MICHAEL PANG
Lego
Templestowe,Australia
3
Languages
1
Certification
3
years of professional experience
Customer-centric and high-energy Retail specialist with extensive experience delivering exceptional brand experiences across premium, fast-paced, and high-volume retail environments (Lego, Uniqlo, Dior). Adept at leveraging modern digital tools to deliver personalized product solutions and active listening to build long-term customer loyalty. Full professional Cantonese, English, and Mandarin speaker. Deeply passionate about customer service and dedicated to cultivating inclusive, collaborative, and team-focused store environments.
Work History
Lego Brick Specialist
5 Months- Facilitated interactive shopping experiences by guiding customers through specialized collections and identifying unique buyer needs to create lasting brand connections.
- Optimized morning delivery workflows for 100+ high-value items, managing stock flow to ensure immediate visual presentation for daily trade.
- Maintained display standards across complex product lines, ensuring an organized and inspiring store environment for diverse customer demographics.
- Built rapport with clients, resulting in repeat business and positive feedback.
- Lego – Doncaster Westfield
Seasonal Sales Associate
3 Months- Facilitated personalized customer experiences, and achieved consistently high customer satisfaction ratings through enthusiastic service and tailored styling recommendations.
- Leveraged RFID devices to locate products rapidly, driving smooth sales transactions and eliminating friction during peak store hours.
- Maintained multi-departmental versatility, seamlessly shifted between cashier duties, fitting room management, and sales support to assist store peers and elevate customer flow.
- Exhibited exceptional scheduling flexibility by consistently covering open shifts and assisting team members during peak trading periods.
- Uniqlo – Knox, VIC
Back of House Team Member
3 Months- Managed high-precision handling and organization of premium luxury collections, enforcing rigorous back-of-house accuracy consistent with world-class brand standards.
- Orchestrated high-volume replenishment of 500+ daily items, maintaining 100% inventory accuracy through daily stock reconciliation and inventory audit workflows.
- Provided high-speed retrieval support to front-of-house sales teams during peak seasonal surges, maximizing sales floor productivity and elevating private client hospitality services.
Education
Bachelor of Science - Exercise And Sport Science
Skills
Inventory management
Cash handling
Customer service
Active listening
Building rapport
Product restocking
Refunds and exchanges
POS system operations
Display standards
Visual merchandising
Certification
- Working With Children Check (VIC)
- Provide responsible service of alcohol (SITHFAB021)
- Provide First Aid (HLTAID011)
- Provide CPR (HLTAID009)
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Timeline
Seasonal Sales Associate
Uniqlo
04.2026 - 07.2026Read More
Lego Brick Specialist
Lego
03.2026 - CurrentRead More
Back of House Team Member
Dior
11.2023 - 02.2024Read More
Deakin University
Bachelor of Science from Exercise And Sport Science
Read More