Michael Papazian
Forestville,Australia
Summary
Keen and hardworking individual with great work ethics. Always handle day to day tasks with a ‘can do’ attitude. Professional, courteous and ‘customer service’ minded. Quick learner and always eager to learn and develop. Great team worker. Love sports (soccer in particular).
Experienced with technical diagnostics and system maintenance. Utilizes problem-solving skills to ensure optimal equipment functionality. Strong understanding of collaborative teamwork and efficiency improvements.
Diligent with solid history in troubleshooting and maintaining complex systems. Consistently ensured optimal operation of equipment, leading to significant improvements in efficiency and reliability. Demonstrated expertise in problem-solving and technical diagnostics.
Overview
11
11
years of professional experience
Work History
Technician
Repair Centre
04.2018 - Current
- Clean and configure ATM canisters
- Repair, programming and refurbishing ATM computers
- Transporting ATM canisters from warehouse to the repair centre
- Packing and stripping down ATM fascias for shipping
- Booking out repaired and refurbished parts to be sent out to field technicians
- Currently the sole individual across Australia refurbishing ATM computers for major banks across Australia (CBA, NAB, Bankwest, Travellex etc)
- Currently the sole individual supplying and refurbishing parking metre batteries to councils around Sydney
Customer Service Officer
Integrated Technology Services (ITS)
07.2016 - Current
- Working as a Customer Service Officer at ITS’ call centre (CMC)
- Answering inbound calls from ITS technicians, contractors and ITS clients and assisting them with simple and complex issues and tasks
- Using the ITS Nexus system to assist with CMC tasks such as making guard bookings for technicians, logging tickets for ITS clients and networks
- Liaising with other departments within ITS to assist with escalation issues
Owner
Ebay
01.2014 - Current
- Sale and trade of collectables and electronics
- Own my own Ebay store and deal with suppliers and buyers directly
Server
Scancelli Cafe
11.2015 - 05.2016
Education
High School -
Galstaun College
01.2015
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Troubleshooting
- Installation and repair
- Maintenance and repairs
- Quality control
Languages
English
Native or Bilingual
Armenian
Native or Bilingual
Interests
Soccer, Aviation, Mixed Martial Arts, Reading, 80s music, Cars, Trading Card collecting, Watch collecting
Timeline
Technician
Repair Centre
04.2018 - Current
Customer Service Officer
Integrated Technology Services (ITS)
07.2016 - Current
Server
Scancelli Cafe
11.2015 - 05.2016
Owner
Ebay
01.2014 - Current
High School -
Galstaun College
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