Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

XINYI OU

Sydney,NSW

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Club
01.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Bachelor of Business - Business Management

La Trobe University
Sydney, NSW
07.2023

Skills

  • Account updating
  • Scheduling
  • Appointment Scheduling
  • Paperwork Processing
  • Follow-up skills
  • Complaint resolution
  • Product Knowledge
  • Microsoft Office Suite
  • Computer Proficiency

Timeline

Customer Service Representative

Club
01.2023 - Current

Bachelor of Business - Business Management

La Trobe University
XINYI OU