to keep them engaged.
Salesperson
24 Powerfit Gym
Plympton Park, SA
06.2024 - 06.2025
- Assisted customers in selecting appropriate fitness programs and memberships.
- Maintained cleanliness and organization of sales area and gym facilities.
- Conducted facility tours for prospective clients, highlighting key features.
- Provided product knowledge on fitness equipment and services offered.
- Collaborated with team members to achieve daily sales goals and initiatives.
- Handled customer inquiries and resolved concerns in a timely manner.
- Updated customer records and membership information in the database system.
- Participated in training sessions to improve sales techniques and product knowledge.
- Resolved customer complaints promptly and efficiently.
- Educated customers about products and services offered by the company.
Duty Manager
Dartmoor Hotel
Dartmoor, Vic
03.2020 - 05.2024
- Implemented efficient workflow processes to streamline bar service delivery.
- Mixed cocktails and beverages according to established recipes and customer preferences.
- Provided excellent customer service by engaging with patrons and addressing their needs.
- Maintained cleanliness of bar area, including tools, glassware, and equipment.
- Collaborated with kitchen staff to ensure timely drink service during busy periods.
- Trained new bartenders on procedures, drink preparation, and customer interaction skills.
- Developed a rapport with regular customers to enhance their overall experience.
- Greeted customers and provided excellent customer service.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Oversaw daily bar operations and maintained high service standards.
- Trained new bartenders on cocktail preparation and customer service techniques.
- Managed inventory levels and ordered supplies to ensure bar readiness.
- Handled customer complaints and resolved issues to enhance guest satisfaction.
- Coordinated staff schedules to optimize coverage during peak hours.
- Monitored cash handling procedures to maintain financial accuracy and security.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
Duty Manager
South Eastern Hotel
Mount Gambier, SA
05.2018 - 12.2019
- Mixed cocktails and beverages according to established recipes and customer preferences.
- Provided excellent customer service by engaging with patrons and addressing their needs.
- Maintained cleanliness of bar area, including tools, glassware, and equipment.
- Collaborated with kitchen staff to ensure timely drink service during busy periods.
- Managed inventory by tracking supplies and restocking items as needed.
- Trained new bartenders on procedures, drink preparation, and customer interaction skills.
- Developed a rapport with regular customers to enhance their overall experience.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Monitored gaming machines for proper functionality and reported issues promptly.
- Maintained cleanliness and organization of gaming areas to ensure safety and comfort.
- Verified customer age to ensure compliance with legal requirements for certain games.
- Ran daily financial operation reports, tallied receipts and recorded details of sales.
- Collected money for games and provided customers with tokens, tickets, and correct change.
- Patrolled assigned work area, responding to guest service requests and machine service lights.
- Implemented efficient workflow processes to streamline bar service delivery.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
Duty Manager
Albion Hotel Casterton
Casterton, Vic
04.2015 - 04.2017
- Oversaw daily bar operations and maintained high service standards.
- Trained new bartenders on cocktail preparation and customer service techniques.
- Mixed cocktails and beverages following standard recipes and customer preferences.
- Maintained cleanliness and organization of bar area and equipment.
- Provided excellent customer service, addressing patron needs promptly and courteously.
- Assisted in inventory management, tracking supplies and placing orders as needed.
- Trained and mentored new staff on bar procedures and customer interaction.
- Handled cash transactions accurately, ensuring proper change and record-keeping.
- Collaborated with kitchen staff to coordinate food and drink pairings for guests.
- Developed relationships with regular customers to enhance their dining experience.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
Fire Fighter
Vic Government
Dartmoor, Vic
01.2013 - 03.2017
- Responded to emergency calls for fire incidents and rescues.
- Operated firefighting equipment to suppress fires effectively.
- Conducted fire drills and safety training for community awareness.
- Inspected and maintained firefighting apparatus and tools regularly.
- Provided first aid and medical assistance at emergency scenes.
- Attended firefighting classes to learn proper techniques and safety procedures.
- Performed regular maintenance and testing of all firefighting gear, vehicles, and equipment.
- Conducted daily physical fitness training sessions for firefighter personnel in order to maintain a high level of readiness.
- Performed fundamental firefighter and driver duties.
Skills
- TAB, KENO AND GAMING ROOM TRAINED
- CUSTOMER SERVICE FOCUSED
- TEAM PLAYER
- LIKE TO LEAD TRAIN AND SUPPORT NEW TEAM MEMBERS
- GOOD SALES TECHNIQUE
Certification
- RSA
- RESPONSIBLE PERSON
Timeline
Salesperson
24 Powerfit Gym
06.2024 - 06.2025
Salesperson
Higher Vision Distillery
10.2023 - Current
Duty Manager
Dartmoor Hotel
03.2020 - 05.2024
Duty Manager
South Eastern Hotel
05.2018 - 12.2019
Duty Manager
Albion Hotel Casterton
04.2015 - 04.2017
Fire Fighter
Vic Government
01.2013 - 03.2017
Dj
Various
11.2003 - Current
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