Michael Orellana
Hampton Park,VIC
Summary
Experienced individual leading team members on-time job completion. Assign tasks, train employees, provide feedback and implement company procedures. Developed excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Supervisor
Woolworths Group
01.2022 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by developing a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Night Shift Supervisor
Dominos Pizza Inc.
01.2022 - 08.2022
- Enhanced team efficiency by implementing efficient methods and procedures for night shift operations.
- Increased productivity by effectively delegating tasks and monitoring progress throughout the night shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
High School Diploma -
Lighthouse Christian College
Keysborough, VIC10.2019
Skills
- Customer Service
- Staff Management
- Cash Handling
- Customer Complaint Resolution
- Inventory Control
- Retail Merchandising
- Reliability and Punctuality
Timeline
Supervisor
Woolworths Group
01.2022 - Current
Night Shift Supervisor
Dominos Pizza Inc.
01.2022 - 08.2022
High School Diploma -
Lighthouse Christian College
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