Michael O'Leary

• Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
• Covert transport of cash and other valuables to and from financial institutions
• Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
• Accurately documented all operational data, ensuring up-to-date records for review and analysis.
• Conducted preventative maintenance on equipment to reduce repair costs.

Cash in transit

Armed security guard

First line response to ATM faults

Second line response to ATM faults

Preparation of risk assessments

• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
• Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
• Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Developed systems and procedures to improve operational quality and team efficiency.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Analyzed and reported on key performance metrics to senior management.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

All aspects of armed guarding

First line response repairs to ATM's

Second line response repairs to ATM's

All aspects of armed guarding

First line response repairs to ATM's

Second line response repairs to ATM's

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• All aspects of cash in transit duties

• Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
• Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
• Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
• Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
• Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
• Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
• Developed and implemented training programs for new hires, improving overall team productivity and performance.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
• Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
• Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
• Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
• Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
• Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and implemented strategies to maximize customer satisfaction.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Interceded between employees during arguments and diffused tense situations.
• Kept high average of performance evaluations.