MICHAEL PAPRICA

Work History

Godfreys

01.2023 - Current

Responsible for the day to day efficient running of store operations to maximize sales and minimize costs. I was a competent leader and team player who worked well both independently and collarobaratively in a team environment.
I followed up on staff KPI's and have an eye for new opportunities to increase sales and growth
Managed all aspects of the retail store ranging from banking, rostering, dealing with customers, supporting staff, and driving sales in a performance-based team culture that fostered an exceptional customer service experience.
Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
Assisted with hiring, training and mentoring new staff members.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Managed inventory control, cash control, and store opening and closing procedures.
Upheld and communicated store programs and standards to employees for optimal quality, safety and cleanliness.
Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in sales
answering phone calls and email enquiries
Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.

Millies Cleaning & Maintenance Services

01.2004 - 01.2023

Management, direction, and responsibility of a boutique commercial cleaning company
Oversaw the day to day running of the business and ensured staff, procedures, and processes are followed
Liaised with clients, oversaw work in progress meetings, and followed up on staff KPI's
Clients included various industries such as aged care, day care & kinder, medical, manufacturing, health, and telecommunications.

Sausage Software

01.2000 - 01.2004

Provision of Systems Administrator/tech support
Responsible for in-house, remote, and onsite technical support of both staff and client base
Managed/responded to service desk requests/client incidents, resolved issues quickly, troubleshooted desktop and server problems, worked effectively as part of a team, created and reported tickets for all tasks, maintained and supported server hardware and software, upgraded networks/desktops, updated change documentation for client networks, managed MS Office 365 licensing and related tasks, scheduled remote and onsite services for clients, monitored client backup and antivirus, and updated internal and client work procedures as needed.

National Guardian Security

01.1997 - 01.2000

Full-time security services in a variety of roles from being a static guard to ensure safety through to patrolling
Responsibilities included a high level of proficiency in traffic control and logistics, reporting any incidents/hazards/first aid incidents, patrolling the whole site area, carparks, and perimeters during trade to identify hazards or other issues and ensure safety, conducting after-hours site patrols and reporting breakages, vandalism, and property damage, and managing access points and being part of onsite events.