Summary
Overview
Work History
Education
Skills
Certification
Community Service
Timeline
Generic

Michael Paul

Boronia,VIC

Summary

Detail-oriented and customer-focused Branch Manager with a passion for building successful teams. Proven ability to deliver financial results through effective program management and strong leadership skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Branch Manager

Middys Electrical
10.2023 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.

Hilti Store Representative

Hilti Australia
04.2019 - 10.2023
  • Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
  • Developed strong relationships with customers, fostering loyalty and repeat business through personalized interactions.
  • Maintained open lines of communication with supervisors regarding store performance, challenges faced, and suggestions for improvement.
  • Assisted in training new hires, helping them become proficient in store policies, procedures, and product knowledge.
  • Utilised product knowledge to assist customers in making informed purchasing decisions based on their needs and preferences.
  • Participated in regular team meetings, contributing ideas to enhance store operations and overall customer experience.
  • Participated in store promotions and sales events, driving increased foot traffic and overall sales volume.
  • Actively sought feedback from peers and supervisors to continuously improve performance and drive personal development.
  • Consistently adhered to company uniform guidelines while promoting brand identity during every interaction with customers.
  • Ensured safety standards were met by keeping aisles clear of obstructions and promptly addressing any hazards encountered on the sales floor.

Branch Staff

Reece HVAC Garbutt
03.2016 - 03.2019
  • Increased customer satisfaction by providing exceptional service and addressing client concerns effectively.
  • Engaged in conversation with customers by actively listening and asking solid questions.
  • Streamlined processes for improved efficiency, implementing time-saving procedures for daily tasks.
  • Ensured smooth branch operations, maintaining accurate records and adhering to all regulatory compliance standards.
  • Supported management in achieving branch targets through proactive participation in sales initiatives and cross-selling activities.
  • Enhanced team productivity with efficient task delegation and effective communication among team members.



Customer Service and Sales/Storeperson

Lawrence and Hanson Townsville
07.2012 - 12.2015
  • Picked stock according to order sheets and prepared for transport.
  • Operated equipment such as hand trucks, pallet jacks and forklifts on daily basis.
  • Restocked shelves and helped customers locate desired items.
  • Received and checked incoming goods for damage and discrepancies with paperwork.
  • Assisted in training new employees, sharing knowledge of store procedures and best practices.
  • Ensured a clean, safe, and welcoming store environment for customers and staff alike.
  • Operated material handling equipment safely while loading or unloading deliveries.
  • Contributed to successful annual inventory counts, ensuring accuracy and efficiency throughout the process.
  • Maintained accurate stock levels with regular audits and timely reordering of products.
  • Prepared merchandise for display, ensuring proper labelling, pricing, and organization on shelves.
  • Enhanced customer satisfaction through personalised assistance and product recommendations.
  • Handled cash transactions accurately, balancing daily till reports without discrepancies consistently.
  • Supported marketing initiatives by arranging promotional displays and following planograms to maintain visual appeal.

Customer Service and Sales/Storeperson

Powerhouse Distribution
03.2010 - 06.2012
  • Picked stock according to order sheets and prepared for transport.
  • Operated equipment such as hand trucks, pallet jacks and forklifts on daily basis.
  • Streamlined order processing for faster customer service and increased sales.
  • Increased overall productivity by cross-training in other departments as needed.
  • Handled cash transactions accurately, balancing daily till reports without discrepancies consistently.
  • Rotated merchandise and displays to feature new products and promotions.
  • Completed point of sale opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Supervised guests at front counter, answering questions regarding products.
  • Partnered with representatives from different carriers to arrange materials shipments.

Avionics Technician Trainee

Royal Australian Air Force
02.2008 - 09.2009
  • Contributed to team efforts by collaborating with other technicians for complex repairs and installations.
  • Expedited fault identification processes using detailed schematics and wiring diagrams for effective troubleshooting methods.
  • Assisted in the training of junior technicians, sharing knowledge and expertise to enhance overall team performance.
  • Reduced downtime for aircraft by completing avionics repairs in a timely manner without compromising quality or safety standards.
  • Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
  • Minimized errors related to miscommunication among team members by employing clear verbal instructions along with thorough written reports.
  • Collaborated with engineers to recommend design improvements for enhanced system performance and reliability.

Education

Certificate III in Transport and Logistics (Warehousing & Storage) -

Axiom College
Townsville, QLD
01.2011

High School Diploma -

Wagga Wagga Christian College
Wagga Wagga, NSW
01.2007

Skills

  • Branch Operations Management
  • Customer Service
  • Customer Relationships
  • Excellent time management skills
  • Coaching and Mentoring
  • Attention to Detail
  • Client Relationship Management
  • Operations Management
  • Decision-Making
  • Cash Handling
  • Sales management

Certification

  • Open Manual Victoria Drivers Licence
  • Licence to Perform High Risk Work – Forklift Truck (Forklift Ticket)
  • Certificate III in Transport and Logistics (Warehousing & Storage)
  • New South Wales Higher School Certificate (Year 12)

Community Service

  • Member of Teachers West Rugby Union Football Club (2011-2016) as a player and coach.
  • Member of Brothers Townsville Rugby Union Football Club (2010) as a player.

Timeline

Branch Manager

Middys Electrical
10.2023 - Current

Hilti Store Representative

Hilti Australia
04.2019 - 10.2023

Branch Staff

Reece HVAC Garbutt
03.2016 - 03.2019

Customer Service and Sales/Storeperson

Lawrence and Hanson Townsville
07.2012 - 12.2015

Customer Service and Sales/Storeperson

Powerhouse Distribution
03.2010 - 06.2012

Avionics Technician Trainee

Royal Australian Air Force
02.2008 - 09.2009

Certificate III in Transport and Logistics (Warehousing & Storage) -

Axiom College

High School Diploma -

Wagga Wagga Christian College

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