Michael O'Neill
Smiths Lake,NSW
Summary
Hardworking 22 year old with experience as a Disability Support Worker. Dedicated to comprehensive, compassionate and individualized patient care. Manages appointments and medication, assists with personal care and maintains tidy environments. Expert in the supported independent living area. Solid background in coordinating and managing service operations. Strong dedication to client advocacy with proven history of implementing resources to meet individual objectives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Northcott
10.2022 - 10.2023
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Created detailed and individualized plans to best support patients.
- Facilitated communication between caregivers and clients regarding current issues or concerns related to client's health status or well-being.
- Organized recreational and educational activities for clients according to individual needs.
- Guided clients in development of skills and strategies for dealing with individual problems.
- Collaborated with other professionals to assess client needs.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Acting Service Coordinator
Northcott
05.2023 - 06.2023
- Toggled between multiple systems and databases to look up information and update records.
- Identified methods to improve customer experiences, meeting or exceeding expectations.
- Confirmed completed or closed work order by reviewing notes and following up on pending items.
- Maintained accurate records of services provided for each client.
- Monitored staff performance and provided feedback on areas of improvement needed.
- Coordinated service schedules and appointments with clients.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Monitored progress of clients' goals and objectives.
- Collaborated with multidisciplinary teams to coordinate care plans for clients.
- Participated in staff meetings, trainings, conferences. related to job duties and expectations.
- Accurately entering employee information into the computerized roster system.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
Disability Support Worker
Valley industries
08.2020 - 01.2022
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Transported clients to appointments, social events, and other activities as needed.
- Managed challenging behaviours through positive reinforcement techniques.
- Maintained organized filing system for client records, providing complete documentation of all interactions.
- Administered medication according to doctor's orders and monitored side effects.
- Collaborated with other professionals to assess client needs.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Encouraged independence by teaching skills needed for everyday life.
Education
Wingham High School
Wingham, NSWIndividual Support Cert 3 -
Camden Haven Community College
Taree, NSWSkills
- Individual Support Plans
- Personal Growth Support
- Behavior Support Plans
- Safety Management
- Team Leadership
- Independent Living Support
- Documentation Skills
- Appointment Organization
- Computer Skills
- Personal Care
- Daily living assistance
- Housekeeping and meal preparation
Certification
First Aid & CPR
Mental Health First Aid
Timeline
Acting Service Coordinator
Northcott
05.2023 - 06.2023
Disability Support Worker
Northcott
10.2022 - 10.2023
Disability Support Worker
Valley industries
08.2020 - 01.2022
Wingham High School
Individual Support Cert 3 -
Camden Haven Community College
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