Michael Parsons
Wamuran,QLD
Summary
Started building rectification cabinets and oil filled transformer cabinets, most of the time out of aluminium with stainless steel and mild steel builds as the odd job here and there. Have trained people to weld and fabricate to meet the standards required. Adapted and learnt electronic production/testing when the company transitioned to chlorinator manufacturing years down the track.
Overview
16
16
years of professional experience
Work History
Service Manager
Aussie Chlorinators
Upper Caboollure, QLD
07.2022 - Current
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Analyzed service reports to identify areas of improvement.
Sheet Metal Tradesman
Aussie Chlorinators
Woodford, QLD
01.2008 - 07.2022
- Experienced in aluminum, stainless steel, titanium, mild steel Mig and Tig welding/fabrication.
- Observed safety practices and procedures to maintain safe and clean working environment.
- Operated hand and power tools and heavy machinery safely.
- Set up and performed maintenance on fab and machine shop machines.
- Determined machine adjustments and material requirements for high quality production.
- Planned and coordinated tasks and determined correct amount of material required to complete assignments.
- Read job specifications to determine machine adjustments and material requirements.
Education
Tradesman - Sheet Metal
TAFE Queensland
Nambour, QLD10.2011
Year 10 -
Woodford State School
Woodford, QLD12.2007
Skills
- TIG/Mig Welding Aluminium
- TIG/Mig Welding Steel
- TIG Welding Stainless Steel
- Manual Drivers License
- Forklift License
- Sheet Metal Tradesman
- Manufacturing
- Assembly and Production
- Equipment Installation
- Welding Safety Precautions
- Manufacturing Management
- Equipment Monitoring
- Raw Materials Handling
- Mechanical Maintenance
- Inventory Control
- Operational Efficiency
- Safety and Sanitation Standards
- Customer Support
- Equipment Operation
- Customer Response
Timeline
Service Manager
Aussie Chlorinators
07.2022 - Current
Sheet Metal Tradesman
Aussie Chlorinators
01.2008 - 07.2022
Tradesman - Sheet Metal
TAFE Queensland
Year 10 -
Woodford State School