Michael Peart
Melbourne,VIC
Summary
Dynamic Customer Experience Executive with a robust background at FanDuel, adept in stakeholder management and sales. Excelled in enhancing customer satisfaction and team leadership across the sports and membership sectors. Proven track record in project implementation and complaint handling, aiming to leverage these skills to contribute to membership space growth.
Overview
8
8
years of professional experience
Work History
Customer Experience Executive
FanDuel
01.2023 - Current
- Company Overview: Currently working for FanDuel (SportsBet) as a Customer Experience (CX) Executive
- Have extensive experience in the Sports and Membership industries and am looking to move back into the membership space to further develop and build on existing skills
- Responsible for being final point of all customer escalations related to Risk & Trading issues
- Process development & implementation
- Extensive stakeholder collaboration across different teams, many of which located in different countries
- Ensure complex state regulations are met
- NFL Sport Ownership - proactively diagnose customer pain points and react to new ones throughout the season
- Oversee direct report
- Manage team Rostering and run weekly catch ups
- Project Implementation
- Social Committee - Help organise and run social events for all FanDuel Melbourne
- Currently working for FanDuel (SportsBet) as a Customer Experience (CX) Executive
- Have extensive experience in the Sports and Membership industries and am looking to move back into the membership space to further develop and build on existing skills
Business Development Executive
Western Bulldogs Football Club
04.2022 - 12.2022
- Point of contact for Clubs coterie members and corporate clients
- Manage all inbound and outbound communication to relevant coterie members
- Build and oversee coterie member and corporate client customer journey
- Manage corporate website content
- Closely work with membership team to develop sales leads
Premium Sales & Reserved Seat Coordinator
Richmond Football Club
04.2019 - 04.2022
- Manage clubs portfolio of reserved seat, premium and player sponsor members
- Develop and implement sales and retention plans for reserved seat members
- Manage wait list for sold out products
- Build and maintain member journeys for different products
- Deliver member events both on gamedays and external events
- Manage sales team
- Control communications to dedicated members; including phone communication/SMS/eDM and physical mail
- Coordinate across multiple internal and external stakeholders to deliver membership inclusions
- Conduct member surveys throughout season and review offerings based on survey data
Membership Sales Officer
Carlton Football Club
08.2018 - 04.2019
- Inbound and outbound calls to members and prospects
- Assist in Premium Sales plan implementation and rollout
- Ensure efficient operation and data entry to Archtics database
- Deliver quality customer service to existing members
Membership Sales Officer
Melbourne Storm Rugby League Club
11.2016 - 08.2018
- Primary sales and customer service point for all members
- Execute sales campaigns
- Help deliver successful game days and member events
- Work with corporate sales team to effectively cross sell and upgrade members
Education
Masters of Business Administration (MBA) -
Swinburne University
02.2025
Bachelor of Exercise & Sport Science and Bachelor of Management (Sport) -
Deakin University
01.2015
Skills
- Great Communicator
- Team Player
- Stakeholder Management
- Sales
- Complaint handling
- Account management
- Team leadership
References
References Provided Upon Request
Timeline
Customer Experience Executive
FanDuel
01.2023 - Current
Business Development Executive
Western Bulldogs Football Club
04.2022 - 12.2022
Premium Sales & Reserved Seat Coordinator
Richmond Football Club
04.2019 - 04.2022
Membership Sales Officer
Carlton Football Club
08.2018 - 04.2019
Membership Sales Officer
Melbourne Storm Rugby League Club
11.2016 - 08.2018
Masters of Business Administration (MBA) -
Swinburne University
Bachelor of Exercise & Sport Science and Bachelor of Management (Sport) -
Deakin University
Similar Profiles
Tonyshia WardTonyshia Ward
Operations Agent at FanDuelOperations Agent at FanDuel
RYAN MILLERRYAN MILLER
Casino Business Operations Analyst at FanDuelCasino Business Operations Analyst at FanDuel
Michael Rogan IIIMichael Rogan III
VIP Host Team at FanDuelVIP Host Team at FanDuel